HT204448: About the OS X Mavericks v10.9.2 Update
Learn about About the OS X Mavericks v10.9.2 Update
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All replies
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Helpful answers
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Mar 24, 2014 12:50 AM in response to ckirk1980by Csound1,ckirk1980 wrote:
i have deleted the email account and started again.. my comp has also been to apple found nothing wrong, wipped and reloaded.. still no change.
You have done it wrong again. You have neglected to setup 2 SMTP servers (1 for each account) and allocate them correctly.
Post your SMTP preferences for each account here.
Post screenshots (for accuracy)
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Mar 24, 2014 1:31 AM in response to Csound1by ckirk1980,ive only put 1 account on.. and i followed the instructions which it automatically does... i only put my email and password
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Mar 24, 2014 1:35 AM in response to ckirk1980by Csound1,I am not into guessing games, post the settings (in a screenshot) and we'll see if they are correct.
Also.
If you and your husband are sharing the same Mac open Contacts (Address Book) and check whether your husbands card or yours is set as 'My Card'
ckirk1980 wrote:
ive only put 1 account on.. and i followed the instructions which it automatically does... i only put my email and password
Did you delete the old SMTP servers or just leave them there?
(leaving them there would be the wrong choice)
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Mar 24, 2014 1:38 AM in response to Csound1by ckirk1980,not sure how to do screen shots on mac pro or what info you need.. can you explain... also since being to apple my husband stuff is not on this mac at all... just my stuff.. also when apple took the comp they deleted the whole comp... basically a brand new mac
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Mar 24, 2014 1:38 AM in response to ckirk1980by Csound1,OK
Shift Command 4 allows you to take a screenshot, the little camera in the toolbar allows you to insert it here. Don't copy and paste, it won't work.
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Mar 24, 2014 1:45 AM in response to ckirk1980by Csound1,Open Mail, go to Preferences>Accounts.
Scroll down to the entry marked Outgoing Mail Server (SMTP) click the dialog and it will open to reveal a menu, choose 'Edit SMTP Servers.
When it opens you will see this (but probably with more than one server, I like to keep mine tidy)
Take a screenshot of the list, post it here, post both tabs (Account Information and advanced)
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Mar 24, 2014 1:58 AM in response to ckirk1980by Csound1,Is that the only server (show me the list)
And I assume that you the email address I see is yours?
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Mar 24, 2014 1:59 AM in response to Csound1by ckirk1980,yes, its the only one on the computer at the moment..
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Mar 24, 2014 2:06 AM in response to ckirk1980by Csound1,Then let's back up a stage.
Go to www.gmail.com and verify that the mail you see on their website is the same as the mail you see in Mail.
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Mar 24, 2014 2:09 AM in response to Csound1by ckirk1980,it is... but takes a little bit to get to mail... the files that cant be deleted i cant see on gmail
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Mar 24, 2014 2:22 AM in response to ckirk1980by Csound1,Then I fail to understand your problem, Mail is working normally and is in sync with the Gmail server.
I can only assume that you have OS X issues and I suggest that you reinstall (first) 10.9.2, but use the Combo updater rather than software update. If that fails it is time to erase and reinstall OSX, that will need a full and up to date backup.
Or you could be sensible and get rid of Gmail and its non compliant Imap protocol.
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Mar 24, 2014 2:33 AM in response to Csound1by ckirk1980,comp has already been wipped and restarted.. .also gmail doesnt have the emails i cant delete from mail... i love gmail.... had it for over 10 years... never had a problem until i installed mavericks


