touch screen problems

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Level 1

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touch screen problems

Hello out there,

Hope everyone is well.

I have a pretty new iphone 5s, always in life proof case never dropped. Worked Awesome and then I noticed that I touch the sereach box or anything in that general area and get no response. I see that people have the same problem but I am looking for a solution. Do I just go to apple, and they sawp it out, do I need recipets. ANy help would be awesome. Thank you

Rene

Posted on Mar 22, 2014 11:27 PM

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Answer 1

Jay-Ray

Level 4

3,732 points

Mar 22, 2014 11:33 PM in response to nauiolin

If you are still within warranty, you can just make an appointment an go in to have it fixed or replaced.

Here are somethings that may help you get it serviced:

Source: http://support.apple.com/kb/ts1827

Tip: To isolate an issue related to a portion of the Multi-Touch display, follow these steps:

Open the Maps application and double-tap each corner, then the center, to verify that it zooms in to each section.
If a specific area is affected in another application, note the location and try to verify touch functionality for that location in the Maps application.

On iPhone and iPod touch, you can also use Calculator:

Open the calculator app to test all but the top row of the screen. Press each button on the calculator and verify activity.
To test the area at the top of the screen, rotate the device to change to the scientific calculator and press the buttons in the left or right two rows.

When speaking with a Mac Genius or Service Provider, you can use this information to assist with evaluation of your issue.

Locate a Service location: https://locate.apple.com (choose your country in the top right)

Call Apple for Mail-in Service (if available): http://support.apple.com/kb/he57

Set up service on your own or check options: https://selfsolve.apple.com

Questions about service and potential costs: http://www.apple.com/support/service/ (Choose your country after selecting your product)

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