My sons " find my friends" shows he's at home when he's at home, but as soon as he leaves it goes not updat!

Please can someone help!


My sons iphone " find my friends" says he's at home when he's at home.

However, as soon as he leaves the house it does not update ... Just says "home 20 mins ago" and so on!


This kind if defeats the object!

iPhone 4S

Posted on Mar 22, 2014 10:35 AM

Reply
17 replies

Mar 22, 2014 1:03 PM in response to Gail284

So we know now that it's your cellular data connection not working properly.


Go to Settings > General > Restrictions and make sure 'Cellular Data Use' is set to 'Allow Changes'

After you fix that, you should have a Settings > Cellular section and make sure the Apps at the bottom are turned on including Safari and find My Friends.


If you are still having issues, follow these steps:


Source: http://support.apple.com/kb/ts3780


iPhone: Troubleshooting a cellular data connection

Symptoms

This article will help you troubleshoot these cellular data issues on your iPhone:

  • No connection over cellular network, but works over Wi-Fi
  • Unable to load pages in Safari
  • Unable to use email over cellular
  • Slow data connection over cellular
  • Intermittent cellular data connection
  • Unable to join 3G/4G/LTE network
  • "Unable to activate cellular data connection" alert message


Resolution

Follow these steps for help troubleshooting cellular data issues on your iPhone. After performing each step, please test to see if the issue is resolved.

  1. Toggle airplane mode: Tap Settings, turn airplane mode on, wait three seconds, and then turn off again.
  2. Restart your iPhone.
  3. Make sure that your software is up to date:
  4. Remove the SIM Card and reinsert it. Allow the iPhone to acquire the network again.
  5. If your SIM card has SIM PIN enabled, try turning it off: Tap Settings > Phone > SIM PIN.
  6. Try another location. If a different location works, but the original location still doesn't, contact your carrier to report the issue.
  7. Reset network settings: Tap Settings > General > Reset > Reset Network Settings.
  8. Restore the iPhone as new.
  9. Contact your carrier to:
    • Verify that the iPhone is properly set up on the account with the appropriate, current data plan.
    • Verify that there are no account-related blocks.
    • Find out if there are specific error messages in the carrier logs that could help determine why the issue is occurring.

If none of the above steps resolves the issue, contact your carrier, make an appointment at an Apple Retail Store, or contact AppleCare to troubleshoot further.

Mar 22, 2014 11:17 AM in response to Gail284

When you open 'Find My Friends' and look for your son, there should be an update button that look like a refresh circle with an arrow.


User uploaded file


What happens when you tap that button?


If it continues to fail, check your son's cellular data conenction on his iPhone in Settings > Cellular. make sure it's on and Find My Friends is on at the bottom of that list.


Next check his location services. Go to Settings > Privacy > Location Services and make sure Find my Friends is turned on.


Next check the Find My Friends App on his device. Tap 'Me' at the bottom and make sure he is not turning on 'Hide My Location'. If you are trying to track you kids in stealth mode, they tend to find this feature quickly to keep them off your radar 😝


The issue you have described is related to either a voluntary 'Hide' or an issue with the cellular data since it works fine when he is at home on wifi (if you turned off wifi i'm sure you would have the same issue at home).


I hope these help.

Mar 22, 2014 2:42 PM in response to Jay-Ray

Hi,


Just worked out you are American haha. We don't say cellular.... It's under " mobile data"!!!!!!

I've reset to factory settings and still appear to have a problem with 3G!!!


I've tried everything you have suggested but now at least I know where the problem is.


I will ring apple support tomorrow... Thankyou for all your help!!!


Gail

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My sons " find my friends" shows he's at home when he's at home, but as soon as he leaves it goes not updat!

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