HT201365: Find My iPhone Activation Lock

Learn about Find My iPhone Activation Lock
emb33

Q: i recently was given iphone 4 as mate got upgrade ,,she ask vodaphone to unlock nnetworks which they confirmed they had an i was told to connect to itunes and do a restore then it wod work with my o2 but it still wont

i recently was given iphone 4 as mate got upgrade ,,she ask vodaphone to unlock nnetworks which they confirmed they had an i was told to connect to itunes and do a restore then it wod work with my o2 but it still wont

iPhone 4, iOS 7.1

Posted on Mar 20, 2014 2:34 PM

Close

Q: i recently was given iphone 4 as mate got upgrade ,,she ask vodaphone to unlock nnetworks which they confirmed they had an i was t ... more

  • All replies
  • Helpful answers

  • by Jay-Ray,

    Jay-Ray Jay-Ray Mar 20, 2014 2:44 PM in response to emb33
    Level 4 (2,692 points)
    iPhone
    Mar 20, 2014 2:44 PM in response to emb33

    Contact Apple to check and make sure the unlock is complete on their side.

    If it is, then depending on your error, you might have to work with Apple or O2.

    If the unlock never made it through, you friend will have to contact Vodaphone once again.

     

    Good Luck!

     

    Reference: http://support.apple.com/kb/ht5014

     

    iPhone: About unlocking

    You can unlock your iPhone for use with different carriers.

     

    Start the process to unlock your iPhone:

    1. See if your carrier offers unlocking. Only your carrier can unlock your iPhone.
    2. Contact your carrier and request an unlock. You might need to meet requirements to qualify for unlocking. After your carrier submits the unlocking request, it may take up to seven days.
    3. After your carrier confirms that your iPhone unlock has been processed, go to the next section.

    If you have a SIM card from a different carrier than your current carrier and your current carrier confirmed that your iPhone is unlocked, follow these steps:

    1. Remove your SIM card and insert the new SIM card.
    2. Complete the setup process.

    If you don't have another SIM card you can use, follow these steps to complete the process:

    1. Back up your iPhone.
    2. Erase your iPhone.
    3. Complete the setup assistant and restore your backup.

    If you experience issues or see the following message in iTunes or on your device, follow the steps below:"The SIM card inserted in this iPhone does not appear to be supported. Only compatible SIM cards from a supported carrier may be used to activate iPhone. Please insert the SIM card that came with your iPhone or visit a supported carrier store."

    1. Restore your iPhone.
    2. Contact your carrier to verify that the unlock was applied in your carrier's system.
  • by randers4,

    randers4 randers4 Mar 20, 2014 2:49 PM in response to emb33
    Level 9 (62,891 points)
    Mar 20, 2014 2:49 PM in response to emb33

    Compare what you did to this: http://support.vodafone.com.au/articles/FAQ/Unlocking-your-Apple-iPhone.  You may need to update your carrier settings, as shown at the end of the article.

     

    If it still isn't unlocked, have her call Vodafone and ask them to confirm that it was unlocked, and if so, what the problem is.