HT201363: About Apple ID security questions

Learn about About Apple ID security questions
undeadsweets

Q: I can't get my email prior to my request to reset my security questions..

Every time I ask for Apple to send me an email regarding my security question and to reset it, I never get the message on ANY of my emails. I'm not sure what to do, but could someone at least tell me that it's not only me having this problem? How to fix it?

iPhone 4S, iOS 6.1.6

Posted on Mar 22, 2014 8:08 PM

Close

Q: I can't get my email prior to my request to reset my security questions..

  • All replies
  • Helpful answers

  • by Niel,

    Niel Niel Mar 22, 2014 8:11 PM in response to undeadsweets
    Level 10 (312,075 points)
    Mar 22, 2014 8:11 PM in response to undeadsweets

    If they're not in a spam filter, you need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.

     

     

    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.

     

    (103255)