I think I downloaded a virus after downloading this file I found on the internet from Facebook. Now, I have this "Open Ad" and "Hide Ad" pop-up everywhere I go and the occasional irrelevant ads that pop-up within the website too (Like ads under name on Youtube or the screenshot I took)
Please help!
Hong
MacBook Pro (13-inch Late 2011), OS X Mavericks (10.9.2)
You installed the "DownLite" trojan, perhaps under a different name. Remove it as follows.
Back up all data.
Triple-click anywhere in the line below on this page to select it:
/Library/Application Support/VSearch
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item named "VSearch" selected. Drag the selected item to the Trash. You may be prompted for your administrator login password.
Repeat with each of these lines:
/Library/LaunchAgents/com.vsearch.agent.plist /Library/LaunchDaemons/com.vsearch.daemon.plist /Library/LaunchDaemons/com.vsearch.helper.plist /Library/LaunchDaemons/Jack.plist /Library/PrivilegedHelperTools/Jack /System/Library/Frameworks/VSearch.framework
Some of these items may be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
Restart and empty the Trash. Don't try to empty the Trash until you have restarted.
From the Safari menu bar, select
Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including any that have the word "Spigot" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
This trojan is distributed on illegal websites that traffic in pirated movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect much worse to happen in the future.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.
Thank you so much! This really cleared my problems
Linc you are GENIUS!
Early signs show this solved my issue that I've been chasing for 3 solid days! WELL DONE!!
You're a rockstar! 🙂
Hello!
I tried to do what you proposed, Linc, I removed the data and restarted the mac. And... it seems to have dissapeared (I checked on chrome) but now I cannot open the Safari. Just clicking on the icon a prompted message appear saying "Safari has quit unexpectedly".
I'd appreciate some help!
Here is the error report:
Thanks!!!
Nuria
******************************
Process: Safari [722]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 7.0.3 (9537.75.14)
Build Info: WebBrowser-7537075014000000~3
Code Type: X86-64 (Native)
Parent Process: launchd [182]
Responsible: Safari [722]
User ID: 501
Date/Time: 2014-04-27 22:12:17.285 +0200
OS Version: Mac OS X 10.9.2 (13C64)
Report Version: 11
Anonymous UUID: A50E0B81-2567-1986-9057-253EFF4F5BBB
Crashed Thread: 15
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000001043bb420
External Modification Warnings:
Thread creation by external task.
VM Regions Near 0x1043bb420:
-->
__TEXT 000000010d831000-000000010d832000 [ 4K] r-x/rwx SM=COW /Applications/Safari.app/Contents/MacOS/Safari
Application Specific Information:
Process Model:
Multiple Web Processes
Enabled Extensions:
com.divx.DivXHTML5-KZYJ7HJ34P (2.1 - 2.1.2.145) DivX Plus Web Player HTML5 <video>
com.app34068-DU386F5V4G (222 - 1.222) GoPhoto.it V9.0
Thread 0:: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x0000000110d614ec __CFStringCreateImmutableFunnel3 + 1676
1 com.apple.CoreFoundation 0x0000000110d7a32e CFStringCreateWithSubstring + 462
2 com.apple.Safari.framework 0x000000010db68bdc isTopLevelDomain + 264
3 com.apple.Safari.framework 0x000000010db67c68 -[NSString(SafariSharedExtras) safari_highLevelDomainFromHost] + 472
4 com.apple.Safari.framework 0x000000010db1a202 Safari::CF::URL::highLevelDomain() const + 44
5 com.apple.Safari.framework 0x000000010d9fdafa Safari::IconController::bestFallbackCandidate(Safari::CF::URL const&, CGSize const&) const + 238
6 com.apple.Safari.framework 0x000000010d9fe19a Safari::IconController::bestSiteIconForURLString(Safari::CF::String const&, CGSize const&) const + 232
7 com.apple.Safari.framework 0x000000010d9fe068 Safari::IconController::bestSiteIconDataForURLString(Safari::CF::String const&, CGSize) const + 46
8 com.apple.Safari.framework 0x000000010da5a17b -[ReadingListItem updateSiteIcon] + 75
9 com.apple.Safari.framework 0x000000010da5296a Safari::ReadingListControllerOld::didChangeIconForPageURL(Safari::CF::URL const&) + 98
10 com.apple.Safari.framework 0x000000010d9fe540 Safari::IconController::didChangeIconForPageURL(Safari::WK::IconDatabase const&, Safari::WK::URL const&) + 80
11 com.apple.Safari.framework 0x000000010d9ff1cf Safari::WK::didChangeIconForPageURL(OpaqueWKIconDatabase const*, OpaqueWKURL const*, void const*) + 70
12 com.apple.WebKit2 0x000000010fe26603 WebKit::WebIconDatabase::didChangeIconForPageURL(***::String const&) + 55
13 com.apple.WebCore 0x00000001179198f7 WebCore::ImportedIconDataForPageURLWorkItem::performWork() + 23
14 com.apple.WebCore 0x0000000117916b0e WebCore::performWorkItem(void*) + 14
15 com.apple.JavaScriptCore 0x000000010e399a84 ***::dispatchFunctionsFromMainThread() + 308
16 com.apple.Foundation 0x000000011024013e __NSThreadPerformPerform + 229
17 com.apple.CoreFoundation 0x0000000110ddb731 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
18 com.apple.CoreFoundation 0x0000000110dccea2 __CFRunLoopDoSources0 + 242
19 com.apple.CoreFoundation 0x0000000110dcc62f __CFRunLoopRun + 831
20 com.apple.CoreFoundation 0x0000000110dcc0b5 CFRunLoopRunSpecific + 309
21 com.apple.HIToolbox 0x000000011385aa0d RunCurrentEventLoopInMode + 226
22 com.apple.HIToolbox 0x000000011385a7b7 ReceiveNextEventCommon + 479
23 com.apple.HIToolbox 0x000000011385a5bc _BlockUntilNextEventMatchingListInModeWithFilter + 65
24 com.apple.AppKit 0x0000000111ca23de _DPSNextEvent + 1434
25 com.apple.AppKit 0x0000000111ca1a2b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
26 com.apple.Safari.framework 0x000000010d896d00 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 161
27 com.apple.AppKit 0x0000000112000e2e -[NSApplication _realDoModalLoop:peek:] + 642
28 com.apple.AppKit 0x0000000111fff54e -[NSApplication runModalForWindow:] + 117
29 com.apple.AppKit 0x0000000111fff0fd -[NSAlert runModal] + 145
30 com.apple.AppKit 0x0000000111ca72a9 __55-[NSPersistentUIRestorer promptToIgnorePersistentState]_block_invoke + 1054
31 com.apple.AppKit 0x0000000111ca6e4e -[NSApplication _suppressFinishLaunchingFromEventHandlersWhilePerformingBlock:] + 28
32 com.apple.AppKit 0x0000000111ca6def -[NSPersistentUIRestorer promptToIgnorePersistentState] + 213
33 com.apple.AppKit 0x0000000111ca6d13 -[NSPersistentUIManager promptToIgnorePersistentState] + 28
34 com.apple.AppKit 0x0000000111ca6b34 -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 252
35 com.apple.AppKit 0x0000000111ca6909 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 557
36 com.apple.AppKit 0x0000000111ca636b -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 242
37 com.apple.Foundation 0x00000001101fdf0a -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 294
38 com.apple.Foundation 0x00000001101fdd7d _NSAppleEventManagerGenericHandler + 106
39 com.apple.AE 0x0000000114cc1e1f aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 381
40 com.apple.AE 0x0000000114cc1c32 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31
41 com.apple.AE 0x0000000114cc1b36 aeProcessAppleEvent + 315
42 com.apple.HIToolbox 0x0000000113867161 AEProcessAppleEvent + 56
43 com.apple.AppKit 0x0000000111ca2246 _DPSNextEvent + 1026
44 com.apple.AppKit 0x0000000111ca1a2b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
45 com.apple.Safari.framework 0x000000010d896d00 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 161
46 com.apple.AppKit 0x0000000111c95b2c -[NSApplication run] + 553
47 com.apple.AppKit 0x0000000111c80913 NSApplicationMain + 940
48 com.apple.Safari.framework 0x000000010da68c8d SafariMain + 267
49 libdyld.dylib 0x00000001143105fd start + 1
Thread 1:
0 libsystem_kernel.dylib 0x00000001144a9e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00000001145b6f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00000001145b9fb9 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00000001144aa662 kevent64 + 10
1 libdispatch.dylib 0x00000001142d943d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00000001142d9152 _dispatch_mgr_thread + 52
Thread 3:
0 libsystem_kernel.dylib 0x00000001144a9e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00000001145b6f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00000001145b9fb9 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00000001144a9e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00000001145b6f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00000001145b9fb9 start_wqthread + 13
Thread 5:: WebCore: IconDatabase
0 libsystem_kernel.dylib 0x00000001144a9716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00000001145b7c3b _pthread_cond_wait + 727
2 com.apple.WebCore 0x00000001178f94cb WebCore::IconDatabase::syncThreadMainLoop() + 507
3 com.apple.WebCore 0x00000001178f605f WebCore::IconDatabase::iconDatabaseSyncThread() + 303
4 com.apple.JavaScriptCore 0x000000010e32153f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00000001145b5899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00000001145b572a _pthread_start + 137
7 libsystem_pthread.dylib 0x00000001145b9fc9 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x00000001144a9e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00000001145b6f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00000001145b9fb9 start_wqthread + 13
Thread 7:
0 libsystem_kernel.dylib 0x00000001144a9e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00000001145b6f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00000001145b9fb9 start_wqthread + 13
Thread 8:: com.apple.CoreAnimation.render-server
0 libsystem_kernel.dylib 0x00000001144a5a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00000001144a4d18 mach_msg + 64
2 com.apple.QuartzCore 0x000000010f426377 CA::Render::Server::server_thread(void*) + 195
3 com.apple.QuartzCore 0x000000010f4262ad thread_fun + 25
4 libsystem_pthread.dylib 0x00000001145b5899 _pthread_body + 138
5 libsystem_pthread.dylib 0x00000001145b572a _pthread_start + 137
6 libsystem_pthread.dylib 0x00000001145b9fc9 thread_start + 13
Thread 9:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00000001144a5a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00000001144a4d18 mach_msg + 64
2 com.apple.CoreFoundation 0x0000000110dcd155 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x0000000110dcc779 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x0000000110dcc0b5 CFRunLoopRunSpecific + 309
5 com.apple.Foundation 0x0000000110243967 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
6 com.apple.Foundation 0x000000011024376b __NSThread__main__ + 1318
7 libsystem_pthread.dylib 0x00000001145b5899 _pthread_body + 138
8 libsystem_pthread.dylib 0x00000001145b572a _pthread_start + 137
9 libsystem_pthread.dylib 0x00000001145b9fc9 thread_start + 13
Thread 10:: JavaScriptCore::BlockFree
0 libsystem_kernel.dylib 0x00000001144a9716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00000001145b7c3b _pthread_cond_wait + 727
2 com.apple.JavaScriptCore 0x000000010e32c6f6 ***::ThreadCondition::timedWait(***::Mutex&, double) + 118
3 com.apple.JavaScriptCore 0x000000010e32c215 JSC::BlockAllocator::blockFreeingThreadMain() + 117
4 com.apple.JavaScriptCore 0x000000010e32153f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00000001145b5899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00000001145b572a _pthread_start + 137
7 libsystem_pthread.dylib 0x00000001145b9fc9 thread_start + 13
Thread 11:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00000001144a9716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00000001145b7c3b _pthread_cond_wait + 727
2 com.apple.JavaScriptCore 0x000000010e32cd17 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x000000010e32cba8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x000000010e32153f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00000001145b5899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00000001145b572a _pthread_start + 137
7 libsystem_pthread.dylib 0x00000001145b9fc9 thread_start + 13
Thread 12:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00000001144a9716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00000001145b7c3b _pthread_cond_wait + 727
2 com.apple.JavaScriptCore 0x000000010e32cd17 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x000000010e32cba8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x000000010e32153f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00000001145b5899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00000001145b572a _pthread_start + 137
7 libsystem_pthread.dylib 0x00000001145b9fc9 thread_start + 13
Thread 13:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00000001144a9716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00000001145b7c3b _pthread_cond_wait + 727
2 com.apple.JavaScriptCore 0x000000010e32cd17 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x000000010e32cba8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x000000010e32153f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00000001145b5899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00000001145b572a _pthread_start + 137
7 libsystem_pthread.dylib 0x00000001145b9fc9 thread_start + 13
Thread 14:: com.apple.appkit-heartbeat
0 libsystem_kernel.dylib 0x00000001144a9a3a __semwait_signal + 10
1 libsystem_c.dylib 0x00000001143fadc0 nanosleep + 200
2 libsystem_c.dylib 0x00000001143facb2 usleep + 54
3 com.apple.AppKit 0x0000000111f0621d -[NSUIHeartBeat _heartBeatThread:] + 2132
4 com.apple.Foundation 0x000000011024376b __NSThread__main__ + 1318
5 libsystem_pthread.dylib 0x00000001145b5899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00000001145b572a _pthread_start + 137
7 libsystem_pthread.dylib 0x00000001145b9fc9 thread_start + 13
Thread 15 Crashed:
0 ??? 0x000000010fbcf598 0 + 4559009176
Thread 15 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000054 rcx: 0x000000010e272000 rdx: 0x0000000000000054
rdi: 0x0000000000000000 rsi: 0x000000010e1b6000 rbp: 0x000000010e273ff0 rsp: 0x000000010e273f70
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
r12: 0x00000001043bb420 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x000000010e1b6000
rip: 0x000000010fbcf598 rfl: 0x0000000000010202 cr2: 0x00000001043bb420
Logical CPU: 2
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0x10d831000 - 0x10d831ffd com.apple.Safari (7.0.3 - 9537.75.14) <170ED2F7-108B-326D-96B6-D54CCA40AA85> /Applications/Safari.app/Contents/MacOS/Safari
0x10d83a000 - 0x10dd40ffb com.apple.Safari.framework (9537 - 9537.75.14) <4803DE3D-4606-3B70-A537-6D12F172665A> /System/Library/StagedFrameworks/Safari/Safari.framework/Versions/A/Safari
0x10e12d000 - 0x10e12eff7 libSystem.B.dylib (1197.1.1) <5292BF21-9406-32D5-8BB3-7DD02C672FA0> /usr/lib/libSystem.B.dylib
0x10e136000 - 0x10e154ff7 com.apple.Accounts (113 - 113) <FEB37642-C973-3CD2-B279-142492266A16> /System/Library/Frameworks/Accounts.framework/Versions/A/Accounts
0x10e179000 - 0x10e17afff libquit.dylib (161.2) <54B83D99-F84C-35E1-87D5-FCCB2F200FBD> /usr/lib/libquit.dylib
0x10e186000 - 0x10e1a3ff7 com.apple.framework.Apple80211 (9.3.1 - 931.58) <D5B2DD15-3DCC-31F6-9320-3A20A887C5D5> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x10e1b3000 - 0x10e1b3fff com.apple.Carbon (154 - 157) <EFC1A1C0-CB07-395A-B038-CFA2E71D3E69> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x10e1b7000 - 0x10e1b7fff com.apple.Cocoa (6.8 - 20) <E90E99D7-A425-3301-A025-D9E0CD11918E> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x10e1bd000 - 0x10e21bff7 com.apple.corelocation (1486.17 - 1486.24) <9FBB29F0-E000-3190-A96C-9EAA5CCCA2A0> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation
0x10e25a000 - 0x10e264ff7 com.apple.CrashReporterSupport (10.9 - 538) <DD7669BA-78A6-3BEA-8410-17F556ACAA18> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x10e278000 - 0x10e2e2ff7 com.apple.framework.IOKit (2.0.1 - 907.90.2) <A779DE46-BB7E-36FD-9348-694F9B09718F> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x10e318000 - 0x10e68fff6 com.apple.JavaScriptCore (9537 - 9537.75.12) <8018AEEE-9FAB-34DE-AF60-97B2F221747A> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/Versions/A/Jav aScriptCore
0x10e78e000 - 0x10e946ff3 libicucore.A.dylib (511.31) <167DDD0A-A935-31AF-B5B9-940268EC3A3C> /usr/lib/libicucore.A.dylib
0x10e9f2000 - 0x10eadcfff libsqlite3.dylib (158) <00269BF9-43BE-39E0-9C85-24585B9923C8> /usr/lib/libsqlite3.dylib
0x10eaf7000 - 0x10eb28ff7 libtidy.A.dylib (15.12) <BF757E3C-733A-3B6B-809A-A3949D46466E> /usr/lib/libtidy.A.dylib
0x10eb3a000 - 0x10eb47ff7 libxar.1.dylib (202) <5572AA71-E98D-3FE1-9402-BB4A84E0E71E> /usr/lib/libxar.1.dylib
0x10eb55000 - 0x10eb63fff com.apple.opengl (9.6.0 - 9.6.0) <709F4A02-73A0-303C-86B5-85C596C8B707> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x10eb6b000 - 0x10ebacfff com.apple.PerformanceAnalysis (1.47 - 47) <B5B491F2-EF86-3382-B23B-EA78AC40AF25> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
0x10f3ff000 - 0x10f59bff3 com.apple.QuartzCore (1.8 - 332.3) <80F1068F-4A34-34FB-9E05-A2DC0700D2F2> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x10f673000 - 0x10f8ccff9 com.apple.security (7.0 - 55471.14) <3F7100A0-FE46-333D-9A4B-396580F1B4FE> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x10fa16000 - 0x10fa89fff com.apple.securityfoundation (6.0 - 55122.1) <1939DE0B-BC38-3E50-8A8C-3471C8AC4CD6> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x10facd000 - 0x10fafbff7 com.apple.securityinterface (9.0 - 55047) <0346D8A9-2CAA-38F3-A741-5FBA5E9F1E7C> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x10fb30000 - 0x10fb93ff7 com.apple.SystemConfiguration (1.13 - 1.13) <63B985ED-E7E4-3095-8D12-63C9F1DB0F3D> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x10fbd4000 - 0x10fd0affc com.apple.WebKit (9537 - 9537.75.14) <CBAF76C6-E6F7-390A-A21D-CBCAF4A6896A> /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/WebKit
0x10fe04000 - 0x10fff5ff3 com.apple.WebKit2 (9537 - 9537.75.14) <B3511A1C-A7E7-3F81-9EDB-2602C4EFAF19> /System/Library/StagedFrameworks/Safari/WebKit2.framework/Versions/A/WebKit2
0x1101dd000 - 0x1104dbfff com.apple.Foundation (6.9 - 1056.13) <2EE9AB07-3EA0-37D3-B407-4A520F2CB497> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x11071d000 - 0x1108caf27 libobjc.A.dylib (551.1) <AD7FD984-271E-30F4-A361-6B20319EC73B> /usr/lib/libobjc.A.dylib
0x1108f1000 - 0x110943fff libc++.1.dylib (120) <4F68DFC5-2077-39A8-A449-CAC5FDEE7BDE> /usr/lib/libc++.1.dylib
0x1109a5000 - 0x110a67ff5 com.apple.CoreText (352.0 - 367.19) <24848DF1-67EC-3D41-9548-1F14C6DFBBF9> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x110ad8000 - 0x110ad9ff7 libDiagnosticMessagesClient.dylib (100) <4CDB0F7B-C0AF-3424-BC39-495696F0DB1E> /usr/lib/libDiagnosticMessagesClient.dylib
0x110ade000 - 0x110c4eff8 com.apple.CFNetwork (673.2.1 - 673.2.1) <AE407146-CCF2-33DD-AAEA-6887FD6F45BA> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x110d59000 - 0x110d59fff com.apple.ApplicationServices (48 - 48) <3E3F01A8-314D-378F-835E-9CC4F8820031> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x110d5c000 - 0x110f41fff com.apple.CoreFoundation (6.9 - 855.14) <617B8A7B-FAB2-3271-A09B-C542E351C532> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x1110b9000 - 0x1111bfff7 com.apple.ImageIO.framework (3.3.0 - 1042) <6101F33E-CACC-3070-960A-9A2EA4BC5F44> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
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0x1163b4000 - 0x116419ff5 com.apple.Heimdal (4.0 - 2.0) <523EC6C4-BD9B-3840-9376-E617BA627F59> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x11644c000 - 0x11644dfff com.apple.TrustEvaluationAgent (2.0 - 25) <334A82F4-4AE4-3719-A511-86D0B0723E2B> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x116457000 - 0x11645bff7 libheimdal-asn1.dylib (323.15) <B8BF2B7D-E913-3544-AA6D-CAC119F81C7C> /usr/lib/libheimdal-asn1.dylib
0x116468000 - 0x116474ff7 com.apple.OpenDirectory (10.9 - 173.90.1) <E5EF8E1A-7214-36D0-AF0D-8D030DF6C2FC> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x11648d000 - 0x116496ffb com.apple.CommonAuth (4.0 - 2.0) <70FDDA03-7B44-37EC-B78E-3EC3C8505C76> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x1164a3000 - 0x1164defff com.apple.bom (14.0 - 193.1) <EF24A562-6D3C-379E-8B9B-FAE0E4A0EF7C> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x1164f7000 - 0x11651cff7 com.apple.CoreVideo (1.8 - 117.2) <4674339E-26D0-35FA-9958-422832B39B12> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x11653d000 - 0x11680dffc com.apple.CoreImage (9.2.7) <BF88A02E-994E-3970-AC62-04248CA8DC46> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
0x116907000 - 0x11695afff com.apple.ScalableUserInterface (1.0 - 1) <CF745298-7373-38D2-B3B1-727D5A569E48> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
0x116983000 - 0x1169c2fff libGLU.dylib (9.6) <EE4907CA-219C-34BD-A84E-B85695F64C05> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x1169d3000 - 0x1169dbffc libGFXShared.dylib (9.6) <E276D384-3616-3511-B5F2-92621D6372D6> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x1169e8000 - 0x1169f3fff libGL.dylib (9.6) <A2EF4E15-EA08-396D-A1D4-29E1CED6876A> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x116a0e000 - 0x116a4cff7 libGLImage.dylib (9.6) <DCF2E131-A65E-33B2-B32D-28FF01605AB1> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x116a5b000 - 0x116a5dfff libCVMSPluginSupport.dylib (9.6) <FFDA2811-060E-3591-A280-4A726AA82436> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
0x116a62000 - 0x116a65fff libCoreVMClient.dylib (58.1) <EBC36C69-C896-3C3D-8589-3E9023E7E56F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x116a71000 - 0x116ea4ffb com.apple.vision.FaceCore (3.0.0 - 3.0.0) <F42BFC9C-0B16-35EF-9A07-91B7FDAB7FC5> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
0x1170bf000 - 0x11710dfff com.apple.opencl (2.3.59 - 2.3.59) <8C2ACCC6-B0BA-3FE7-98A1-5C67284DEA4E> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x11712c000 - 0x117138ff3 com.apple.AppleFSCompression (56 - 1.0) <5652B0D0-EB08-381F-B23A-6DCF96991FB5> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
0x117144000 - 0x11715dff7 com.apple.Ubiquity (1.3 - 289) <C7F1B734-CE81-334D-BE41-8B20D95A1F9B> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
0x117171000 - 0x1171a1fff com.apple.IconServices (25 - 25.17) <4751127E-FBD5-3ED5-8510-08D4E4166EFE> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconService s
0x1171cd000 - 0x1171f2ff7 com.apple.ChunkingLibrary (2.0 - 155.1) <B845DC7A-D1EA-31E2-967C-D1FE0C628036> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
0x1171fe000 - 0x11727efff com.apple.CoreSymbolication (3.0 - 141) <DC9F84AA-9BD0-322B-83C3-FDC1FA771F37> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x11729d000 - 0x1172f5ff7 com.apple.Symbolication (1.4 - 129) <6D47983E-9B8E-38A0-9503-099601CF118E> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x11733c000 - 0x11736bfff com.apple.DebugSymbols (106 - 106) <E1BDED08-523A-36F4-B2DA-9D5C712F0AC7> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
0x117386000 - 0x1173e5fff com.apple.framework.CoreWLAN (4.3.2 - 432.47) <AE6FAE44-918C-301C-A0AA-C65CAB6B5668> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x117429000 - 0x117453ff7 libpcap.A.dylib (42) <91D3FF51-D6FE-3C05-98C9-1182E0EC3D58> /usr/lib/libpcap.A.dylib
0x117467000 - 0x1174cdfff com.apple.framework.CoreWiFi (2.0 - 200.21.1) <5491896D-78C5-30B6-96E9-D8DDECF3BE73> /System/Library/Frameworks/CoreWiFi.framework/Versions/A/CoreWiFi
0x11752d000 - 0x117531fff com.apple.CommonPanels (1.2.6 - 96) <6B434AFD-50F8-37C7-9A56-162C17E375B3> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x11753e000 - 0x117541fff com.apple.help (1.3.3 - 46) <AE763646-D07A-3F9A-ACD4-F5CBD734EE36> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x117548000 - 0x11755afff com.apple.ImageCapture (9.0 - 9.0) <BE0B65DA-3031-359B-8BBA-B9803D4ADBF4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x117578000 - 0x117590ff7 com.apple.openscripting (1.4 - 157) <B3B037D7-1019-31E6-9D17-08E699AF3701> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x1175a8000 - 0x1175a9ff7 com.apple.print.framework.Print (9.0 - 260) <EE00FAE1-DA03-3EC2-8571-562518C46994> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x1175b0000 - 0x1175b2ff7 com.apple.securityhi (9.0 - 55005) <38784C88-AA07-350E-97A3-FCC24C97FC82> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x1175bb000 - 0x117779fff com.apple.GeoServices (1.0 - 702.15.12) <5A4D463F-689F-3822-BF26-A19D51503019> /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/GeoServices
0x1178d2000 - 0x1178dcff7 com.apple.ProtocolBuffer (1 - 182.1.3) <82E68598-A8AA-3AF1-843E-2A64F19472D4> /System/Library/PrivateFrameworks/ProtocolBuffer.framework/Versions/A/ProtocolB uffer
0x1178f0000 - 0x118742ffb com.apple.WebCore (9537 - 9537.75.14) <99715507-9651-3DCE-831B-BF815FB3DE44> /System/Library/StagedFrameworks/Safari/WebCore.framework/Versions/A/WebCore
0x11ac65000 - 0x11ac91fff com.apple.CoreServicesInternal (184.9 - 184.9) <4DEA54F9-81D6-3EDB-AA3C-1F9C497B3379> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/CoreServicesIn ternal
0x11ad03000 - 0x11ad10ff4 com.apple.Librarian (1.2 - 1) <F1A2744D-8536-32C7-8218-9972C6300DAE> /System/Library/PrivateFrameworks/Librarian.framework/Librarian
0x11ad2c000 - 0x11ad34ff3 libCGCMS.A.dylib (599.20.11) <BB1E8D63-9FA1-3588-AC5D-1980576ED62C> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGCMS .A.dylib
0x11bbef000 - 0x11be80fff com.apple.RawCamera.bundle (5.04 - 736) <0C8A3629-BEAC-34A7-A3A3-B9AF4B3AB4B4> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x11c6bc000 - 0x11c6e4ffb libRIP.A.dylib (599.20.11) <D79461A6-2E24-3531-ADA2-EAC972384A7D> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A .dylib
0x11c6f4000 - 0x11c6f7ffa libCGXType.A.dylib (599.20.11) <C0B41DDE-0988-3652-B03B-9E5EB0DABAEB> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXTy pe.A.dylib
0x7fff62bed000 - 0x7fff62c20817 dyld (239.4) <2B17750C-ED1B-3060-B64E-21897D08B28B> /usr/lib/dyld
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 2
thread_create: 1
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 665
thread_create: 17
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=161.7M resident=121.6M(75%) swapped_out_or_unallocated=40.1M(25%)
Writable regions: Total=1.1G written=15.6M(1%) resident=35.5M(3%) swapped_out=0K(0%) unallocated=1.1G(97%)
REGION TYPE VIRTUAL
=========== =======
CG backing stores 452K
CG image 12K
CG raster data 12K
CG shared images 180K
Foundation 4K
Image IO 16K
JS JIT generated code 8K
JS JIT generated code (reserved) 1.0G reserved VM address space (unallocated)
JS VM register file (reserved) 4096K reserved VM address space (unallocated)
JS garbage collector 256K
Kernel Alloc Once 8K
MALLOC 58.4M
MALLOC (admin) 32K
Memory Tag 242 12K
Memory Tag 251 32K
SQLite page cache 2048K
STACK GUARD 56.1M
Stack 14.7M
VM_ALLOCATE 16.4M
WebKit Malloc 3376K
__DATA 23.5M
__IMAGE 528K
__LINKEDIT 41.9M
__TEXT 119.9M
__UNICODE 544K
mapped file 50.2M
shared memory 4K
=========== =======
TOTAL 1.4G
TOTAL, minus reserved VM space 388.5M
Your crash log shows that you also have the GoPhoto.it adware installed. I would be willing to bet you have other adware as well. See my Adware Removal Guide for help finding and removing all of it.
(Fair disclosure: The Safe Mac is my site, and contains a Donate button, so I may receive compensation for providing links to The Safe Mac. Donations are not required.)
Thanks Thomas,
I tried to remove the Genieo again by deleting the following files:
/Library/LaunchAgents/com.genieoinnovation.macextension.plist
/Library/LaunchDaemons/com.genieoinnovation.macextension.client.plist
/Library/PrivilegedHelperTools/com.genieoinnovation.macextension.client
It worked so far!
Thanks,
Nuria
Works like a charm! The popup ads do not show up anymore. Thanks Linc.
Thanks Linc., really appreciate the help.
I'm having this same problem but there isn't anything about V Search on my computer. Is there another option as to what I could do? I deleted all of my extensions and downloaded one to block pop ups. It blocks the ad but I know it's still on my computer because when I go to other pages, certain words are green and when I hover them, an ad drops down. Here's an example of what I mean:
If you know of anything that will help me, I would greatly appreciate it.
See my Adware Removal Guide for help finding and removing that.
(Fair disclosure: The Safe Mac is my site, and contains a Donate button, so I may receive compensation for providing links to The Safe Mac. Donations are not required.)
This worked. Thanks for the help Linc Davis
Linc Davis you are Genuis.
I had same issue as Hong had the AD POP ups in SAFARI, FIREFOX, etc... Was having nightmares for days on how to uninstall it.
Your steps worked like a Charm... Cheers...
How I do remove the open ad thing I have on the lower left corner?
