HT1212: Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled

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mdom5
Level 1 (0 points)

Q: my song forgot his password.  I reformatted as described above but when i went to restore from backup it asked me for the password again!  now what?

my song forgot his password.  I reformatted as described above but when i went to restore from backup it asked me for the password again!  now what?

iPhone 5, iOS 7.1

Posted on Mar 20, 2014 8:27 PM

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mdom5

Q: my song forgot his password.  I reformatted as described above but when i went to restore from backup it asked me for the pas ... more

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  • by stevejobsfan0123,

    stevejobsfan0123 stevejobsfan0123 Mar 20, 2014 8:29 PM in response to mdom5
    Level 8 (44,007 points)
    iPhone
    Mar 20, 2014 8:29 PM in response to mdom5

    You need to do this: http://support.apple.com/kb/HT1808

  • by Jay-Ray,

    Jay-Ray Jay-Ray Mar 20, 2014 8:31 PM in response to mdom5
    Level 4 (2,699 points)
    iPhone
    Mar 20, 2014 8:31 PM in response to mdom5

    Are you referring to the 4 digit passcode?  If so follow those instructions.

     

    If you are referring to an Apple ID Password, then you will need to reset that password at https://iforgot.apple.com

  • by mdom5,

    mdom5 mdom5 Mar 20, 2014 8:35 PM in response to Jay-Ray
    Level 1 (0 points)
    Mar 20, 2014 8:35 PM in response to Jay-Ray

    Yes, the 4 digit password for HIS phone on our shared apple id account.  This link allows me to reset my apple id.  Is there a way to reset his password?  Thank you in advance! 

  • by mdom5,

    mdom5 mdom5 Mar 20, 2014 8:35 PM in response to stevejobsfan0123
    Level 1 (0 points)
    Mar 20, 2014 8:35 PM in response to stevejobsfan0123

    that is exactly what I did but when i went to restore from back up it's asking me his password for his phone which apparantly is tied to his backup as well. 

  • by Jay-Ray,

    Jay-Ray Jay-Ray Mar 20, 2014 8:37 PM in response to mdom5
    Level 4 (2,699 points)
    iPhone
    Mar 20, 2014 8:37 PM in response to mdom5

    Is the computer asking you for the password or the phone when you try to restore from the backup.

  • by mdom5,

    mdom5 mdom5 Mar 20, 2014 8:39 PM in response to Jay-Ray
    Level 1 (0 points)
    Mar 20, 2014 8:39 PM in response to Jay-Ray

    it's actually the computer asking me for the iPhone password.  On the iTunes screen it pops up "Enter the password to unlock your iPhone backup"  then gives you a box to enter that on the computer.  My apple id password did not work so this sounds like it's asking for his iPhone password (which he doesn't know anymore)

  • by Jay-Ray,

    Jay-Ray Jay-Ray Mar 20, 2014 8:45 PM in response to mdom5
    Level 4 (2,699 points)
    iPhone
    Mar 20, 2014 8:45 PM in response to mdom5

    Then you or your son has encrypted the backup in iTunes.  This password is 100% whatever you or him put in when you turned on to encypt backups (its a check box in iTunes) and it has nothing to do with that code that was on the iPhone (unless by chance he decided to make it the same thing).

     

    Anyhow, you can guess at an encryption password as many times as you like.  Since it's a local encryption, there is no way to reset it.  You either get it right eventually and then the restore will complete and you can turn if off in iTunes after that (using the password that worked), or the backup will never be usable without the password.

     

    Keep trying to guess it until you give up, then just move on with setting the iPhone us as new.

     

    Read this article.  It has some stuff that may help you. http://support.apple.com/kb/TS5162

  • by mdom5,

    mdom5 mdom5 Mar 20, 2014 8:50 PM in response to Jay-Ray
    Level 1 (0 points)
    Mar 20, 2014 8:50 PM in response to Jay-Ray

    OK, so he put in his own additional layer of password for his own backups?  Is this always 4 digit one or could it be anything?  Thank you very, very much. 

  • by Jay-Ray,

    Jay-Ray Jay-Ray Mar 20, 2014 8:53 PM in response to mdom5
    Level 4 (2,699 points)
    iPhone
    Mar 20, 2014 8:53 PM in response to mdom5

    It seems that way. Keeping the parents out I see

     

    It can be anything from 2 digits to 25+ (numbers, letters, symbols)

     

    Message was edited by: Jay-Ray

  • by mdom5,

    mdom5 mdom5 Mar 20, 2014 8:54 PM in response to Jay-Ray
    Level 1 (0 points)
    Mar 20, 2014 8:54 PM in response to Jay-Ray

    Oh boy, OK thanks.  Do you ever offer support for a fee?  It would be great to have someone to contact who knows what's going on with this stuff. 

  • by Jay-Ray,

    Jay-Ray Jay-Ray Mar 20, 2014 8:59 PM in response to mdom5
    Level 4 (2,699 points)
    iPhone
    Mar 20, 2014 8:59 PM in response to mdom5

    Here on the user forums, we are all just people helping people and it's 100% free to post here anytime.  Apple has some awesome support though and if you are out of support its a fee.  If you ever want to speak with them, you can reach them here: http://support.apple.com/kb/he57

     

    But this forum is free so let us know anytime we can help.

  • by FelipeV,

    FelipeV FelipeV Mar 21, 2014 2:20 AM in response to mdom5
    Level 5 (6,904 points)
    iPhone
    Mar 21, 2014 2:20 AM in response to mdom5

    You will need to restore as new. You cannot use a backup as it has the password. The info is gone. He should compose a password that he will not forget, next time. Hopefully your son will have learned something