-
All replies
-
Helpful answers
-
Mar 22, 2014 9:05 AM in response to shirley124by sheila_m.,Hello Shirley,
Thank you for the details of the issue you are experiencing with FaceTime. I recommend reviewing the full article below, but the following section specifically stands out to me for the issue you described:
Wi-Fi network issues
- Ensure that your Wi-Fi network is set up using the recommended settings for Wi-Fi routers and access points.
- If you encounter issues using a Wi-Fi network, use standard Wi-Fi network troubleshooting to resolve interference and other issues.
- If you are using router, firewall, or security software that restricts Internet access, verify that the ports documented in Using FaceTime behind a Firewall are open.
- FaceTime requires a broadband connection. Performance may vary according to network throughput and usage.
http://support.apple.com/kb/ts3367
Thank you for using Apple Support Communities.
Best,
Sheila M.
-
Mar 22, 2014 11:43 AM in response to sheila_m.by shirley124,I don't understand what setting I need for the wifi router based on the link provided.
I have an iPod that is on the 6.0 version and is working well.
This is so not clear. I have wireless ADSL router.
-
Mar 22, 2014 11:47 AM in response to shirley124by sheila_m.,Hi Shirley,
Thank you for the additional information. Due to the nature of your issue or question you may find more information by using another one of Apple's support channels - https://getsupport.apple.com/GetproductgroupList.action
All the best,
Sheila M.
