dpktunes1987
Level 1 (0 points)

Q: It says this everytime I try to download the new content:

Your computer must be connected to the Internet in order to download the GarageBand sound library. Check your network connection and try again.  What can I do to fix this problem?

OS X Mavericks (10.9.2)

Posted on Mar 20, 2014 3:25 PM

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dpktunes1987

Q: It says this everytime I try to download the new content:

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  • by pumpichank,

    pumpichank pumpichank Mar 28, 2014 2:20 PM in response to dpktunes1987
    Level 1 (5 points)
    iPhone
    Mar 28, 2014 2:20 PM in response to dpktunes1987

    I finally managed to talk with someone at Apple Support about this.  After clearing my caches, emptying trash, and rebooting, it was still having the original problem.  So what we did was reboot into Safe Mode.  Then when I fired up GB it did all the same stuff (downloaded the additional content) and asked for my password.  However, this time instead of failing, it actually completed.

     

    Recommendation then is to boot into safe mode to complete the GB downloads.

  • by medclark,

    medclark medclark Apr 2, 2014 11:05 AM in response to pumpichank
    Level 1 (0 points)
    Apr 2, 2014 11:05 AM in response to pumpichank

    Using safe mode resolved the issue for me.  Thanks for sharing

  • by SamSantoyo,

    SamSantoyo SamSantoyo Jan 6, 2015 9:14 AM in response to dpktunes1987
    Level 1 (0 points)
    Jan 6, 2015 9:14 AM in response to dpktunes1987

    Reboot in Safe Mode totally "fixed" the no internet connection problem.

    Shut down your mac, wait 10 seconds, turn it on, as soon as you hear "the startup chime" , press and hold Shift.

    Run GarageBand, try the download.

     

    Download, install (it will ask for you admin psswd), finish installation.

    Restart your mac so it can go back to reg mode. Enjoy.

  • by jjardoino,

    jjardoino jjardoino Jan 7, 2015 7:19 AM in response to SamSantoyo
    Level 1 (8 points)
    iCloud
    Jan 7, 2015 7:19 AM in response to SamSantoyo

    Yes! Using safe mode worked for me too. After dozen of tryings , I started in safe mode , opened GB and it accepted to download new content. And now I don't have no more silly alerts saying that setting X is not found

  • by malvcr,

    malvcr malvcr Feb 8, 2015 3:35 PM in response to jjardoino
    Level 1 (0 points)
    Feb 8, 2015 3:35 PM in response to jjardoino

    I read part of this frustrating discussion ... and did something different that it seems to be working (I still need to wait a bunch of hours for it to finish downloading).

     

    From a terminal, I changed my current user for the management user

    su - managementuser

    then, I went to the garageband application directory and under MacOS found the executable file.  Executed it.

    And when asking for the library it worked.

     

    As it seems that the safe mode works, what it is happening is that GarageBand needs super-user rights to do some tasks, in particular related with Spotlight.

     

    In few words, this is a programming error :-)

  • by macginley,

    macginley macginley Jun 13, 2015 9:44 AM in response to dpktunes1987
    Level 1 (0 points)
    Jun 13, 2015 9:44 AM in response to dpktunes1987

    I went into my system preferences > network > advanced > DNS and added 8.8.8.8 (I think that's Google, but whatever). Anyway, I essentially bypassed my DNS settings that were assigned by DHCP and suddenly, I was in business. I'm not sure if this was coincidence or not, but after about ten failures in a row, this is what seemed to kick it into gear. Give it a try!

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