yes he did, he tested prior to replacing the modem, found that nothing was wrong, but replaced it anyway to the newer model. He also pulled up my account history, or something like that, and said he never showed any issues with connectivity. We made sure all my electronics were running after he gave me the new modem, they were with the exception of the iMac.
A few weeks later the tech came out and installed the cable outlet in my office and it did work, even on the iMac, but just for a few weeks. All my other devices are working, including the iMac as long as it's not in that room. I did connect my macbook to the Ethernet and shut off the wi-fi and it worked fine.
So, my assumption that if it was interference that should resolve it being connected directly and not using wi-fi. But it isn't working. I don't really know what to do. And I can't get the Apple store to look at it, and I basically begged. They ran their tests, said it was fine and sent me home. I am not looking forward to spending another 1700.00 on a new one, especially if its something in that room or in the wall???
thoughts? Idea's? And I can't seem to find tech support that make house calls, with the exception of Geek Squad but I have never heard anything good about them.