Apple Event: May 7th at 7 am PT
I am following the 'forgotten password' instructions for my Apple ID. However it won't accept my date of birth, and if I enter my email address it says it's sent a link but it never arrives in my inbox (and I've checked my spam box and it's not there). Does anyone have any idea what I can do?
iPod touch, iOS 6.1
Hello, Begonia18.
Thank you for visiting Apple Support Communities.
I see you have tried most of the steps when attempting to reset your Apple ID password with the issue persisting. I would recommend reaching out to our account security team to assist you with this.
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Cheers,
Jason H.
Jason
Thanks for replying. I have arranged for Apple Support to call me, I am presuming there won't be a charge for this?
Regards,
Begonia18
'Forgotten password' not working
