Profile manager hangs during device setup

Hi,


I have started to use the profile manager. After adding and enrolling several devices successfully, device enrolling hangs during enrolling a new device.


User uploaded file

Enrollment is “In Progress” for more than 1 hour - but there is no progress. From the console log of the iPhone I get the following messages:


Mar 21 16:21:20 rhiphone mdmd[201] <Notice>: (Note ) MDM: mdmd stopping.

Mar 21 16:21:20 rhiphone com.apple.launchd[1] (com.apple.managedconfiguration.mdmd) <Notice>: (com.apple.managedconfiguration.mdmd) Throttling respawn: Will start in 5 seconds

Mar 21 16:21:25 rhiphone mdmd[202] <Notice>: (Note ) MDM: mdmd starting...

Mar 21 16:21:25 rhiphone mdmd[202] <Notice>: (Note ) MDM: Looking for managed app states to clean up

Mar 21 16:21:25 rhiphone mdmd[202] <Notice>: (Note ) MDM: Network reachability has changed.

Mar 21 16:21:25 rhiphone mdmd[202] <Notice>: (Note ) MDM: Network reachability has changed.

Mar 21 16:21:25 rhiphone mdmd[202] <Notice>: (Note ) MDM: Scheduling poll of MDM server.

Mar 21 16:21:25 rhiphone mdmd[202] <Notice>: (Note ) MDM: Push token received.

Mar 21 16:21:25 rhiphone mdmd[202] <Notice>: (Note ) MDM: Scheduling poll of MDM server.

Mar 21 16:21:25 rhiphone mdmd[202] <Notice>: (Note ) MDM: Scheduling poll of MDM server.

Mar 21 16:21:25 rhiphone mdmd[202] <Notice>: (Note ) MDM: Polling MDM server https://server.fritz.box/devicemanagement/api/device/mdm_connect for next command.

Mar 21 16:21:26 rhiphone mdmd[202] <Notice>: (Note ) MDM: Could not send response to MDM server. Error: NSError:

Desc : Es konnte keine Verbindung zum Server hergestellt werden.

US Desc: A connection to the server could not be established.

Domain : MCHTTPTransactionErrorDomain

Code : 23001

Type : MCFatalError

Params : (

"https://server.fritz.box/devicemanagement/api/device/mdm_connect",

500

)

Mar 21 16:21:26 rhiphone mdmd[202] <Notice>: (Note ) MDM: Polling MDM server https://server.fritz.box/devicemanagement/api/device/mdm_connect for next command.

Mar 21 16:21:26 rhiphone mdmd[202] <Notice>: (Note ) MDM: Could not send response to MDM server. Error: NSError:

Desc : Es konnte keine Verbindung zum Server hergestellt werden.

US Desc: A connection to the server could not be established.

Domain : MCHTTPTransactionErrorDomain

Code : 23001

Type : MCFatalError

Params : (

"https://server.fritz.box/devicemanagement/api/device/mdm_connect",

500

)

Mar 21 16:21:26 rhiphone mdmd[202] <Notice>: (Note ) MDM: Polling MDM server https://server.fritz.box/devicemanagement/api/device/mdm_connect for next command.

Mar 21 16:21:26 rhiphone mdmd[202] <Notice>: (Note ) MDM: Could not send response to MDM server. Error: NSError:

Desc : Es konnte keine Verbindung zum Server hergestellt werden.

US Desc: A connection to the server could not be established.

Domain : MCHTTPTransactionErrorDomain

Code : 23001

Type : MCFatalError

Params : (

"https://server.fritz.box/devicemanagement/api/device/mdm_connect",

500

)

Mar 21 16:21:30 rhiphone mdmd[202] <Notice>: (Note ) MDM: mdmd stopping.


These messages repeat for ever.


I have deleted the device and did a server reboot. There after I have tried to reinstall the device - whith the same result.


I do suspect that there might be a problem in the database. Does anyone have an idea how to fix this?

OS X Mavericks (10.9.2)

Posted on Mar 21, 2014 9:40 AM

Reply

There are no replies.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Profile manager hangs during device setup

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.