Anita.h94
Level 1 (0 points)

Q: My iphone 5 doesn't find signals and it's on searching and no service! HELP ME

Hey guys... I have an Iphone 5 and from yesterday it says Searching and No Service and when i want to go to the Cellular setting it suddenly disappears ... I don't know what to do... I restored the network setting but doesn't work... i don't have 8 ball pool as well!!! maybe i have to reset the whole phone!!

iPhone 5, iOS 7.1

Posted on Mar 23, 2014 4:03 PM

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Anita.h94

Q: My iphone 5 doesn't find signals and it's on searching and no service! HELP ME

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  • by Jay-Ray,

    Jay-Ray Jay-Ray Mar 23, 2014 4:12 PM in response to Anita.h94
    Level 4 (2,692 points)
    iPhone
    Mar 23, 2014 4:12 PM in response to Anita.h94

    You are right, you may end up needing to Restore the iPhone as you will see below

     

    Source: http://support.apple.com/kb/ts4429

     

    iPhone: Troubleshooting No Service

    Symptoms

    Your iPhone may have one of these symptoms:

    • iPhone displays "No Service" or "Searching" in an area of good coverage
    • iPhone doesn't regain service when returning to an area of coverage

     

    Resolution

    If you encounter either of the above symptoms on your iPhone, follow these steps to attempt to resolve the issue. Test after each step.

    1. Toggle airplane mode: Tap Settings > Enable Airplane Mode, wait five seconds, then turn off airplane mode.
    2. Turn iPhone off and then on again.
    3. Remove the SIM card and verify that it's a valid, carrier-manufactured SIM. Also verify that it isn't damaged, worn, or modified. Then reinsert it.
    4. Check for a carrier-settings update. Connect to a Wi-Fi network. Then tap Settings > General > About. If an update is available, iOS will ask you if you want to install it. If Wi-Fi isn't available, connect your device to iTunes.
    5. Update your iPhone to the latest version of iOS.
    6. Reset network settings by tapping Settings > General > Reset > Reset Network Settings. This will reset all network settings, including Bluetooth pairing records, Wi-Fi passwords, VPN, and APN settings.
    7. Restore the iPhone.

    If you're outside the United States, please also follow these steps:

    1. Go to Settings > Carrier > Automatic.
      If the phone registers any carrier network, Settings > Carrier will be present.
    2. If the Carrier option is missing in Settings and you're outside of the Unites States, please contact Apple for support and service options.
    3. Set the option for Automatic to off.
      A list of potentially available carriers appears after about two minutes. If the device is locked to a carrier, it may connect only to the carrier network to which it is locked. If the device displays carrier networks, then the device is working as expected.
    4. Set Settings > Carrier > Automatic back to on.

    If you're still experiencing No Service issues, contact your carrier to check for any network or account issues that could cause these symptoms.

  • by Anita.h94,

    Anita.h94 Anita.h94 Mar 23, 2014 4:19 PM in response to Jay-Ray
    Level 1 (0 points)
    Mar 23, 2014 4:19 PM in response to Jay-Ray

    Well... thanks for responding... i just got an appointment for genius bar... i don't want to restore it myself... maybe they could do something! But since i'm living in Italy i'm not sure how much they're gonna help me...