how do I change the security questions on my daughters itunes account. I do not remember adding the questions and they do not make sence to me. can not figure out how to get to her email account that it is showing for her altern

Question

how do I change the security questions on my daughters itunes account. I do not remember adding the questions and they do not make sence to me. can not figure out how to get to her email account that it is showing for her altern

I cant seem to be able to change the secutity questions on my minor daughters itunes account. I set the account up but I do not remember adding the security questions and they do not make sense to me. It says that the alternate account it would be sent to is@ me.com but I can not figure our how to get to it to retreive the email to reset the questions. My daughters account may have recently been hacked so I am trying to change all passwords. I changed the itunes account and added another email but I still can not change security questions in case I ever need them.

Posted on Mar 20, 2014 10:14 PM

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Answer 1

King_Penguin

Level 10

334,336 points

Mar 21, 2014 4:20 AM in response to shadowsgrandaughter

We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple - I've asked the hosts to remove your email address from your post (it's not a good idea to post personal info on any public forum).

The reset link on an account will only show if there is a rescue email address on it, alternate email addresses are different and not used for resetting them. If she has a rescue email address on her account then steps 1 to 5 half-way down this page will give you a reset link on the account : http://support.apple.com/kb/HT5312

Navigate to appleid.apple.com using your web browser.

Click "Manage your account"

When prompted, sign in using your Apple ID and password.

Click Password & Security

You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.

If she doesn't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.

Contacting Apple about account security : http://support.apple.com/kb/HT5699

When they've been reset (and if you don't already have a rescue email address) you can then use steps 1 to 7 half-way down the HT5312 link above to add a rescue email address for potential future use

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