4 Replies Latest reply: May 9, 2014 1:14 AM by Aeomer
Laes8613 Level 1 Level 1 (0 points)

I inserted a dvd, the drive doesn't read and I can't eject. I've tried unplugging, rebooting nothing. I also don't see a manual eject.


MacBook Pro with Retina display, OS X Mountain Lion (10.8.2)
  • Kappy Level 10 Level 10 (257,640 points)

    Five ways to eject a stuck CD or DVD from the optical drive

     

    Ejecting the stuck disc can usually be done in one of the following ways:

     

      1. Restart the computer and after the chime press and hold down the

          left mouse button until the disc ejects.

     

      2. Press the Eject button on your keyboard.

     

      3. Click on the Eject button in the menubar.

     

      4. Press COMMAND-E.

     

      5. If none of the above work try this: Open the Terminal application in

          your Utilities folder. At the prompt enter or paste the following:

     

            /usr/bin/drutil eject

     

    If this fails then try this:

     

    Boot the computer into Single-user Mode. At the prompt enter the same command as used above. To restart the computer enter "reboot" at the prompt without quotes.

  • Laes8613 Level 1 Level 1 (0 points)

    Hi,

     

    None of that worked. It is making chirping (intermitted) and disk spinning sound then just stops. It acts like the disk isn't seated correctly.

    Is there a manual way to remove the disk?

  • OGELTHORPE Level 8 Level 8 (38,500 points)

    Yes, you can open the MBP, extract the DVD drive and open it up.  Or  you can take it to an Apple store genius bar and have the technician do it.

     

    Ciao.

     

    Have you tried Kappy's suggestions holding the MBP in a position where gravity is your ally?  Sometimes that will make a difference.

     

    Message was edited by: OGELTHORPE

  • Aeomer Level 1 Level 1 (0 points)

    The latest SuperDrives have no eject hole. Did you not know Macs are only for looking at, not using? That is what it seems like recently.

     

    With MBP you are out of luck, but for those of you with external superdrives and stuck discs, attach it to a PC running Windows 7 (Not a Mac running Windows, a real PC).

    PC's have more utilities for forcing dying hardware to respond - no jokes, Windows has to able to cope with anything, not a limited set of hardware.

     

    Once you get your disc back, if you ever do, buy a better (less pretty, more practical) external drive and avoid using the MBP internal drive. I switched to a Samsung SE-S084 for my iMac (late 2013) - I shall never attach Apple's excuse for an external drive ever again. One other weird thing, Toast crashes when I burn a disc using a SuperDrive, but not when I use the Samsung - go figure.