The Sim card that you currently have installed in this iphone is from a carrier that is not supprotedunder the activation policy that is currently assigned by the activation server. this is not a hardware issue with the iphone. please insert another sim c

the sim card that you currently have installed in this iphone is from a carier that is not supported under the activation policythat is currently assigned by the activation server this is not hardware issue with iphone please insert another sim cardfrom a supported carrier or request that this iphone be unlocked by your carriers

So, what's your question? Seems self explanatory: you have a carrier locked iPhone & are trying to activate it using a sim card from a carrier other than the carrier your phone is locked to.

You need to either get your phone officially unlocked, or get a sim card from the carrier your phone is locked to if you want to activate it.

I have similar message but for me the Verizon guys said they unlocked it and when I actually connected to iTunes using Verizon sim card and then did the restore as new iphone then everything worked well and at the end i saw the message "Congrats, your iphone is now unlocked" and then I did the set up as new iphone for my kid.

Once new apple ID was set up, then I removed the verizon SIM and then inserted prepaid t-mobile sim card and after the phone booted up then I got the same message like above...."not supported"

What do i do now? I think the phone is unlocked right?

Also do I need to insert Verizon SIM card and do restore as NEW and this time do not set up the iphone but change the SIM card and then set up or ?

I am confused and other threads were talking that if you get congrats message then u shd be good to use other SIM cards....please help!!!

Which version of the iPhone are you referring to? Which t-mobile, the one in the US?

iPhone is 4S and t-mobile from US and I am in US now

When Verizon unlocked the phone, it is unlocked for international carriers. It will not work with a domestic US carrier.

Thanks Chris for your quick response. So does this mean that I have to call Verizon again to unlock it for US as well ? I mean for other US carriers?

Thanks!

No. It means if you want to use a carrier other than Verizon in the US, you need to buy a different phone. That one can not be used on any US carrier other than Verizon.

You can call Verizon but it will not help. The Verizon iPhone 4S cannot be unlocked to be used on another domestic carrier.

This is really frustrating after 2 yrs of contract they dont let you use the phone for other carrier...just absurd

But thank you Chris and Tim!!

This restriction is in place with all of the US carriers. Even if you could use an AT&T phone with Verizon, you couldn't because they will not allow phones from one US carrier to be used on another US domestic carrier. The newer phones can, but not the older ones. The 5 and 5S from Verizon will.

That's good information about new phones Chris. Thanks for that. I got 5S now and I wanted to give 4S to my kid who had t-mobile prepaid card with him...I even cut the SIM card to fit in .... looks the card is gone for now.....and probably I have to take Verizon prepaid SIM now...to use 4S

With the 4S you do not need a SIM. It is a CDMA phone and does not use a SIM card. The SIM slot is only for international GSM use.

That's a good point, do I need to take a new service from Verizon for this 4S?

If you cancelled your old one, yes.