Some apps are in a different language (maybe Japanese)

Question

pmessi Author

Level 1

3 points

Some apps are in a different language (maybe Japanese)

Hello,

I'm getting a really weird result trying to install some apps in my iPhone 5c,

because I get them in Japanese.

In the AppStore I see them in the right language, but some of them are installed

in a different language, Japanese I suppose.

Did somebody have the same issue? There is a way to fix it?

And I have to remark that some of the not language correct apps are the ones I paid for.

Please, help me!

Thanks you very much.

iPhone 5c, iOS 7.1

Posted on Mar 23, 2014 7:20 AM

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Answer 1

jeremy_v

Community Specialist

Mar 25, 2014 7:05 AM in response to pmessi

Hi pmessi,

Thanks for visiting Apple Support Communities.

If applications display a language you don't expect, I recommend checking a few settings on your iPhone first.

You can use the steps in this article to verify the language setting of your iPhone:

iOS: How to change the language when it's set to one you don't understand

http://support.apple.com/kb/ht2371

You can use the steps in this article to verify the country/region setting of the App Store:

Change the country of your iTunes Store, App Store, iBooks Store, and Mac App Store account

http://support.apple.com/kb/ht6119

If your iPhone language is set to English, and installed applications still appear in a different language, troubleshoot the applications themselves next. You may find these steps helpful:

Restart your device

Turn the device off and on.

Update your device software and your apps

Update your device to the latest version of iOS.

Update your apps:

Open the App Store and tap Updates.

If updates are available, tap Update All.

If asked, enter your Apple ID password. The updates will download and install.

You might need a Wi-Fi connection to update some apps.

Reinstall the app

Remove the app from your device and reinstall it. Remember that deleting an app also deletes its data.

Delete the app.

Press the Home button.

Go to the App Store and download the app again.

Wait for the app to download, then open it from the Home screen.

If the download stops, you can resume it.

Contact the developer

If you see the issue again, contact the developer of the app for help:

Find the app in the App Store.

Tap the app and tap Reviews.

Tap App Support.

You can find these steps here:

iOS: An app you installed unexpectedly quits, stops responding, or won’t open

http://support.apple.com/kb/ts1702

All the best,

Jeremy

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