2 Replies Latest reply: Mar 26, 2014 10:00 AM by TC in SD
Jack The DJ Level 1 Level 1 (0 points)

I had changed my secutity from Norton to Viper and now HomeSharing has stopped working.

Any suggestuions?

Jac The DJ


Windows 7
  • sterling r Community Specialists Community Specialists (5,950 points)

    Hello Jack the DJ,

     

    It sounds like you are unable to use HomeSharing after changing to a different security software. I recommend troubleshooting steps 4-7 from the article named:

     

    Troubleshooting Home Sharing

    http://support.apple.com/kb/ts2972

     

    Here are steps 4 and 5 to get you started:

    4. Check your network connection

    Home Sharing requires a home network with an active Internet connection. All the devices you want to use with Home Sharing need to be connected to your home network.

    In addition, verify that:

    • All your devices are connected to the same router, if you have multiple routers. Using multiple routers may prevent discovery between these devices.
    • Your devices are not using a Virtual Private Network (VPN), or that they are all on the same VPN. A VPN may isolate the device and cause connectivity disruptions.
    • If you have a router set up with a guest network, make sure all devices are either connected to the guest network and devices on the guest network are allowed to communicate with each other, or switch all devices to the primary network on your router.
    • If your computer is asleep or shutdown, or iTunes is closed, there's no access to the shared iTunes library. Wake up or start the computer and open iTunes to regain access to that library.
    • Your router needs to be up-to-date. If you are using an AirPort or Time Capsule, learn about firmware updates. If you are using a router from another manufacturer, contact the manufacturer to inquire about available updates.

    5. Check Firewall settings

    If you have a firewall enabled in your router or computer, make sure that the firewall is not blocking communication between your computers. Home Sharing uses TCP port 3689 and UDP port 5353 to communicate with shared iTunes libraries.In addition, Apple TV and Mac computers will use port 123 to set the time automatically. Incorrect date and time on either the computer or Apple TV can cause errors for Home Sharing and connections in general.If you are unsure whether your router has a firewall or the required ports open, test additional devices or another network to help isolate the issue. If the devices tested work on another home network, it is your router or network configuration.For Mac OS X, you don't have to edit the port addresses, but make sure the firewall in Apple () menu > System Preferences > Security > Firewall are not set to:

    • Block all incoming connections
    • Allow only essential services

    If you use another security/firewall software on your computer or router, follow this article or contact the manufacturer or check the documentation on how to open TCP ports 123 and 3689 as well as UDP ports 123 and 5353.

    For more information on ports used by Apple products, see Well known TCP and UDP ports used by Apple software products.

     

    Thank you for using Apple Support Communities.

    Regards,

    Sterling

  • TC in SD Level 1 Level 1 (15 points)

    I am having the same problem, I switched to McAfee and my home sharing doesn't seem to be working.  I have iTunes on a W7 machine and can't see it from Apple TV or iPhone when I am on the same router.  I've turned off the McAfee firewall and still can't see my iTunes library from these ios devices.  Before that, I did add the TCP and UDP ports to the firewal without any luck.  From my iPhone and iPad I can see the Apple TV.