sobhan20

Q: forgot backup password

hi,

i wanna to update my ios to 7.1 but when i check my backup,iTunes ask me pass word but i never choose any password!!!!!!!!

 

plzzzzzzzzzzz help me

iPhone 5, iOS 6.0.1

Posted on Mar 23, 2014 6:51 AM

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Q: forgot backup password

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  • by jeremy_v,

    jeremy_v jeremy_v Mar 25, 2014 7:38 AM in response to sobhan20
    Community Specialists
    Mar 25, 2014 7:38 AM in response to sobhan20

    Hi sobhan20,

     

    Thanks for visiting Apple Support Communities.

     

    You may find this article helpful if you're being asked for a password when restoring from a backup:

     

    iOS: Troubleshooting encrypted backups

    http://support.apple.com/kb/TS5162

     

    Regards,

     

    Jeremy

  • by MrJohnF,

    MrJohnF MrJohnF Dec 14, 2015 7:03 AM in response to jeremy_v
    Level 1 (0 points)
    Dec 14, 2015 7:03 AM in response to jeremy_v

    I Had the same problem. Try all of the passcodes you've had for unlocking your phone (the code you type into your phone's screen).  I got lucky and tried some old device passcodes and one of them unlocked the backup.

     

    There really should be a better way to do this, something like security questions or linking it to your iTunes password because I would have been totally screwed if I hadn't guessed correctly.