TS1389: iTunes repeatedly prompts to authorize computer to play iTunes Store purchases

Learn about iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
fugidoxi
Level 1 (0 points)

Q: i have purchased items that i can not locate. how do i retrieve them?

i have purchased items that i can not locate. how do i retrieve them?

OS X Mavericks (10.9.2)

Posted on Mar 22, 2014 6:10 PM

by King_Penguin,Solvedanswer
King_Penguin King_Penguin
Level 10 (135,625 points)
iTunes
A:

You haven't moved or deleted any of your items from your Mac - you've searched your Mac in case they are now somewhere else on it, not where iTunes is expecting to find them : http://support.apple.com/kb/TS1408 ?

 

If not then do you have a copy of them on your backup of your downloads/library that you can copy them back from ?

 

If you don't have them on your backup then what you can redownload from the iTunes store will show in the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage

 

quick links.jpg

 

If an item shows there but doesn't have the cloud symbol against it for redownloading then do you still have it listed in the library e.g. if it's a song or film then where you would click on it to play it ? If you do then try deleting it from there and it should then get the cloud icon against it in Purchased for redownloading.

 

What types of content can be redownloaded varies by country i.e. music, films and/or TV shows can't be redownloaded in all. Also if yo've changed countries since buying an item then you also won't be able to redownload it, nor if the content provider has removed it from the store.

Posted on Mar 23, 2014 1:04 AM

Close
fugidoxi

Q: i have purchased items that i can not locate. how do i retrieve them?

  • All replies
  • Helpful answers

  • by King_Penguin,Solvedanswer

    King_Penguin King_Penguin Mar 23, 2014 1:04 AM in response to fugidoxi
    Level 10 (135,625 points)
    iTunes
    Mar 23, 2014 1:04 AM in response to fugidoxi

    You haven't moved or deleted any of your items from your Mac - you've searched your Mac in case they are now somewhere else on it, not where iTunes is expecting to find them : http://support.apple.com/kb/TS1408 ?

     

    If not then do you have a copy of them on your backup of your downloads/library that you can copy them back from ?

     

    If you don't have them on your backup then what you can redownload from the iTunes store will show in the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage

     

    quick links.jpg

     

    If an item shows there but doesn't have the cloud symbol against it for redownloading then do you still have it listed in the library e.g. if it's a song or film then where you would click on it to play it ? If you do then try deleting it from there and it should then get the cloud icon against it in Purchased for redownloading.

     

    What types of content can be redownloaded varies by country i.e. music, films and/or TV shows can't be redownloaded in all. Also if yo've changed countries since buying an item then you also won't be able to redownload it, nor if the content provider has removed it from the store.

  • by fugidoxi,

    fugidoxi fugidoxi Mar 24, 2014 2:25 AM in response to King_Penguin
    Level 1 (0 points)
    Mar 24, 2014 2:25 AM in response to King_Penguin

    thanks got it sorted.