13 Replies Latest reply: May 17, 2014 5:09 PM by Sowrabh Apple
hongfromon Level 1 Level 1 (0 points)

I think I downloaded a virus after downloading this file I found on the internet from Facebook. Now, I have this "Open Ad" and "Hide Ad" pop-up everywhere I go and the occasional irrelevant ads that pop-up within the website too (Like ads under name on Youtube or the screenshot I took)

 

Please help!

Hong

Screen Shot 2014-03-23 at 4.21.25 PM.png

Screen Shot 2014-03-23 at 4.21.43 PM.png


MacBook Pro (13-inch Late 2011), OS X Mavericks (10.9.2)
  • Linc Davis Level 10 Level 10 (150,270 points)

    You installed the "DownLite" trojan, perhaps under a different name. Remove it as follows.

    Back up all data.

    Triple-click anywhere in the line below on this page to select it:

    /Library/Application Support/VSearch

    Right-click or control-click the line and select

    Services Reveal in Finder (or just Reveal)

    from the contextual menu.* A folder should open with an item named "VSearch" selected. Drag the selected item to the Trash. You may be prompted for your administrator login password.

    Repeat with each of these lines:

    /Library/LaunchAgents/com.vsearch.agent.plist
    /Library/LaunchDaemons/com.vsearch.daemon.plist
    /Library/LaunchDaemons/com.vsearch.helper.plist
    /Library/LaunchDaemons/Jack.plist
    /Library/PrivilegedHelperTools/Jack
    /System/Library/Frameworks/VSearch.framework

     

    Some of these items may be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.

    Restart and empty the Trash. Don't try to empty the Trash until you have restarted.

    From the Safari menu bar, select

     

    Safari Preferences... Extensions

    Uninstall any extensions you don't know you need, including any that have the word "Spigot" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.

    This trojan is distributed on illegal websites that traffic in pirated movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect much worse to happen in the future.

    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select

    Go Go to Folder...

    from the menu bar and paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.

  • hongfromon Level 1 Level 1 (0 points)

    Thank you so much! This really cleared my problems

  • jj22e Level 1 Level 1 (0 points)

    Linc you are GENIUS! 

     

    Early signs show this solved my issue that I've been chasing for 3 solid days!  WELL DONE!!

     

    You're a rockstar!

  • Nuria M. Level 1 Level 1 (0 points)

    Hello!

     

    I tried to do what you proposed, Linc, I removed the data and restarted the mac. And... it seems to have dissapeared (I checked on chrome) but now I cannot open the Safari.  Just clicking on the icon a prompted message appear saying  "Safari has quit unexpectedly".

     

    I'd appreciate some help!

     

    Here is the error report:

     

    Thanks!!!

     

    Nuria

     

    ******************************

    Process:         Safari [722]

    Path:            /Applications/Safari.app/Contents/MacOS/Safari

    Identifier:      com.apple.Safari

    Version:         7.0.3 (9537.75.14)

    Build Info:      WebBrowser-7537075014000000~3

    Code Type:       X86-64 (Native)

    Parent Process:  launchd [182]

    Responsible:     Safari [722]

    User ID:         501

     

     

    Date/Time:       2014-04-27 22:12:17.285 +0200

    OS Version:      Mac OS X 10.9.2 (13C64)

    Report Version:  11

    Anonymous UUID:  A50E0B81-2567-1986-9057-253EFF4F5BBB

     

     

     

     

    Crashed Thread:  15

     

     

    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

    Exception Codes: KERN_INVALID_ADDRESS at 0x00000001043bb420

     

     

    External Modification Warnings:

    Thread creation by external task.

     

     

    VM Regions Near 0x1043bb420:

    -->

        __TEXT                 000000010d831000-000000010d832000 [    4K] r-x/rwx SM=COW  /Applications/Safari.app/Contents/MacOS/Safari

     

     

    Application Specific Information:

    Process Model:

    Multiple Web Processes

     

    Enabled Extensions:

    com.divx.DivXHTML5-KZYJ7HJ34P (2.1 - 2.1.2.145) DivX Plus Web Player HTML5 <video>

    com.app34068-DU386F5V4G (222 - 1.222) GoPhoto.it V9.0

     

     

     

    Thread 0:: Dispatch queue: com.apple.main-thread

    0   com.apple.CoreFoundation                0x0000000110d614ec __CFStringCreateImmutableFunnel3 + 1676

    1   com.apple.CoreFoundation                0x0000000110d7a32e CFStringCreateWithSubstring + 462

    2   com.apple.Safari.framework              0x000000010db68bdc isTopLevelDomain + 264

    3   com.apple.Safari.framework              0x000000010db67c68 -[NSString(SafariSharedExtras) safari_highLevelDomainFromHost] + 472

    4   com.apple.Safari.framework              0x000000010db1a202 Safari::CF::URL::highLevelDomain() const + 44

    5   com.apple.Safari.framework              0x000000010d9fdafa Safari::IconController::bestFallbackCandidate(Safari::CF::URL const&, CGSize const&) const + 238

    6   com.apple.Safari.framework              0x000000010d9fe19a Safari::IconController::bestSiteIconForURLString(Safari::CF::String const&, CGSize const&) const + 232

    7   com.apple.Safari.framework              0x000000010d9fe068 Safari::IconController::bestSiteIconDataForURLString(Safari::CF::String const&, CGSize) const + 46

    8   com.apple.Safari.framework              0x000000010da5a17b -[ReadingListItem updateSiteIcon] + 75

    9   com.apple.Safari.framework              0x000000010da5296a Safari::ReadingListControllerOld::didChangeIconForPageURL(Safari::CF::URL const&) + 98

    10  com.apple.Safari.framework              0x000000010d9fe540 Safari::IconController::didChangeIconForPageURL(Safari::WK::IconDatabase const&, Safari::WK::URL const&) + 80

    11  com.apple.Safari.framework              0x000000010d9ff1cf Safari::WK::didChangeIconForPageURL(OpaqueWKIconDatabase const*, OpaqueWKURL const*, void const*) + 70

    12  com.apple.WebKit2                       0x000000010fe26603 WebKit::WebIconDatabase::didChangeIconForPageURL(***::String const&) + 55

    13  com.apple.WebCore                       0x00000001179198f7 WebCore::ImportedIconDataForPageURLWorkItem::performWork() + 23

    14  com.apple.WebCore                       0x0000000117916b0e WebCore::performWorkItem(void*) + 14

    15  com.apple.JavaScriptCore                0x000000010e399a84 ***::dispatchFunctionsFromMainThread() + 308

    16  com.apple.Foundation                    0x000000011024013e __NSThreadPerformPerform + 229

    17  com.apple.CoreFoundation                0x0000000110ddb731 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17

    18  com.apple.CoreFoundation                0x0000000110dccea2 __CFRunLoopDoSources0 + 242

    19  com.apple.CoreFoundation                0x0000000110dcc62f __CFRunLoopRun + 831

    20  com.apple.CoreFoundation                0x0000000110dcc0b5 CFRunLoopRunSpecific + 309

    21  com.apple.HIToolbox                     0x000000011385aa0d RunCurrentEventLoopInMode + 226

    22  com.apple.HIToolbox                     0x000000011385a7b7 ReceiveNextEventCommon + 479

    23  com.apple.HIToolbox                     0x000000011385a5bc _BlockUntilNextEventMatchingListInModeWithFilter + 65

    24  com.apple.AppKit                        0x0000000111ca23de _DPSNextEvent + 1434

    25  com.apple.AppKit                        0x0000000111ca1a2b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122

    26  com.apple.Safari.framework              0x000000010d896d00 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 161

    27  com.apple.AppKit                        0x0000000112000e2e -[NSApplication _realDoModalLoop:peek:] + 642

    28  com.apple.AppKit                        0x0000000111fff54e -[NSApplication runModalForWindow:] + 117

    29  com.apple.AppKit                        0x0000000111fff0fd -[NSAlert runModal] + 145

    30  com.apple.AppKit                        0x0000000111ca72a9 __55-[NSPersistentUIRestorer promptToIgnorePersistentState]_block_invoke + 1054

    31  com.apple.AppKit                        0x0000000111ca6e4e -[NSApplication _suppressFinishLaunchingFromEventHandlersWhilePerformingBlock:] + 28

    32  com.apple.AppKit                        0x0000000111ca6def -[NSPersistentUIRestorer promptToIgnorePersistentState] + 213

    33  com.apple.AppKit                        0x0000000111ca6d13 -[NSPersistentUIManager promptToIgnorePersistentState] + 28

    34  com.apple.AppKit                        0x0000000111ca6b34 -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 252

    35  com.apple.AppKit                        0x0000000111ca6909 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 557

    36  com.apple.AppKit                        0x0000000111ca636b -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 242

    37  com.apple.Foundation                    0x00000001101fdf0a -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 294

    38  com.apple.Foundation                    0x00000001101fdd7d _NSAppleEventManagerGenericHandler + 106

    39  com.apple.AE                            0x0000000114cc1e1f aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 381

    40  com.apple.AE                            0x0000000114cc1c32 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31

    41  com.apple.AE                            0x0000000114cc1b36 aeProcessAppleEvent + 315

    42  com.apple.HIToolbox                     0x0000000113867161 AEProcessAppleEvent + 56

    43  com.apple.AppKit                        0x0000000111ca2246 _DPSNextEvent + 1026

    44  com.apple.AppKit                        0x0000000111ca1a2b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122

    45  com.apple.Safari.framework              0x000000010d896d00 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 161

    46  com.apple.AppKit                        0x0000000111c95b2c -[NSApplication run] + 553

    47  com.apple.AppKit                        0x0000000111c80913 NSApplicationMain + 940

    48  com.apple.Safari.framework              0x000000010da68c8d SafariMain + 267

    49  libdyld.dylib                           0x00000001143105fd start + 1

     

     

    Thread 1:

    0   libsystem_kernel.dylib                  0x00000001144a9e6a __workq_kernreturn + 10

    1   libsystem_pthread.dylib                 0x00000001145b6f08 _pthread_wqthread + 330

    2   libsystem_pthread.dylib                 0x00000001145b9fb9 start_wqthread + 13

     

     

    Thread 2:: Dispatch queue: com.apple.libdispatch-manager

    0   libsystem_kernel.dylib                  0x00000001144aa662 kevent64 + 10

    1   libdispatch.dylib                       0x00000001142d943d _dispatch_mgr_invoke + 239

    2   libdispatch.dylib                       0x00000001142d9152 _dispatch_mgr_thread + 52

     

     

    Thread 3:

    0   libsystem_kernel.dylib                  0x00000001144a9e6a __workq_kernreturn + 10

    1   libsystem_pthread.dylib                 0x00000001145b6f08 _pthread_wqthread + 330

    2   libsystem_pthread.dylib                 0x00000001145b9fb9 start_wqthread + 13

     

     

    Thread 4:

    0   libsystem_kernel.dylib                  0x00000001144a9e6a __workq_kernreturn + 10

    1   libsystem_pthread.dylib                 0x00000001145b6f08 _pthread_wqthread + 330

    2   libsystem_pthread.dylib                 0x00000001145b9fb9 start_wqthread + 13

     

     

    Thread 5:: WebCore: IconDatabase

    0   libsystem_kernel.dylib                  0x00000001144a9716 __psynch_cvwait + 10

    1   libsystem_pthread.dylib                 0x00000001145b7c3b _pthread_cond_wait + 727

    2   com.apple.WebCore                       0x00000001178f94cb WebCore::IconDatabase::syncThreadMainLoop() + 507

    3   com.apple.WebCore                       0x00000001178f605f WebCore::IconDatabase::iconDatabaseSyncThread() + 303

    4   com.apple.JavaScriptCore                0x000000010e32153f ***::wtfThreadEntryPoint(void*) + 15

    5   libsystem_pthread.dylib                 0x00000001145b5899 _pthread_body + 138

    6   libsystem_pthread.dylib                 0x00000001145b572a _pthread_start + 137

    7   libsystem_pthread.dylib                 0x00000001145b9fc9 thread_start + 13

     

     

    Thread 6:

    0   libsystem_kernel.dylib                  0x00000001144a9e6a __workq_kernreturn + 10

    1   libsystem_pthread.dylib                 0x00000001145b6f08 _pthread_wqthread + 330

    2   libsystem_pthread.dylib                 0x00000001145b9fb9 start_wqthread + 13

     

     

    Thread 7:

    0   libsystem_kernel.dylib                  0x00000001144a9e6a __workq_kernreturn + 10

    1   libsystem_pthread.dylib                 0x00000001145b6f08 _pthread_wqthread + 330

    2   libsystem_pthread.dylib                 0x00000001145b9fb9 start_wqthread + 13

     

     

    Thread 8:: com.apple.CoreAnimation.render-server

    0   libsystem_kernel.dylib                  0x00000001144a5a1a mach_msg_trap + 10

    1   libsystem_kernel.dylib                  0x00000001144a4d18 mach_msg + 64

    2   com.apple.QuartzCore                    0x000000010f426377 CA::Render::Server::server_thread(void*) + 195

    3   com.apple.QuartzCore                    0x000000010f4262ad thread_fun + 25

    4   libsystem_pthread.dylib                 0x00000001145b5899 _pthread_body + 138

    5   libsystem_pthread.dylib                 0x00000001145b572a _pthread_start + 137

    6   libsystem_pthread.dylib                 0x00000001145b9fc9 thread_start + 13

     

     

    Thread 9:: com.apple.NSURLConnectionLoader

    0   libsystem_kernel.dylib                  0x00000001144a5a1a mach_msg_trap + 10

    1   libsystem_kernel.dylib                  0x00000001144a4d18 mach_msg + 64

    2   com.apple.CoreFoundation                0x0000000110dcd155 __CFRunLoopServiceMachPort + 181

    3   com.apple.CoreFoundation                0x0000000110dcc779 __CFRunLoopRun + 1161

    4   com.apple.CoreFoundation                0x0000000110dcc0b5 CFRunLoopRunSpecific + 309

    5   com.apple.Foundation                    0x0000000110243967 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348

    6   com.apple.Foundation                    0x000000011024376b __NSThread__main__ + 1318

    7   libsystem_pthread.dylib                 0x00000001145b5899 _pthread_body + 138

    8   libsystem_pthread.dylib                 0x00000001145b572a _pthread_start + 137

    9   libsystem_pthread.dylib                 0x00000001145b9fc9 thread_start + 13

     

     

    Thread 10:: JavaScriptCore::BlockFree

    0   libsystem_kernel.dylib                  0x00000001144a9716 __psynch_cvwait + 10

    1   libsystem_pthread.dylib                 0x00000001145b7c3b _pthread_cond_wait + 727

    2   com.apple.JavaScriptCore                0x000000010e32c6f6 ***::ThreadCondition::timedWait(***::Mutex&, double) + 118

    3   com.apple.JavaScriptCore                0x000000010e32c215 JSC::BlockAllocator::blockFreeingThreadMain() + 117

    4   com.apple.JavaScriptCore                0x000000010e32153f ***::wtfThreadEntryPoint(void*) + 15

    5   libsystem_pthread.dylib                 0x00000001145b5899 _pthread_body + 138

    6   libsystem_pthread.dylib                 0x00000001145b572a _pthread_start + 137

    7   libsystem_pthread.dylib                 0x00000001145b9fc9 thread_start + 13

     

     

    Thread 11:: JavaScriptCore::Marking

    0   libsystem_kernel.dylib                  0x00000001144a9716 __psynch_cvwait + 10

    1   libsystem_pthread.dylib                 0x00000001145b7c3b _pthread_cond_wait + 727

    2   com.apple.JavaScriptCore                0x000000010e32cd17 JSC::GCThread::waitForNextPhase() + 119

    3   com.apple.JavaScriptCore                0x000000010e32cba8 JSC::GCThread::gcThreadMain() + 88

    4   com.apple.JavaScriptCore                0x000000010e32153f ***::wtfThreadEntryPoint(void*) + 15

    5   libsystem_pthread.dylib                 0x00000001145b5899 _pthread_body + 138

    6   libsystem_pthread.dylib                 0x00000001145b572a _pthread_start + 137

    7   libsystem_pthread.dylib                 0x00000001145b9fc9 thread_start + 13

     

     

    Thread 12:: JavaScriptCore::Marking

    0   libsystem_kernel.dylib                  0x00000001144a9716 __psynch_cvwait + 10

    1   libsystem_pthread.dylib                 0x00000001145b7c3b _pthread_cond_wait + 727

    2   com.apple.JavaScriptCore                0x000000010e32cd17 JSC::GCThread::waitForNextPhase() + 119

    3   com.apple.JavaScriptCore                0x000000010e32cba8 JSC::GCThread::gcThreadMain() + 88

    4   com.apple.JavaScriptCore                0x000000010e32153f ***::wtfThreadEntryPoint(void*) + 15

    5   libsystem_pthread.dylib                 0x00000001145b5899 _pthread_body + 138

    6   libsystem_pthread.dylib                 0x00000001145b572a _pthread_start + 137

    7   libsystem_pthread.dylib                 0x00000001145b9fc9 thread_start + 13

     

     

    Thread 13:: JavaScriptCore::Marking

    0   libsystem_kernel.dylib                  0x00000001144a9716 __psynch_cvwait + 10

    1   libsystem_pthread.dylib                 0x00000001145b7c3b _pthread_cond_wait + 727

    2   com.apple.JavaScriptCore                0x000000010e32cd17 JSC::GCThread::waitForNextPhase() + 119

    3   com.apple.JavaScriptCore                0x000000010e32cba8 JSC::GCThread::gcThreadMain() + 88

    4   com.apple.JavaScriptCore                0x000000010e32153f ***::wtfThreadEntryPoint(void*) + 15

    5   libsystem_pthread.dylib                 0x00000001145b5899 _pthread_body + 138

    6   libsystem_pthread.dylib                 0x00000001145b572a _pthread_start + 137

    7   libsystem_pthread.dylib                 0x00000001145b9fc9 thread_start + 13

     

     

    Thread 14:: com.apple.appkit-heartbeat

    0   libsystem_kernel.dylib                  0x00000001144a9a3a __semwait_signal + 10

    1   libsystem_c.dylib                       0x00000001143fadc0 nanosleep + 200

    2   libsystem_c.dylib                       0x00000001143facb2 usleep + 54

    3   com.apple.AppKit                        0x0000000111f0621d -[NSUIHeartBeat _heartBeatThread:] + 2132

    4   com.apple.Foundation                    0x000000011024376b __NSThread__main__ + 1318

    5   libsystem_pthread.dylib                 0x00000001145b5899 _pthread_body + 138

    6   libsystem_pthread.dylib                 0x00000001145b572a _pthread_start + 137

    7   libsystem_pthread.dylib                 0x00000001145b9fc9 thread_start + 13

     

     

    Thread 15 Crashed:

    0   ???                                     0x000000010fbcf598 0 + 4559009176

     

     

    Thread 15 crashed with X86 Thread State (64-bit):

      rax: 0x0000000000000000  rbx: 0x0000000000000054  rcx: 0x000000010e272000  rdx: 0x0000000000000054

      rdi: 0x0000000000000000  rsi: 0x000000010e1b6000  rbp: 0x000000010e273ff0  rsp: 0x000000010e273f70

       r8: 0x0000000000000000   r9: 0x0000000000000000  r10: 0x0000000000000000  r11: 0x0000000000000000

      r12: 0x00000001043bb420  r13: 0x0000000000000000  r14: 0x0000000000000000  r15: 0x000000010e1b6000

      rip: 0x000000010fbcf598  rfl: 0x0000000000010202  cr2: 0x00000001043bb420

     

    Logical CPU:     2

    Error Code:      0x00000004

    Trap Number:     14

     

     

     

     

    Binary Images:

           0x10d831000 -        0x10d831ffd  com.apple.Safari (7.0.3 - 9537.75.14) <170ED2F7-108B-326D-96B6-D54CCA40AA85> /Applications/Safari.app/Contents/MacOS/Safari

           0x10d83a000 -        0x10dd40ffb  com.apple.Safari.framework (9537 - 9537.75.14) <4803DE3D-4606-3B70-A537-6D12F172665A> /System/Library/StagedFrameworks/Safari/Safari.framework/Versions/A/Safari

           0x10e12d000 -        0x10e12eff7  libSystem.B.dylib (1197.1.1) <5292BF21-9406-32D5-8BB3-7DD02C672FA0> /usr/lib/libSystem.B.dylib

           0x10e136000 -        0x10e154ff7  com.apple.Accounts (113 - 113) <FEB37642-C973-3CD2-B279-142492266A16> /System/Library/Frameworks/Accounts.framework/Versions/A/Accounts

           0x10e179000 -        0x10e17afff  libquit.dylib (161.2) <54B83D99-F84C-35E1-87D5-FCCB2F200FBD> /usr/lib/libquit.dylib

           0x10e186000 -        0x10e1a3ff7  com.apple.framework.Apple80211 (9.3.1 - 931.58) <D5B2DD15-3DCC-31F6-9320-3A20A887C5D5> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211

           0x10e1b3000 -        0x10e1b3fff  com.apple.Carbon (154 - 157) <EFC1A1C0-CB07-395A-B038-CFA2E71D3E69> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon

           0x10e1b7000 -        0x10e1b7fff  com.apple.Cocoa (6.8 - 20) <E90E99D7-A425-3301-A025-D9E0CD11918E> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa

           0x10e1bd000 -        0x10e21bff7  com.apple.corelocation (1486.17 - 1486.24) <9FBB29F0-E000-3190-A96C-9EAA5CCCA2A0> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation

           0x10e25a000 -        0x10e264ff7  com.apple.CrashReporterSupport (10.9 - 538) <DD7669BA-78A6-3BEA-8410-17F556ACAA18> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport

           0x10e278000 -        0x10e2e2ff7  com.apple.framework.IOKit (2.0.1 - 907.90.2) <A779DE46-BB7E-36FD-9348-694F9B09718F> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

           0x10e318000 -        0x10e68fff6  com.apple.JavaScriptCore (9537 - 9537.75.12) <8018AEEE-9FAB-34DE-AF60-97B2F221747A> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/Versions/A/Jav aScriptCore

           0x10e78e000 -        0x10e946ff3  libicucore.A.dylib (511.31) <167DDD0A-A935-31AF-B5B9-940268EC3A3C> /usr/lib/libicucore.A.dylib

           0x10e9f2000 -        0x10eadcfff  libsqlite3.dylib (158) <00269BF9-43BE-39E0-9C85-24585B9923C8> /usr/lib/libsqlite3.dylib

           0x10eaf7000 -        0x10eb28ff7  libtidy.A.dylib (15.12) <BF757E3C-733A-3B6B-809A-A3949D46466E> /usr/lib/libtidy.A.dylib

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           0x115115000 -        0x11519efff  com.apple.ColorSync (4.9.0 - 4.9.0) <B756B908-9AD1-3F5D-83F9-7A0B068387D2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync

           0x1151e5000 -        0x11522affe  com.apple.HIServices (1.22 - 467.2) <B7FCF008-C241-3862-BC63-E6EF4006A6E4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices

           0x115261000 -        0x115270ff8  com.apple.LangAnalysis (1.7.0 - 1.7.0) <8FE131B6-1180-3892-98F5-C9C9B79072D4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis

           0x115281000 -        0x1152ceff2  com.apple.print.framework.PrintCore (9.0 - 428) <8D8253E3-302F-3DB2-9C5C-572CB974E8B3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore

           0x1152fd000 -        0x115336ff7  com.apple.QD (3.50 - 298) <C1F20764-DEF0-34CF-B3AB-AB5480D64E66> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD

           0x115357000 -        0x115360fff  com.apple.speech.synthesis.framework (4.7.1 - 4.7.1) <383FB557-E88E-3239-82B8-15F9F885B702> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis

           0x115375000 -        0x115378ffc  com.apple.IOSurface (91 - 91) <07CA8A59-1E32-3FB6-B506-18DAF58A8CE0> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface

           0x115381000 -        0x115381fff  com.apple.Accelerate (1.9 - Accelerate 1.9) <509BB27A-AE62-366D-86D8-0B06D217CF56> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate

           0x115388000 -        0x11565cfc7  com.apple.vImage (7.0 - 7.0) <D241DBFA-AC49-31E2-893D-EAAC31890C90> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage

           0x1156a1000 -        0x1156a1fff  com.apple.Accelerate.vecLib (3.9 - vecLib 3.9) <F8D0CC77-98AC-3B58-9FE6-0C25421827B6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib

           0x1156a4000 -        0x11576ffff  libvDSP.dylib (423.32) <3BF732BE-DDE0-38EB-8C54-E4E3C64F77A7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib

           0x115781000 -        0x115831ff7  libvMisc.dylib (423.32) <049C0735-1808-39B9-943F-76CB8021744F> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib

           0x115844000 -        0x115c25ffe  libLAPACK.dylib (1094.5) <7E7A9B8D-1638-3914-BAE0-663B69865986> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib

           0x115c8a000 -        0x115df8ff7  libBLAS.dylib (1094.5) <DE93A590-5FA5-32A2-A16C-5D7D7361769F> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib

           0x115e25000 -        0x115f14fff  libFontParser.dylib (111.1) <835A8253-6AB9-3AAB-9CBF-171440DEC486> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib

           0x115f91000 -        0x115fd8fff  libFontRegistry.dylib (127) <A77A0480-AA5D-3CC8-8B68-69985CD546DC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib

           0x116000000 -        0x116024ff7  libJPEG.dylib (1042) <33648F26-A1DA-3C30-B15B-E9FFD41DB25C> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib

           0x11602f000 -        0x116088fff  libTIFF.dylib (1042) <51D02EEC-0D0C-34C1-91C8-D316473A3FEA> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib

           0x116097000 -        0x1160b2ff7  libPng.dylib (1042) <36FF1DDA-9804-33C5-802E-3FCA9879F0E6> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib

           0x1160bd000 -        0x1160c1ff7  libGIF.dylib (1042) <C57840F6-1C11-3273-B4FC-956950B94034> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib

           0x1160cb000 -        0x1161b9fff  libJP2.dylib (1042) <01D988D4-E36F-3120-8BA4-EF6282ECB010> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib

           0x1161e8000 -        0x1161eafff  libRadiance.dylib (1042) <B91D4B97-7BF3-3285-BCB7-4948BAAC23EE> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib

           0x1161f0000 -        0x116237ff7  libcups.2.dylib (372.2) <37802F24-BCC2-3721-8E12-82B29B61B2AA> /usr/lib/libcups.2.dylib

           0x116250000 -        0x116269ff7  com.apple.Kerberos (3.0 - 1) <F108AFEB-198A-3BAF-BCA5-9DFCE55EFF92> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos

           0x116287000 -        0x1162a3fff  libresolv.9.dylib (54) <11C2C826-F1C6-39C6-B4E8-6E0C41D4FA95> /usr/lib/libresolv.9.dylib

           0x1162b2000 -        0x1163a3ff9  libiconv.2.dylib (41) <BB44B115-AC32-3877-A0ED-AEC6232A4563> /usr/lib/libiconv.2.dylib

           0x1163b4000 -        0x116419ff5  com.apple.Heimdal (4.0 - 2.0) <523EC6C4-BD9B-3840-9376-E617BA627F59> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal

           0x11644c000 -        0x11644dfff  com.apple.TrustEvaluationAgent (2.0 - 25) <334A82F4-4AE4-3719-A511-86D0B0723E2B> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent

           0x116457000 -        0x11645bff7  libheimdal-asn1.dylib (323.15) <B8BF2B7D-E913-3544-AA6D-CAC119F81C7C> /usr/lib/libheimdal-asn1.dylib

           0x116468000 -        0x116474ff7  com.apple.OpenDirectory (10.9 - 173.90.1) <E5EF8E1A-7214-36D0-AF0D-8D030DF6C2FC> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory

           0x11648d000 -        0x116496ffb  com.apple.CommonAuth (4.0 - 2.0) <70FDDA03-7B44-37EC-B78E-3EC3C8505C76> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth

           0x1164a3000 -        0x1164defff  com.apple.bom (14.0 - 193.1) <EF24A562-6D3C-379E-8B9B-FAE0E4A0EF7C> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom

           0x1164f7000 -        0x11651cff7  com.apple.CoreVideo (1.8 - 117.2) <4674339E-26D0-35FA-9958-422832B39B12> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo

           0x11653d000 -        0x11680dffc  com.apple.CoreImage (9.2.7) <BF88A02E-994E-3970-AC62-04248CA8DC46> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage

           0x116907000 -        0x11695afff  com.apple.ScalableUserInterface (1.0 - 1) <CF745298-7373-38D2-B3B1-727D5A569E48> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface

           0x116983000 -        0x1169c2fff  libGLU.dylib (9.6) <EE4907CA-219C-34BD-A84E-B85695F64C05> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib

           0x1169d3000 -        0x1169dbffc  libGFXShared.dylib (9.6) <E276D384-3616-3511-B5F2-92621D6372D6> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib

           0x1169e8000 -        0x1169f3fff  libGL.dylib (9.6) <A2EF4E15-EA08-396D-A1D4-29E1CED6876A> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib

           0x116a0e000 -        0x116a4cff7  libGLImage.dylib (9.6) <DCF2E131-A65E-33B2-B32D-28FF01605AB1> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib

           0x116a5b000 -        0x116a5dfff  libCVMSPluginSupport.dylib (9.6) <FFDA2811-060E-3591-A280-4A726AA82436> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib

           0x116a62000 -        0x116a65fff  libCoreVMClient.dylib (58.1) <EBC36C69-C896-3C3D-8589-3E9023E7E56F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib

           0x116a71000 -        0x116ea4ffb  com.apple.vision.FaceCore (3.0.0 - 3.0.0) <F42BFC9C-0B16-35EF-9A07-91B7FDAB7FC5> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore

           0x1170bf000 -        0x11710dfff  com.apple.opencl (2.3.59 - 2.3.59) <8C2ACCC6-B0BA-3FE7-98A1-5C67284DEA4E> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL

           0x11712c000 -        0x117138ff3  com.apple.AppleFSCompression (56 - 1.0) <5652B0D0-EB08-381F-B23A-6DCF96991FB5> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression

           0x117144000 -        0x11715dff7  com.apple.Ubiquity (1.3 - 289) <C7F1B734-CE81-334D-BE41-8B20D95A1F9B> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity

           0x117171000 -        0x1171a1fff  com.apple.IconServices (25 - 25.17) <4751127E-FBD5-3ED5-8510-08D4E4166EFE> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconService s

           0x1171cd000 -        0x1171f2ff7  com.apple.ChunkingLibrary (2.0 - 155.1) <B845DC7A-D1EA-31E2-967C-D1FE0C628036> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library

           0x1171fe000 -        0x11727efff  com.apple.CoreSymbolication (3.0 - 141) <DC9F84AA-9BD0-322B-83C3-FDC1FA771F37> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication

           0x11729d000 -        0x1172f5ff7  com.apple.Symbolication (1.4 - 129) <6D47983E-9B8E-38A0-9503-099601CF118E> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion

           0x11733c000 -        0x11736bfff  com.apple.DebugSymbols (106 - 106) <E1BDED08-523A-36F4-B2DA-9D5C712F0AC7> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s

           0x117386000 -        0x1173e5fff  com.apple.framework.CoreWLAN (4.3.2 - 432.47) <AE6FAE44-918C-301C-A0AA-C65CAB6B5668> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN

           0x117429000 -        0x117453ff7  libpcap.A.dylib (42) <91D3FF51-D6FE-3C05-98C9-1182E0EC3D58> /usr/lib/libpcap.A.dylib

           0x117467000 -        0x1174cdfff  com.apple.framework.CoreWiFi (2.0 - 200.21.1) <5491896D-78C5-30B6-96E9-D8DDECF3BE73> /System/Library/Frameworks/CoreWiFi.framework/Versions/A/CoreWiFi

           0x11752d000 -        0x117531fff  com.apple.CommonPanels (1.2.6 - 96) <6B434AFD-50F8-37C7-9A56-162C17E375B3> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels

           0x11753e000 -        0x117541fff  com.apple.help (1.3.3 - 46) <AE763646-D07A-3F9A-ACD4-F5CBD734EE36> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help

           0x117548000 -        0x11755afff  com.apple.ImageCapture (9.0 - 9.0) <BE0B65DA-3031-359B-8BBA-B9803D4ADBF4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture

           0x117578000 -        0x117590ff7  com.apple.openscripting (1.4 - 157) <B3B037D7-1019-31E6-9D17-08E699AF3701> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting

           0x1175a8000 -        0x1175a9ff7  com.apple.print.framework.Print (9.0 - 260) <EE00FAE1-DA03-3EC2-8571-562518C46994> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print

           0x1175b0000 -        0x1175b2ff7  com.apple.securityhi (9.0 - 55005) <38784C88-AA07-350E-97A3-FCC24C97FC82> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI

           0x1175bb000 -        0x117779fff  com.apple.GeoServices (1.0 - 702.15.12) <5A4D463F-689F-3822-BF26-A19D51503019> /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/GeoServices

           0x1178d2000 -        0x1178dcff7  com.apple.ProtocolBuffer (1 - 182.1.3) <82E68598-A8AA-3AF1-843E-2A64F19472D4> /System/Library/PrivateFrameworks/ProtocolBuffer.framework/Versions/A/ProtocolB uffer

           0x1178f0000 -        0x118742ffb  com.apple.WebCore (9537 - 9537.75.14) <99715507-9651-3DCE-831B-BF815FB3DE44> /System/Library/StagedFrameworks/Safari/WebCore.framework/Versions/A/WebCore

           0x11ac65000 -        0x11ac91fff  com.apple.CoreServicesInternal (184.9 - 184.9) <4DEA54F9-81D6-3EDB-AA3C-1F9C497B3379> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/CoreServicesIn ternal

           0x11ad03000 -        0x11ad10ff4  com.apple.Librarian (1.2 - 1) <F1A2744D-8536-32C7-8218-9972C6300DAE> /System/Library/PrivateFrameworks/Librarian.framework/Librarian

           0x11ad2c000 -        0x11ad34ff3  libCGCMS.A.dylib (599.20.11) <BB1E8D63-9FA1-3588-AC5D-1980576ED62C> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGCMS .A.dylib

           0x11bbef000 -        0x11be80fff  com.apple.RawCamera.bundle (5.04 - 736) <0C8A3629-BEAC-34A7-A3A3-B9AF4B3AB4B4> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera

           0x11c6bc000 -        0x11c6e4ffb  libRIP.A.dylib (599.20.11) <D79461A6-2E24-3531-ADA2-EAC972384A7D> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A .dylib

           0x11c6f4000 -        0x11c6f7ffa  libCGXType.A.dylib (599.20.11) <C0B41DDE-0988-3652-B03B-9E5EB0DABAEB> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXTy pe.A.dylib

        0x7fff62bed000 -     0x7fff62c20817  dyld (239.4) <2B17750C-ED1B-3060-B64E-21897D08B28B> /usr/lib/dyld

     

     

    External Modification Summary:

      Calls made by other processes targeting this process:

        task_for_pid: 2

        thread_create: 1

        thread_set_state: 0

      Calls made by this process:

        task_for_pid: 0

        thread_create: 0

        thread_set_state: 0

      Calls made by all processes on this machine:

        task_for_pid: 665

        thread_create: 17

        thread_set_state: 0

     

     

    VM Region Summary:

    ReadOnly portion of Libraries: Total=161.7M resident=121.6M(75%) swapped_out_or_unallocated=40.1M(25%)

    Writable regions: Total=1.1G written=15.6M(1%) resident=35.5M(3%) swapped_out=0K(0%) unallocated=1.1G(97%)

     

    REGION TYPE                        VIRTUAL

    ===========                        =======

    CG backing stores                     452K

    CG image                               12K

    CG raster data                         12K

    CG shared images                      180K

    Foundation                              4K

    Image IO                               16K

    JS JIT generated code                   8K

    JS JIT generated code (reserved)      1.0G        reserved VM address space (unallocated)

    JS VM register file (reserved)       4096K        reserved VM address space (unallocated)

    JS garbage collector                  256K

    Kernel Alloc Once                       8K

    MALLOC                               58.4M

    MALLOC (admin)                         32K

    Memory Tag 242                         12K

    Memory Tag 251                         32K

    SQLite page cache                    2048K

    STACK GUARD                          56.1M

    Stack                                14.7M

    VM_ALLOCATE                          16.4M

    WebKit Malloc                        3376K

    __DATA                               23.5M

    __IMAGE                               528K

    __LINKEDIT                           41.9M

    __TEXT                              119.9M

    __UNICODE                             544K

    mapped file                          50.2M

    shared memory                           4K

    ===========                        =======

    TOTAL                                 1.4G

    TOTAL, minus reserved VM space      388.5M

  • thomas_r. Level 7 Level 7 (29,760 points)

    Your crash log shows that you also have the GoPhoto.it adware installed. I would be willing to bet you have other adware as well. See my Adware Removal Guide for help finding and removing all of it.

     

    (Fair disclosure: The Safe Mac is my site, and contains a Donate button, so I may receive compensation for providing links to The Safe Mac. Donations are not required.)

  • Nuria M. Level 1 Level 1 (0 points)

    Thanks Thomas,

     

    I tried to remove the Genieo again by deleting the following files:

     

    /Library/LaunchAgents/com.genieoinnovation.macextension.plist

    /Library/LaunchDaemons/com.genieoinnovation.macextension.client.plist

    /Library/PrivilegedHelperTools/com.genieoinnovation.macextension.client

     

    It worked so far!

     

    Thanks,

     

    Nuria

  • dbysani Level 1 Level 1 (0 points)

    Works like a charm! The popup ads do not show up anymore. Thanks Linc.

  • rammohan.k Level 1 Level 1 (0 points)

    Thanks Linc., really appreciate the help.

  • shanalynnphotos Level 1 Level 1 (0 points)

    I'm having this same problem but there isn't anything about V Search on my computer. Is there another option as to what I could do? I deleted all of my extensions and downloaded one to block pop ups. It blocks the ad but I know it's still on my computer because when I go to other pages, certain words are green and when I hover them, an ad drops down. Here's an example of what I mean:

    Screen Shot 2014-05-11 at 5.48.34 PM.png

    Screen Shot 2014-05-11 at 5.48.45 PM.png

    If you know of anything that will help me, I would greatly appreciate it.

  • thomas_r. Level 7 Level 7 (29,760 points)

    See my Adware Removal Guide for help finding and removing that.

     

    (Fair disclosure: The Safe Mac is my site, and contains a Donate button, so I may receive compensation for providing links to The Safe Mac. Donations are not required.)

  • Jaosin78 Level 1 Level 1 (0 points)

    This worked.  Thanks for the help  Linc Davis

  • Sowrabh Apple Level 1 Level 1 (0 points)

    Linc Davis you are Genuis.

    I had same issue as Hong had the AD POP ups in SAFARI, FIREFOX, etc... Was having nightmares for days on how to uninstall it.

    Your steps worked like a Charm... Cheers...