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lilures

Q: dowloaded file quality

HI

I have purchased an episode of homeland.  When I play it the sound doesn't follow the image.  How do i get a better quality version from i tunes.

Posted on Mar 20, 2014 8:46 PM

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Q: dowloaded file quality

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  • by King_Penguin,

    King_Penguin King_Penguin Mar 21, 2014 1:04 AM in response to lilures
    Level 10 (135,256 points)
    iTunes
    Mar 21, 2014 1:04 AM in response to lilures

    Depending upon what country that you are in (TV programmes can't be re-downloaded in all countries) then try deleting that episode from your iTunes library and redownload it via the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes.

     

    If you aren't in a country where you can re-download TV programmes or if it re-downloads with the same problem then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com

     

    If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption