dave4mtexas
Level 1 (0 points)

Q: My Macbook Pro is very slow

My macbook is very slow and here is the log from Etrecheck. Please help me

 

Hardware Information:

          MacBook Pro (13-inch, Mid 2012)

          MacBook Pro - model: MacBookPro9,2

          1 2.5 GHz Intel Core i5 CPU: 2 cores

          4 GB RAM

 

Video Information:

          Intel HD Graphics 4000 - VRAM: 1024 MB

 

System Software:

          OS X 10.9.2 (13C64) - Uptime: 0 days 14:15:5

 

Disk Information:

          TOSHIBA MK5065GSXF disk0 : (500.11 GB)

                    EFI (disk0s1) <not mounted>: 209.7 MB

                    Macintosh HD (disk0s2) / [Startup]: 499.25 GB (485.76 GB free)

                    Recovery HD (disk0s3) <not mounted>: 650 MB

 

          MATSHITADVD-R   UJ-8A8 

 

USB Information:

 

 

          Apple Inc. FaceTime HD Camera (Built-in)

 

          Apple Inc. Apple Internal Keyboard / Trackpad

 

          Apple Computer, Inc. IR Receiver

 

          Apple Inc. BRCM20702 Hub

                    Apple Inc. Bluetooth USB Host Controller

 

FireWire Information:

 

Thunderbolt Information:

          Apple Inc. thunderbolt_bus

 

Launch Daemons:

          [System] com.adobe.fpsaud.plist 3rd-Party support link

          [System] com.google.keystone.daemon.plist 3rd-Party support link

          [System] com.macpaw.CleanMyMac2.Agent.plist 3rd-Party support link

 

Launch Agents:

          [System] com.google.keystone.agent.plist 3rd-Party support link

 

User Login Items:

          iTunesHelper

 

Internet Plug-ins:

          Flip4Mac WMV Plugin: Version: 3.2.0.16   - SDK 10.8 3rd-Party support link

          FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link

          QuickTime Plugin: Version: 7.7.3

          Flash Player: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link

          Default Browser: Version: 537 - SDK 10.9

          o1dbrowserplugin: Version: 5.2.4.18058 3rd-Party support link

          googletalkbrowserplugin: Version: 5.2.4.18058 3rd-Party support link

 

Audio Plug-ins:

          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

          AirPlay: Version: 2.0 - SDK 10.9

          AppleAVBAudio: Version: 203.2 - SDK 10.9

          iSightAudio: Version: 7.7.3 - SDK 10.9

 

iTunes Plug-ins:

          Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

 

3rd Party Preference Panes:

          Flash Player  3rd-Party support link

          Flip4Mac WMV  3rd-Party support link

 

Old Applications:

          None

 

Time Machine:

          Time Machine not configured!

 

Top Processes by CPU:

               5%          WindowServer

               1%          EtreCheck

               0%          configd

               0%          SystemUIServer

               0%          coreservicesd

 

Top Processes by Memory:

          123 MB          Safari

          123 MB          softwareupdated

          90 MB          com.apple.IconServicesAgent

          61 MB          WindowServer

          53 MB          com.apple.WebKit.WebContent

 

Virtual Memory Information:

          1.22 GB          Free RAM

          1.46 GB          Active RAM

          684 MB          Inactive RAM

          672 MB          Wired RAM

          1.42 GB          Page-ins

          0 B          Page-outs

MacBook Pro (13-inch Mid 2012)

Posted on Mar 23, 2014 10:12 AM

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dave4mtexas

Q: My Macbook Pro is very slow

  • All replies
  • Helpful answers

  • by John Galt,

    John Galt John Galt Mar 23, 2014 10:36 AM in response to dave4mtexas
    Level 9 (50,389 points)
    Mac OS X
    Mar 23, 2014 10:36 AM in response to dave4mtexas

    Uninstall CleanMyMac.

     

    The fastest way to take an exquisitely designed and painstakingly engineered Mac and make it run like a steaming pile of dung is to install and use so-called "cleaning" or "security" products. Using them to "clean" your Mac of files or operating system components it considers wasted space will result in system corruption that makes merely removing those products insufficient to restore a Mac to its previous state. The only way to do that is to restore your Mac's content from a backup created prior to using it or similarly categorized junk.


  • by dave4mtexas,

    dave4mtexas dave4mtexas Mar 23, 2014 11:00 AM in response to John Galt
    Level 1 (0 points)
    Mar 23, 2014 11:00 AM in response to John Galt

    I uninstalled the next day with the uninstall option came with the cleanmymac software, but i dont understand why it still shows here. Please help me if there is any other option to uninstall it.

  • by John Galt,

    John Galt John Galt Mar 23, 2014 11:06 AM in response to dave4mtexas
    Level 9 (50,389 points)
    Mac OS X
    Mar 23, 2014 11:06 AM in response to dave4mtexas

    CleanMyMac's uninstallation instructions do not work. That is the reason I recommend erasing your Mac completely and rebuilding it from the ground up.

     

    If you have a backup that you created prior to using CleanMyMac, now is the time to use it. If you do not have a backup, create one now, verify that it is a viable backup of your essential software and files, then erase your Mac completely, reinstall OS X and your essential software. When you reinstall your essential software, you must do so from their original sources, not from a backup that may have been corrupted.

  • by Lexiepex,

    Lexiepex Lexiepex Mar 23, 2014 11:28 AM in response to dave4mtexas
    Level 6 (10,536 points)
    Mac OS X
    Mar 23, 2014 11:28 AM in response to dave4mtexas

    Just got your new thread mail.

    enough Ram, enough diskspace.

     

    You probably have uninstalled CleanMyMac, but there is a (at least one) remnant:

    Do this first: in Finder go to

    MacintoshHD  /Library then the LaunchDaemons folder, delete the following entry:

    com.macpaw.....

    If it is not there go to

    MacintoshHD  /System , then /Library, then the  LaunchDaemons folder and delete it there.

     

    Now make screen shots of the Applications folder and the Utilities folder and post them here.

    I do not see as much in your list to give the same advice as John, but we will see...

  • by dave4mtexas,

    dave4mtexas dave4mtexas Mar 23, 2014 3:21 PM in response to Lexiepex
    Level 1 (0 points)
    Mar 23, 2014 3:21 PM in response to Lexiepex

    Ok i did found and deleted the com.macpaw under library folder. Here is the screenshot

     

     

  • by MadMacs0,

    MadMacs0 MadMacs0 Mar 23, 2014 3:23 PM in response to dave4mtexas
    Level 5 (4,801 points)
    Mar 23, 2014 3:23 PM in response to dave4mtexas

    dave4mtexas wrote:

     

    Here is the screenshot

    It didn't make it. You have to use the little camera icon in the reply toolbar to upload those.

  • by dave4mtexas,

    dave4mtexas dave4mtexas Mar 23, 2014 3:26 PM in response to dave4mtexas
    Level 1 (0 points)
    Mar 23, 2014 3:26 PM in response to dave4mtexas

    Sorry here is the screen shot of applications and utilities folder

     

    Screen Shot 2014-03-23 at 5.21.55 PM.png

  • by Lexiepex,

    Lexiepex Lexiepex Mar 24, 2014 12:25 AM in response to dave4mtexas
    Level 6 (10,536 points)
    Mac OS X
    Mar 24, 2014 12:25 AM in response to dave4mtexas

    There is no indication of anything wrong sofar.

     

    I propose to make a SMC reset, a PRAM reset:

    http://support.apple.com/kb/HT3964?viewlocale=en_US&locale=en_US

    http://support.apple.com/kb/ht1379

     

    After the resets (SMC you can do 2 or even 3 times: the firmware can be remarkable resistant):

     

    Start Diskutility, click the name of the disk TOSHIBA MK5065GSXF, then do repair permissions. then do repair disk.

     

    Restart after that and post the results.

     

    Lex

  • by dave4mtexas,

    dave4mtexas dave4mtexas Mar 25, 2014 12:13 PM in response to Lexiepex
    Level 1 (0 points)
    Mar 25, 2014 12:13 PM in response to Lexiepex

    I tried resets SMC 2 times and also a PRAM reset. Diskutility there is no repair permissions or check enabled when i selected the hard drive, but repair disk and check enabled. I still did that and no improvement(still see the spinning wheel and slow performance) after restarting the system. I googled and found out lot of people have problems when they updated their OS to mavericks, even my system started reacting weird after updating the ios. Do you have any idea whether maverick is the culprit, if yes do i have any option of going back to mountain lion or reinstall mavericks.

    I dont feel like i bought this system brand new in Oct 2012.

     

    Thanks

     

    Dave

  • by Kim Santos Hansen,

    Kim Santos Hansen Kim Santos Hansen Jul 5, 2014 11:05 AM in response to dave4mtexas
    Level 1 (5 points)
    Jul 5, 2014 11:05 AM in response to dave4mtexas

    I have the same problem on my 2012 Macbook Pro. I'm running Mountain Lion 10.8.5. Installed with a Samsung 840 SSD and 8 GB Crucial RAM. I also tried my old 5400 rpm HHD - same problem.

  • by John Galt,

    John Galt John Galt Jul 5, 2014 11:14 AM in response to Kim Santos Hansen
    Level 9 (50,389 points)
    Mac OS X
    Jul 5, 2014 11:14 AM in response to Kim Santos Hansen

    Writing an effective Apple Support Communities question

  • by Lexiepex,

    Lexiepex Lexiepex Jul 5, 2014 12:33 PM in response to dave4mtexas
    Level 6 (10,536 points)
    Mac OS X
    Jul 5, 2014 12:33 PM in response to dave4mtexas

    I was travelling a lot, and did not continue in a lot of threads.

    Has the issue been solved.?

    If not: it is unlikely that the mavericks update is the issue.

    In the meantime the OSX can be updated to 10.9.4.

    1. maybe uninstalling Flip4Mac (prefence pane and Internet plugin) helps.

    2. you can delete the two  .....google.keystone....   entries in /Library/LaunchDaemons  and  /Library/LaunchAgents  folders.

    3. It may be a hardware issue. Is the hardware changed / upgraded  since you bought the mac?

    Lex