hjbflyer

Q: Profile manager hangs during device setup

Hi,

 

I have started to use the profile manager. After adding and enrolling several devices successfully,  device enrolling hangs during enrolling a new device.

 

Screen Shot 2014-03-21 at 17.21.58.png

Enrollment is “In Progress” for more than 1 hour - but there is no progress. From the console log of the iPhone I get the following messages:

 

Mar 21 16:21:20 rhiphone mdmd[201] <Notice>: (Note ) MDM: mdmd stopping.

Mar 21 16:21:20 rhiphone com.apple.launchd[1] (com.apple.managedconfiguration.mdmd) <Notice>: (com.apple.managedconfiguration.mdmd) Throttling respawn: Will start in 5 seconds

Mar 21 16:21:25 rhiphone mdmd[202] <Notice>: (Note ) MDM: mdmd starting...

Mar 21 16:21:25 rhiphone mdmd[202] <Notice>: (Note ) MDM: Looking for managed app states to clean up

Mar 21 16:21:25 rhiphone mdmd[202] <Notice>: (Note ) MDM: Network reachability has changed.

Mar 21 16:21:25 rhiphone mdmd[202] <Notice>: (Note ) MDM: Network reachability has changed.

Mar 21 16:21:25 rhiphone mdmd[202] <Notice>: (Note ) MDM: Scheduling poll of MDM server.

Mar 21 16:21:25 rhiphone mdmd[202] <Notice>: (Note ) MDM: Push token received.

Mar 21 16:21:25 rhiphone mdmd[202] <Notice>: (Note ) MDM: Scheduling poll of MDM server.

Mar 21 16:21:25 rhiphone mdmd[202] <Notice>: (Note ) MDM: Scheduling poll of MDM server.

Mar 21 16:21:25 rhiphone mdmd[202] <Notice>: (Note ) MDM: Polling MDM server https://server.fritz.box/devicemanagement/api/device/mdm_connect for next command.

Mar 21 16:21:26 rhiphone mdmd[202] <Notice>: (Note ) MDM: Could not send response to MDM server. Error: NSError:

          Desc   : Es konnte keine Verbindung zum Server hergestellt werden.

          US Desc: A connection to the server could not be established.

          Domain : MCHTTPTransactionErrorDomain

          Code   : 23001

          Type   : MCFatalError

          Params : (

              "https://server.fritz.box/devicemanagement/api/device/mdm_connect",

              500

          )

Mar 21 16:21:26 rhiphone mdmd[202] <Notice>: (Note ) MDM: Polling MDM server https://server.fritz.box/devicemanagement/api/device/mdm_connect for next command.

Mar 21 16:21:26 rhiphone mdmd[202] <Notice>: (Note ) MDM: Could not send response to MDM server. Error: NSError:

          Desc   : Es konnte keine Verbindung zum Server hergestellt werden.

          US Desc: A connection to the server could not be established.

          Domain : MCHTTPTransactionErrorDomain

          Code   : 23001

          Type   : MCFatalError

          Params : (

              "https://server.fritz.box/devicemanagement/api/device/mdm_connect",

              500

          )

Mar 21 16:21:26 rhiphone mdmd[202] <Notice>: (Note ) MDM: Polling MDM server https://server.fritz.box/devicemanagement/api/device/mdm_connect for next command.

Mar 21 16:21:26 rhiphone mdmd[202] <Notice>: (Note ) MDM: Could not send response to MDM server. Error: NSError:

          Desc   : Es konnte keine Verbindung zum Server hergestellt werden.

          US Desc: A connection to the server could not be established.

          Domain : MCHTTPTransactionErrorDomain

          Code   : 23001

          Type   : MCFatalError

          Params : (

              "https://server.fritz.box/devicemanagement/api/device/mdm_connect",

              500

          )

Mar 21 16:21:30 rhiphone mdmd[202] <Notice>: (Note ) MDM: mdmd stopping.

 

These messages repeat for ever.

 

I have deleted the device and did a server reboot. There after I have tried to reinstall the device - whith the same result.

 

I do suspect that there might be a problem in the database. Does anyone have an idea how to fix this?

OS X Mavericks (10.9.2)

Posted on Mar 21, 2014 9:40 AM