1 Reply Latest reply: Mar 25, 2014 6:31 AM by sheila_m.
Colbysmom14 Level 1 (0 points)

I'm not getting the "little red dot" notification when I get a new voicemail.  Can anyone help?!


iPhone 5s, iOS 7.0.4
  • sheila_m. Community Specialists

    Hello Colbysmom14,

     

    Thank you for the details of the voicemail issue you are experiencing.  I recommend following these steps for the issue you described:

     

    Resolution

    Follow these steps to troubleshoot voicemail issues on your iPhone:

    1. Restart your iPhone.
    2. Check for a carrier settings update.
    3. Update your iPhone to the latest version of iOS.
    4. Ensure that your voice mailbox is set up properly. You can verify this by dialing your phone number from your iPhone.
    5. Make sure that you have a good cellular network connection. You can verify this by seeing whether you can make an outgoing call.
    6. Call your iPhone from another phone and attempt to leave yourself a voicemail.
    7. Reset your network settings by tapping Settings > General > Reset > Reset Network Settings.
    8. Contact your carrier and ensure your iPhone is properly configured with the voicemail feature on your plan.

     

    iPhone: Troubleshooting voicemail

    http://support.apple.com/kb/TS4430

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.