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Dalagood

Q: I phone model MC922LL/A  I cannot get connected  it to the apple store to download a free app

I have changed my password 3 or 4 times in the last hour.  I still cannot get into the apple store to download a new free app.  What is my problem?

iPhone 4S, iOS 7.0.6

Posted on Mar 24, 2014 9:53 AM

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Q: I phone model MC922LL/A  I cannot get connected  it to the apple store to download a free app

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  • by jason269,

    jason269 jason269 Mar 26, 2014 11:29 AM in response to Dalagood
    Community Specialists
    Mar 26, 2014 11:29 AM in response to Dalagood

    Hello, Dalagood. 

     

    Thank you for visiting Apple Support Communities.

     

    I would need more information regarding the exact issues you are experiencing when attempting to sign into the App Store to better assist you.  However, I would include a basic troubleshooting guide for issues connecting to the iTunes Store.

     

    Troubleshoot issues on an iPhone, iPad, or iPod touch

    If you haven't been able to connect to the iTunes Store:

    • Make sure your date, time, and time zone are correct in Settings > General >Date & Time.
      Note: Time Zone may list another city in your time zone.
    • Make sure that your iOS software is up to date by tapping Settings > General> Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
    • Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
      Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
    • Make sure that you have an active Internet connection. You can check theuser guide for your device for help with connecting to the Internet.
    • Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
    • Try resetting (turning off and then on again) your Wi-Fi router.
    • If the issue persists, try troubleshooting your Wi-Fi networks and connections.

     

    Can't connect to the iTunes Store

    http://support.apple.com/kb/ts1368

     

    If you are receiving an incorrect password alert when attempting to sign in, see the article below.

     

    Apple ID: If you forget your password

    http://support.apple.com/kb/ht5787

     

    Cheers,

     

    Jason H.