HT201303: Security and your Apple ID

Learn about Security and your Apple ID
ohitssylvia

Q: Hello, I was redirected to you to assist in enabling my account.

I was redirected to you to assist in enabling my account.

Posted on Mar 20, 2014 2:36 PM

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Q: Hello, I was redirected to you to assist in enabling my account.

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  • by King_Penguin,Helpful

    King_Penguin King_Penguin Mar 20, 2014 2:44 PM in response to ohitssylvia
    Level 10 (135,642 points)
    iTunes
    Mar 20, 2014 2:44 PM in response to ohitssylvia

    We are fellow users here on these forums, you're not talking to iTunes Support nor Apple.

     

    You might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'

    You might then need to log out of your account on any iOS devices that you have by tapping on your id in Settings > iTunes & App Store and then log back in so as to 'refresh' the account on it.

    If that doesn't fix it then you might need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page