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LaLaMelodic

Level 1 (0 points)

Q: Hi I need help restoring my phone from Itunes back up

can you help me it asking me for a passcode

iPhone 5s, iOS 7.1

Posted on Mar 23, 2014 4:27 PM

I have this question too

Q: Hi I need help restoring my phone from Itunes back up

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Helpful answers

by brenden dv,

brenden dv Mar 25, 2014 9:01 AM in response to LaLaMelodic
Community Specialists

Mar 25, 2014 9:01 AM in response to LaLaMelodic

Hi LaLaMelodic,

If you are having issues restoring your iPhone from a backup in iTunes, you may find the following articles helpful:

iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/ht1766

iOS: Troubleshooting encrypted backups
http://support.apple.com/kb/TS5162

Regards,
- Brenden
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