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Helpful answers
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Mar 25, 2014 7:38 AM in response to sobhan20by jeremy_v,Hi sobhan20,
Thanks for visiting Apple Support Communities.
You may find this article helpful if you're being asked for a password when restoring from a backup:
iOS: Troubleshooting encrypted backups
http://support.apple.com/kb/TS5162
Regards,
Jeremy
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Dec 14, 2015 7:03 AM in response to jeremy_vby MrJohnF,I Had the same problem. Try all of the passcodes you've had for unlocking your phone (the code you type into your phone's screen). I got lucky and tried some old device passcodes and one of them unlocked the backup.
There really should be a better way to do this, something like security questions or linking it to your iTunes password because I would have been totally screwed if I hadn't guessed correctly.
