3 Replies Latest reply: Mar 23, 2014 12:20 PM by Gary Scotland
RobeyG Level 1 (0 points)

Whenever I open Keynote and attempt to select a template, the software hangs, and the beach ball spins.  The only way to recover is to force quit.  I am able to get into Keynote by selecting and opening an existing presentation from Finder, but then if I go to File>New>Choose, I get the spinning beach ball.  I am able to change the theme of an existing presentation by selecting File>Change Theme, but I am simply unable to create a new presentation from scratch.

I'm running Mavericks on a 2011 iMac.  I recently "upgraded" to Keynote 6.1.


OS X Mavericks (10.9.2)
  • Gary Scotland Level 6 (12,753 points)

    repair tasks for Keynote 6.1

     

     

    Try this repair for iWork applications, its sorted out many similar problems, ensure you complete all the tasks and in the order shown:

     

     

    1  delete all the iWork applications if you have them, not just Keynote by using Appcleaner from Mac Update to            do this, its freeware

     

    2  restart the Mac;   Apple menu > restart

     

    3  immediately after the start chime,  press the shift key until you see the Apple symbol.

             let it fully boot up,  it will take longer as the OS is repairing the drive

     

    4  when fully booted, go to Applications > Utilities > Disc Utility; click on the boot drive  then First Aid tab and          click  repair disc permissions

     

    5  when complete, restart the Mac normally

     

    6  install Keynote from the Mac App Store

     

    Please report back to let us know how this helped.

  • RobeyG Level 1 (0 points)

    Thanks Gary,

     

    I followed all of the steps you suggested and the problem persists.  I do believe it is a problem with permissions, since I can create a new Keynote presentation from a template when I use a different account.  Repairing the disk, and repairing the permissions did not fix the problem in my main account.  Perhaps there is an old file causing problems that needs to be deleted? 

  • Gary Scotland Level 6 (12,753 points)

    Something is not right at all. My only other suggestion would be to back up your work files, repartition the hard drive and re-install Mavericks.