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Q: My video sound won't work on my 3 month old 5s iphone? What can I do without erasing content?
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Mar 23, 2014 9:01 AMby sterling r,Hello Bayley463,
It sounds like the microphone/s are not picking up any audio at all, in any app. I would use the following troubleshooting from the article named:
iPhone: Microphone issues
http://support.apple.com/kb/ts5183
- Make sure nothing is plugged in to the jack connector.
- Make sure nothing is blocking any of the microphones (see the pictures below to locate the microphones on your device)
- Make sure none of the microphones is obstructed by dirt or debris.
- Turn the iPhone off and then on.
- Make sure that the latest version of iOS is installed.
- If necessary, find general iPhone hardware troubleshooting suggestions.
- For further assistance, contact Apple Support.
iPhone 5 and later:
If you have a case on the phone, try removing it, and testing the issue again.
Thank you for using Apple Support Communities.
Cheers,
Sterling
