HT3209: iTunes: Purchasing and viewing HD videos

Learn about iTunes: Purchasing and viewing HD videos
badv83519

Q: How can I redeem my digtal copies from my cloud without having to pay for it?

How can i redeem my digital copies from my cloud without having to pay for it? I bought Disney's Frozen and it came with the Frozen and The Incredibles digital copy which i have in my cloud but they wont let me download it keeps trying to charge me almost $15 per movie

iPad, iOS 6

Posted on Mar 24, 2014 4:39 AM

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Q: How can I redeem my digtal copies from my cloud without having to pay for it?

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  • by King_Penguin,

    King_Penguin King_Penguin Mar 24, 2014 5:20 AM in response to badv83519
    Level 10 (134,232 points)
    iTunes
    Mar 24, 2014 5:20 AM in response to badv83519

    What do you mean 'redeem my digital copies from my cloud' ? Have you already redeemed the codes onto your account, are you looking to redeem the codes, or are you wanting to reddownload the films ?

     

    If you haven't already redeemed them, and they are iTunes codes : http://support.apple.com/kb/HT1574

     

    If you are wanting to redownload them, then if you can do so then they will show in the Purchased tab in the iTunes store app on your iPad for redownloading.

  • by hawolski,Solvedanswer

    hawolski hawolski Mar 26, 2014 12:28 PM in response to badv83519
    Level 1 (10 points)
    Mar 26, 2014 12:28 PM in response to badv83519

    I had this problem too.  To resolve

     

    1.  Go to the iTunes Store

    2.  Click on Purchases (right side of screen, under Quick Links)

    3.  Select Movies

    4.  This was the important part...UNSELECT the "Download in HD when available" box in the lower, right corner.

    5.  Then click on the icon for the movies you want to download.

     

    Once, I did step 4, I no longer got the error message when trying to download Frozen and the Incredibles.

  • by badv83519,

    badv83519 badv83519 Mar 26, 2014 1:23 PM in response to hawolski
    Level 1 (0 points)
    Mar 26, 2014 1:23 PM in response to hawolski

    Thank you so much for your help! That was so fast and easy! Step 4 did it for me as well, I have been emailing ITunes support and disney digital anywhere support and got no help! I greatly appreciate it and so does my 2 year old daughter!