thalibhussain
Level 1 (0 points)

Q: Iphone 5s - Internet Connectivity

After updating to new OS7.1, I am not able to connect internet through carrier network. I tried resetting network setting, rebooting my Iphone, but no solutions. Cna anyone help me out on this.

iPhone 5s, iOS 7.1

Posted on Mar 22, 2014 10:59 PM

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thalibhussain

Q: Iphone 5s - Internet Connectivity

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  • by Jay-Ray,

    Jay-Ray Jay-Ray Mar 22, 2014 11:07 PM in response to thalibhussain
    Level 4 (2,699 points)
    iPhone
    Mar 22, 2014 11:07 PM in response to thalibhussain

    You may need to eventually contact your carrier or Apple as the end result here.  Check out these instructions.

     

    Source: http://support.apple.com/kb/ts3780

     

    iPhone: Troubleshooting a cellular data connection

    Symptoms

    This article will help you troubleshoot these cellular data issues on your iPhone:

    • No connection over cellular network, but works over Wi-Fi
    • Unable to load pages in Safari
    • Unable to use email over cellular
    • Slow data connection over cellular
    • Intermittent cellular data connection
    • Unable to join 3G/4G/LTE network
    • "Unable to activate cellular data connection" alert message

     

    Resolution

    Follow these steps for help troubleshooting cellular data issues on your iPhone. After performing each step, please test to see if the issue is resolved.

    1. Toggle airplane mode: Tap Settings, turn airplane mode on, wait three seconds, and then turn off again.
    2. Restart your iPhone.
    3. Make sure that your software is up to date:
    4. Remove the SIM Card and reinsert it. Allow the iPhone to acquire the network again.
    5. If your SIM card has SIM PIN enabled, try turning it off: Tap Settings > Phone > SIM PIN.
    6. Try another location. If a different location works, but the original location still doesn't, contact your carrier to report the issue.
    7. Reset network settings: Tap Settings > General > Reset > Reset Network Settings.
    8. Restore the iPhone as new.
    9. Contact your carrier to:
      • Verify that the iPhone is properly set up on the account with the appropriate, current data plan.
      • Verify that there are no account-related blocks.
      • Find out if there are specific error messages in the carrier logs that could help determine why the issue is occurring.

    If none of the above steps resolves the issue, contact your carrier, make an appointment at an Apple Retail Store, or contact AppleCare to troubleshoot further.

    Note: If you are traveling internationally, you may need to turn data roaming on: Tap Settings > Cellular. Check with your carrier first to understand the cost of international data roaming.