Why can't I connect my MacBook Pro wirelessly to my HP6520 printer?
I connect to 3 other printers wirelessly. Both computer and printer ar on same wifi
MacBook Pro, Mac OS X (10.7.5)
User profile for user:
sterling r
User level:
Community Specialist
Hello Artnsan@,
It sounds like you are unable to print to a wireless printer that shares the same network as the computer but 3 other printers work just fine. I recommend the troubleshooting in the following article for you to help with the printer connection:
Troubleshooting printer issues in OS X
http://support.apple.com/kb/ts3147
Follow these steps until the issue is addressed:
- Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
- Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
- Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
- Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
- Delete the affected printer, then add the printer again.
If the issue persists, try these additional steps:
- Reset the printing system, then add the printer again.
- If the issue still persists, reset the printing system again. Download and install your printer's drivers. Then, add the printer again.
- Contact the printer vendor or visit their website for further assistance.
Thank you for using Apple Support Communities.
Regards,
Sterling