screenshot shortcut not working

Might be a corrupt .plist.

Do a backup, preferably 2 backups on 2 separate drives.

Quit the application.

Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library. Then go to Preferences/com.apple.systempreferences.plist. Move the .plist to your desktop.

Restart the computer, open the application, and test. If it works okay, delete the plist from the desktop.

If the application is the same, return the .plist to where you got it from, overwriting the newer one.

Thanks to leonie for some information contained in this.

Do you have Dropbox installed?

IF so,screenshots may be stored in Dropbox.

Follow the instruction in this article.

https://www.dropbox.com/help/1964/en

Try this:

Go to System Preferences > Hardware Keyboard > Screen Shots (which is also "Keyboard Shortcuts") and then click each of the 4 boxes

This problem happens to me pretty often in El Capitan. My workaround:

1. Bring up the keyboard shortcuts like Robn Hood Six describes
2. Change the key sequence to something else (doesn't matter what)
3. Press the other key sequence to bring up the crosshairs
4. Press Esc to abort the screenshot
5. Change the key sequence back to the original setting

Then the original key sequence works again, for a while anyway. Or I can reboot, but then I lose whatever I wanted to take a screenshot of.

Thanks, this worked...any clue how it got turned off in the first place!?

Hello Koreth,

Thank you for the process.

I had this problem too.

The new combination works. But back to default setting, it doesn't make it. Maybe I don't do things as you described properly.

Should i type in the former key combination or just click on Restore Defaults is sufficcient ?

Thanks again.

Lionnel

I check all four boxes, and then watch them uncheck themselves. Did get info on the finder to be sure permissions weren't set wrong What could be causing the checks to uncheck?

Might be a corrupt .plist.

Do a backup, preferably 2 backups on 2 separate drives.

Quit the application.

Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library. Then go to Preferences/com.apple.systempreferences.plist. Move the .plist to your desktop.

Restart the computer, open the application, and test. If it works okay, delete the plist from the desktop.

If the application is the same, return the .plist to where you got it from, overwriting the newer one.

Thanks to leonie for some information contained in this.

THANK YOU! I'm "screen shotting" again!

You are welcome.

this was working for a minute or so, all four boxes unticked again..

it stopped on its own went to system setting checked the four boxes and they cleared them selves back out