HT203517: iCloud: Troubleshooting Documents in the Cloud
Learn about iCloud: Troubleshooting Documents in the Cloud
-
All replies
-
Helpful answers
-
Mar 23, 2014 6:29 PM in response to Marlee Cby Jay-Ray,Make sure you are using the Same Apple ID on both your iPad and iPhone in Settings > iTunes & App Stores.
If you are, then on the iPhone, go to the App Store App, tap Updates in the bottom right, then tap purchases at the top of the list. Here you will find you purchase history and look for Keynote and tap the cloud icon next to it to download it.
-
Mar 23, 2014 6:27 PM in response to Jay-Rayby Marlee C,I did that. When I go to purchases, it doesn't show it. Is this a setting error?
-
Mar 23, 2014 6:28 PM in response to Marlee Cby Jay-Ray,Does it show any apps when you go there? Does the same Apple ID show in Settings > iTunes & App Stores on both the iPad and iPhone?
-
Mar 23, 2014 6:33 PM in response to Jay-Rayby Marlee C,Yeah, other apps show up. Even ones I have never downloaded and some I have deleted off the device. Same Apple ID too.
-
Mar 23, 2014 6:38 PM in response to Marlee Cby Jay-Ray,★HelpfulOk. On the iPad, go to the App Store then tap Purchased at the bottom and see if it shows Keynote there (it will say OPEN instead of a cloud symbol)
If it does show, go to reportaproblem.apple.com and sign in with your Apple ID and Password and see if Keynote shows up there.
If it does, go to your iPhone, go to Settings > iTunes & App Stores > Tap your Apple ID > Tap Sign Out.
Restart your iPhone.
Go back to Settings > iTunes & App Stores > Sign in with your Apple ID and Password.
Check the App Store App > Updates > Purchased for Keynote.
If it still doesn't show up there, contact the iTunes Store: http://www.apple.com/support/itunes/contact/
-
Mar 23, 2014 6:39 PM in response to Marlee Cby randers4,If you downloaded it to your iPad for free because your iPad is relatively new, you'll have to transfer it to your iTunes library by connecting your iPad to your computer, opening iTunes and going to File>Devices>Transfer Purchases. Then you can sync it to your phone.
-
Mar 23, 2014 6:43 PM in response to randers4by Marlee C,I downloaded it for 9.99, I wish it had been free.
-
Mar 23, 2014 6:44 PM in response to Marlee Cby randers4,Ok, then follow Jay-Ray's post. This would only be an issue if you had downloaded for free on a new device and then tried to redownload it for free on an older device.
-
Mar 23, 2014 6:45 PM in response to Jay-Rayby Marlee C,So I just checked in the purchased apps on the iPad and it's not there. But the app is on my iPad and I can open it, so that doesn't make sense to me.
-
Mar 23, 2014 6:46 PM in response to Marlee Cby Jay-Ray,Check that report a problem website and see if it shows up there.