Since iOS 7.1, microphone and calls won't work. iPhone won't restart reliably - HELP PLEASE!!

Hey Chris,

turns out the iPhone 5 has TWO microphones - one that is used for voice calls and another that is used by Siri and certain other apps. The day after I installed 7.1 I took my phone to the Apple Store and since I was still within the year's warranty period they just gave me a new iPhone 5 straightaway, no questions asked. If you're outside your warranty period then I guess Apple have screwed up big time.

Hope that helps.

Tim

yeah, i've same problems too..

i hope i can revert back my iphone 5 to ios 7.0.6

I got the same problem - any new info? I've been scouring - yes, half a day to figure out HOW TO MAKE MY PHONE MAKE A PHONE CALL!?!?

When's the class action?

I have similer problems , When Facetime from Ipad to Iphone 4 my recipients sound i gret back is very muffled like an over compressed audio codec and picks up a lot of hand sounds from the user

have apple changed the microphone settings in use or something ?

how can we get apple to fix this in the next update

maybe I was crazy enough, me n my friend bought 2 iphone 5 by random in different store. lucky us, we got ios 6 installed. so we're open the box,checking all features (make sure everything is fine), register n updating the ios to 7.1.

result?

the one which i bought there's only an issue, no ringtones! but fixed by switch button near volume button, and the other got "our problems here-no sound during calls"!

lucky me,it's still covered by guarantee n i got replaced it from the store.

conclusion? nah you already know

so,we just hope and pray, apple will be launch new update to fix our problem

Today using the hands free with my friend he told me he couldn't ear me well, with a lot of noise, and I tought it was some network problem but after a few tests I realized that something was wrong with my iPhone 5 (again...)

I openned the voice memo app, and it worked fine. I tried with SIRI and SIRI does not work. I only see the waves jumping like I was talking but she can't ear anything. I did another hand free test and, again, not working.

So I tought immediatly it was something with the hardware. So I did my last test, before sending my phone to warranty AGAIN (here in my country, TMN Portugal Carrier have the worst support ever...) and did a factory reset and voi la. Everything worked perfectly.

So, I did another reset and restored the previous backup and the problem came again... OH MY GOD.

I can't believe that I need to manual install everything again to have my phone working fine. I did this 5 times because of a battery issue and now this! WHAT THE F.... IS WRONG WITH APPLE ?? !!

A so called "high end" device needs a factory reset almost every month to work properly? Seriously?

EDIT: I did a test with "Google Now app" and it worked perfectly. So again, this seems to be a software problem, iOS7.1 related.

I also have an iPhone 5 (16GB Black A1429) on iOS 7.1.1 that can't make phone calls.

The spekaer and microphone are both fine- voice recorder and Siri both work.

I can't hear the caller and the caller can't hear me. Same with speakerphone, wired headset, and bluetooth headset.

I can send and recieve SMS just fine.

The front camera doesn't work, and I can't see the home or office WiFi network.

Could this be a problem with iOS 7.1.1?

And it seems that there is no method to downgrade iOS, say to iOS 7.0.6.

Or is there?

Anyway, I hope that my phone is able to make calls after the next iOS update.

Until then, I'll use my iPhone 5 as a 4" iPad.

🙂

I am also having these problems with my iPhone 5. Everything on my phone works fine.... Except for the main function of the phone, calling. I'm experiencing what you described during calls: not hearing anything and the person on the other side not hearing me. I don't think anything is wrong with the mic or the speakers. They both work fine on other features of the phone. I can communicate to Siri. I can listen to music, watch videos, etc. I can even skype without any problems. So why can't I make a call? After all making calls is the most important reason to even owning a phone. I know for a fact that my phone is not damaged because I don't really drop it. What's even furthermore frustrating is that I went out and bought a otter box(not cheap) as soon as I got my phone to ensure it wouldn't get damaged. But what do you know, it stopped working due to unknown causes.

Also, this problem didn't occur when I updated it, I just randomly happened one day and hasn't worked since. I might be past my warrantee also which is really upsetting considering this phone wasn't cheap. If I go into a verizon store or an apple store and they can't fix this for me, then I will get a new phone that is not Apple. I'm extremely frustrated.

I have read tons of similar stories about people who are also having this problem. If this is a problem that many iPhone owners are having then I really hope apple is doing something to fix it. Because so far it seems like their priorities are focused on making the phone look prettier instead of making it worn better. I'm an angry customer Apple! Please help me.

Ok, after fannying around fruitlessly searching endless forums and staring intently at my iPhone for the past 4 hours hoping for inspiration... I do believe I have a fix for this!!

1. Sign out of Skype on your iPhone/iPad - shut the app down completely.

2. Click on the Skype app button - WAIT!!! THIS IS THE IMPORTANT BIT!

The login page gave me the option of using my 'SKYPE NAME' (that I ALWAYS use), but I noticed that directly underneath that box it also gave me the option of opening with my 'MICROSOFT ACCOUNT' - which I have never used for Skype, so have always ignored;) (Nb: IF YOU DO NOT HAVE A MICROSOFT ACCOUNT GO GET ONE,! YOU WILL THANK ME;)

3. Click on 'MICROSOFT ACCOUNT' box option, NOT Skype Name

4. Enter Microsoft email and password - Skype should open

5. Skip the annoying intro video (;) BUT KEEP YOUR EYES OPEN AS YOU SHOULD NEXT GET THE POP UP SAYING SKYPE NEEDS TO ACCESS YOUR MICROPHONE TO WORK... THIS IS THE IMPORTANT BIT... ABSOLUTELY ENSURE YOU ALLOW THIS.. I THINK IT IS YES/OK BUTTON - DO NOT ACCIDENTALLY PRESS THE 'LATER' BUTTON! (I THINK THAT IS THE ISSUE WITH IOS 7 - YOU ONLY GET ONE CHANCE TO SAY YES!!! )

6. Skype will load up and you SHOULD be able to now make calls!!

7. I then logged out of Skype and logged back in using my usual Skype name and mine worked! For the first time since the **** IOS 7 upgrade!

Hoorah!

(If you then check the 'Privacy>Microphone you should see Skype in there!! )

I hope this helps you (if you do not have a Microsoft Account I suggest you get one, becasue it definitely is a work around and resolves the issue!)

NIki

Hi Niki,

Still not works for me 😟