HT4623: Update the iOS software on your iPhone, iPad, and iPod touch

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boulakehal
Level 1 (0 points)

Q: Hi my problem is : I can not get my wireless

Hi I can not get wifi from my network at home

Please I need help

The real problem : wifi does not stay in my iPhone

iPhone 4S, iOS 7.1

Posted on Mar 22, 2014 12:52 PM

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boulakehal

Q: Hi my problem is : I can not get my wireless

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  • Helpful answers

  • by sterling r,

    sterling r sterling r Mar 24, 2014 6:56 AM in response to boulakehal
    Community Specialists
    Mar 24, 2014 6:56 AM in response to boulakehal

    Hello boulakehal,

     

    It sounds like your phone keeps disconnecting from your phone Wi-Fi connection. I recommend the troubleshooting in the following article:

     

    iOS: Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/TS1398

    1. Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your Wi-Fi setting is dimmed, follow these steps.
    2. Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.
    3. Restart your iOS device.
    4. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
    5. Tap TS4562--i-01.png and Forget this Network.
    6. Try to connect to your desired Wi-Fi network.
      Note: You may need to enter your Wi-Fi password again if your network requires one.
    7. Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    8. Update your device to the latest version of software.
    9. Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.

    And:

     

    Wi-Fi disconnects or signal strength is less than expected

    1. Move closer to the Wi-Fi router (access point).
    2. Check for sources of potential interference.
    3. Remove any case, stand, or other accessories from your iOS device and see if signal strength improves.
    4. Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including
      • previously connected Wi-Fi networks and passwords
      • recently used Bluetooth accessories
      • VPN and APN settings

     

    Thank you for using Apple Support Communities.

    Cheers,

    Sterling