The Sim card that you currently have installed in this iphone is from a carrier that is not supprotedunder the activation policy that is currently assigned by the activation server. this is not a hardware issue with the iphone. please insert another sim c

So, what's your question? Seems self explanatory: you have a carrier locked iPhone & are trying to activate it using a sim card from a carrier other than the carrier your phone is locked to.

You need to either get your phone officially unlocked, or get a sim card from the carrier your phone is locked to if you want to activate it.

I have similar message but for me the Verizon guys said they unlocked it and when I actually connected to iTunes using Verizon sim card and then did the restore as new iphone then everything worked well and at the end i saw the message "Congrats, your iphone is now unlocked" and then I did the set up as new iphone for my kid.

Once new apple ID was set up, then I removed the verizon SIM and then inserted prepaid t-mobile sim card and after the phone booted up then I got the same message like above...."not supported"

What do i do now? I think the phone is unlocked right?

Also do I need to insert Verizon SIM card and do restore as NEW and this time do not set up the iphone but change the SIM card and then set up or ?

I am confused and other threads were talking that if you get congrats message then u shd be good to use other SIM cards....please help!!!

This restriction is in place with all of the US carriers. Even if you could use an AT&T phone with Verizon, you couldn't because they will not allow phones from one US carrier to be used on another US domestic carrier. The newer phones can, but not the older ones. The 5 and 5S from Verizon will.

That's good information about new phones Chris. Thanks for that. I got 5S now and I wanted to give 4S to my kid who had t-mobile prepaid card with him...I even cut the SIM card to fit in .... looks the card is gone for now.....and probably I have to take Verizon prepaid SIM now...to use 4S

the sim card that you currently have installed in this iphone is from a carier that is not supported under the activation policythat is currently assigned by the activation server this is not hardware issue with iphone please insert another sim cardfrom a supported carrier or request that this iphone be unlocked by your carriers

wjosten

Yeah - so simple eh? except what do you do when your phone has been demonstrably unlocked (and verifiably so by an Oz provider) - yet the iphone/crApple will still not accept a valid SIM in an unlocked phone?

Suspect you have all the answers so would very much appreciate your advice.

Cheers. Look forward to hearing your solution.

I have the same problem with my iphone 4s. It used to work fine until I updated the OS by downloading itunes on my pc. After the update it showed a message that my sim is not supported under the activation policy. I don't know what to do since this phone has been working well with the same sim I am using for the past year and a half. Please help.

As kb1951 states, this is probably due to your device being hacked to unlock, and now the update has locked the device back to the original carrier. Trying to put a SIM in a phone that is locked to another carrier than the one you have the SIM for is the only time this error message will appear. You will need to figure out what cellular carrier that device is locked to and see if they provide unlocking services and if you qualify for an unlock. Otherwise, you will not be able to use the phone.

Dang! Looks like I won't be able to use it again. My husband is a seafarer and he bought this phone in Japan during his travel. We're from the Philippines and even if he goes back to Japan, the chance of meeting the guy who sold it to him is very slim. Tsk tsk tsk!

If it is a phone locked to a Japanese carrier, you will not be able to get it unlocked. Japanese carriers do not unlock phones. One of the many problems with purchasing a phone in a location where you do not intend to use it. Others include the failure to support the cellular bands in your area and the fact that the warranty is not international and is only valid in the country of purchase.

Which version of the iPhone are you referring to? Which t-mobile, the one in the US?

iPhone is 4S and t-mobile from US and I am in US now

When Verizon unlocked the phone, it is unlocked for international carriers. It will not work with a domestic US carrier.

Thanks Chris for your quick response. So does this mean that I have to call Verizon again to unlock it for US as well ? I mean for other US carriers?

Thanks!

No. It means if you want to use a carrier other than Verizon in the US, you need to buy a different phone. That one can not be used on any US carrier other than Verizon.