Rear camera on my iPad 3 will not focus.

Question

Level 1

4 points

Rear camera on my iPad 3 will not focus.

I cannot get the rear camera on my iPad 4 (iPad with Retina) to autofocus. When trying to scan QR codes or iTunes gift card codes, the camera cannot focus on the given object. When i tap on the screen, it will not focus on the point I'm tapping. I have cleaned the lens. I have tried a factory reset with setting up as new through iTunes. I have cleaned the camera lens. I am at a loss and looking for any other suggestions. Thanks!

iPad (4th gen) Wi-Fi, iOS 7.1

Posted on Mar 22, 2014 9:42 PM

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Answer 1

Jay-Ray

Level 4

3,732 points

Mar 22, 2014 9:52 PM in response to Mjulius99

Since it's still occuring after a restore and set up as new via iTunes and it's only with the rear camera (im assuming the front is working fine), then you will need to get service for your iPad to fix the problem.

Locate a Service location: https://locate.apple.com (choose your country in the top right)

Call Apple for Mail-in Service (if available): http://support.apple.com/kb/he57

Set up service on your own or check options: https://selfsolve.apple.com

Questions about service and potential costs: http://www.apple.com/support/service/

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Answer 2

bobseufert

Level 6

15,874 points

Mar 22, 2014 11:00 PM in response to Mjulius99

Instead of tapping the screen try holding your finger on the screen on the item you're tying to focus on until a yellow box appears at the top of the screen. Your iPad should be in focus and in focus lock mode. Tap the screen to turn focus lock off.

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