Q: Macbook Pro slowed down suddenly

Question

ShanM7

Level 1 (0 points)

Q: Macbook Pro slowed down suddenly

Here is my result from the EtreCheck! Someone gave me this laptop six months ago and it was fine but now it all of a sudden slowed down.

Hardware Information:

MacBook Pro (15-inch, Early 2011)

MacBook Pro - model: MacBookPro8,2

1 2 GHz Intel Core i7 CPU: 4 cores

4 GB RAM

Video Information:

Intel HD Graphics 3000 - VRAM: 384 MB

AMD Radeon HD 6490M - VRAM: 256 MB

System Software:

OS X 10.9.2 (13C64) - Uptime: 0 days 0:8:55

Disk Information:

Hitachi HTS545050B9A302 disk0 : (500.11 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) / [Startup]: 499.25 GB (321.12 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

MATSHITADVD-R UJ-898

USB Information:

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. FaceTime HD Camera (Built-in)

Apple Computer, Inc. IR Receiver

FireWire Information:

Thunderbolt Information:

Apple Inc. thunderbolt_bus

Configuration files:

/etc/hosts - Count: 42

Kernel Extensions:

com.rim.driver.BlackBerryUSBDriverInt (0.0.74)

Startup Items:

HP IO: Path: /Library/StartupItems/HP IO

Problem System Launch Agents:

[System] com.paragon.NTFS.auth.plist 3rd-Party support link

Launch Daemons:

[System] com.adobe.fpsaud.plist 3rd-Party support link

[System] com.adobe.SwitchBoard.plist 3rd-Party support link

[System] com.google.keystone.daemon.plist 3rd-Party support link

[System] com.macpaw.CleanMyMac2.Agent.plist 3rd-Party support link

[System] com.memeo.Memeod.plist 3rd-Party support link

[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link

[System] com.rim.BBDaemon.plist 3rd-Party support link

Launch Agents:

[System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link

[System] com.adobe.CS5ServiceManager.plist 3rd-Party support link

[System] com.epson.epw.agent.plist 3rd-Party support link

[System] com.google.keystone.agent.plist 3rd-Party support link

[System] com.rim.BBAlbumArtCacher.plist 3rd-Party support link

[System] com.rim.BBLaunchAgent.plist 3rd-Party support link

[System] com.seagate.SeagateStorageGauge.plist 3rd-Party support link

User Launch Agents:

[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link

[not loaded] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

[not loaded] com.facebook.videochat.[redacted].plist 3rd-Party support link

[not loaded] com.logos.LogosIndexer.plist 3rd-Party support link

[not loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist 3rd-Party support link

[not loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist 3rd-Party support link

[not loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist 3rd-Party support link

[not loaded] com.spotify.webhelper.plist 3rd-Party support link

[not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist 3rd-Party support link

User Login Items:

MemeoAgent

HPEventHandler

HP Scheduler

Internet Plug-ins:

o1dbrowserplugin: Version: 5.2.4.18058 3rd-Party support link

Google Earth Web Plug-in: Version: 7.1 3rd-Party support link

Default Browser: Version: 537 - SDK 10.9

AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 3rd-Party support link

FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link

AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 3rd-Party support link

Silverlight: Version: 5.1.10411.0 - SDK 10.6 3rd-Party support link

Flash Player: Version: 12.0.0.77 - SDK 10.6 Cannot contact Adobe

QuickTime Plugin: Version: 7.7.3

googletalkbrowserplugin: Version: 5.2.4.18058 3rd-Party support link

iPhotoPhotocast: Version: 7.0 - SDK 10.8

AdobePDFViewer: Version: 11.0.06 - SDK 10.6 3rd-Party support link

SharePointBrowserPlugin: Version: 14.3.8 - SDK 10.6 3rd-Party support link

JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update

Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9

iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

3rd Party Preference Panes:

Flash Player 3rd-Party support link

Growl 3rd-Party support link

Paragon NTFS for Mac ® OS X 3rd-Party support link

Old Applications:

/Library/Application Support/Microsoft/MERP2.0

Microsoft Error Reporting: Version: 2.2.9 - SDK 10.4 3rd-Party support link

Microsoft Ship Asserts: Version: 1.1.4 - SDK 10.4 3rd-Party support link

Solver: Version: 1.0 - SDK 10.5 3rd-Party support link

/Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app

SLLauncher: Version: 1.0 - SDK 10.5 3rd-Party support link

/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app

/Applications/Microsoft Office 2011/Office

Microsoft Database Daemon: Version: 14.3.8 - SDK 10.5 3rd-Party support link

Microsoft Chart Converter: Version: 14.3.8 - SDK 10.5 3rd-Party support link

SyncServicesAgent: Version: 14.3.8 - SDK 10.5 3rd-Party support link

Microsoft Graph: Version: 14.3.8 - SDK 10.5 3rd-Party support link

Microsoft Database Utility: Version: 14.3.8 - SDK 10.5 3rd-Party support link

Open XML for Excel: Version: 14.3.8 - SDK 10.5 3rd-Party support link

/Applications/Microsoft Office 2011

Microsoft PowerPoint: Version: 14.3.8 - SDK 10.5 3rd-Party support link

Microsoft Excel: Version: 14.3.8 - SDK 10.5 3rd-Party support link

Microsoft Outlook: Version: 14.3.8 - SDK 10.5 3rd-Party support link

Microsoft Word: Version: 14.3.8 - SDK 10.5 3rd-Party support link

Microsoft Document Connection: Version: 14.3.8 - SDK 10.5 3rd-Party support link

Microsoft AutoUpdate: Version: 2.3.6 - SDK 10.4 3rd-Party support link

/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app

MiroVideoConverter: Version: 2.6 - SDK 10.0 3rd-Party support link

Logos Bible Software 4: Version: 4.63.400 - SDK 10.5 3rd-Party support link

MPlayerX: Version: 1.0.7 - SDK 10.0 3rd-Party support link

Time Machine:

Skip System Files: NO

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Macintosh HD: Disk size: 464.96 GB Disk used: 165.89 GB

Destinations:

Seagate Slim Drive [Local] (Last used)

Total size: 465.44 GB

Total number of backups: 16

Oldest backup: 2013-12-22 06:15:44 +0000

Last backup: 2013-12-23 03:01:40 +0000

Size of backup disk: Too small

Backup size 465.44 GB < (Disk used 165.89 GB X 3)

Time Machine details may not be accurate.

All volumes being backed up may not be listed.

Top Processes by CPU:

5% WindowServer

2% EtreCheck

1% BBLaunchAgent

1% Logos4Indexer

0% SpotifyWebHelper

Top Processes by Memory:

103 MB com.apple.WebKit.WebContent

94 MB Safari

90 MB com.apple.IconServicesAgent

86 MB Logos4Indexer

86 MB mds_stores

Virtual Memory Information:

1.10 GB Free RAM

1.49 GB Active RAM

454 MB Inactive RAM

976 MB Wired RAM

293 MB Page-ins

0 B Page-outs

MacBook Pro

Posted on Mar 24, 2014 10:32 AM

I have this question too

Q: Macbook Pro slowed down suddenly

All replies

Helpful answers

Page 1

by Lexiepex,

Lexiepex Mar 24, 2014 11:18 AM in response to ShanM7
Level 6 (10,536 points)

Mac OS X

Mar 24, 2014 11:18 AM in response to ShanM7

Found it:
you have enough Ram.
you have enough free disk space.
a beautiful machine !

But you have to do some cleaning:

1. Your host file is messed up, we come back later at that.
2. You have to uninstall everything that has to do with Rim/blackberry. Problems in Mavericks.
3. You have to uninstall CleanMyMac: MANY problems:
http://macpaw.com/support/cleanmymac/knowledgebase/how-to-uninstall-cleanmymac-2
this will leave some remnants, but we will get rid of those afterwards.
4. Go to SystemPreferences / Users&Groups / LoginItems:
remove all entries: with the minus sign underneath (whatever some info says about checking the lines, nonsense: you need the minus sign underneath). This does not uninstall, just makes that the apps are not started at startup and thus running always.
Restart the mac.
5. Uninstall the Memeo application.
6. Uninstall (systemPreferences) Growl and Paragon NTFS.
7. Go to MacintoshHD /Library/IntenetPlugins/ folder and in there delete:
AdobeAAMdetect, the two AdobePDFViewer plugins, Sliverlight, Java applet plugin.
8. Go to MacintoshHD /Library/LaunchAgents/ folder: delete the com.seagate...p.list
9. Go to MacintoshHD /Library/LaunchDaemons/ folder: delete the com.adobe.switchboard...p.list
Restart again. Empty the Trash bin.

Now some questions:
a. Do you have HP equipment?
b. Do you need the Logos application?
c. Do you have epson equipment?
This may lead to some more cleaning.
Lex
Reply options

Link to this post

by ShanM7,

ShanM7 Mar 24, 2014 12:23 PM in response to Lexiepex
Level 1 (0 points)

Mar 24, 2014 12:23 PM in response to Lexiepex

Hi there Lex! Ok, I went through and did everything you instructed me to do. I think I got everything. I used to have HP and Epson equipment but not anymore. The Logos application I do use and need too. I went ahead and ran another EtreCheck for you too. Thanks again! Look forward to hearing from you again.
________________________________________________________________________________ __________
Hardware Information:
          MacBook Pro (15-inch, Early 2011)
          MacBook Pro - model: MacBookPro8,2
          1 2 GHz Intel Core i7 CPU: 4 cores
          4 GB RAM

Video Information:
          Intel HD Graphics 3000 - VRAM: 384 MB
          AMD Radeon HD 6490M - VRAM: 256 MB

System Software:
          OS X 10.9.2 (13C64) - Uptime: 0 days 0:10:34

Disk Information:
          Hitachi HTS545050B9A302 disk0 : (500.11 GB)
                    EFI (disk0s1) <not mounted>: 209.7 MB
                    Macintosh HD (disk0s2) / [Startup]: 499.25 GB (322.07 GB free)
                    Recovery HD (disk0s3) <not mounted>: 650 MB

          MATSHITADVD-R   UJ-898

USB Information:
          Apple Inc. Apple Internal Keyboard / Trackpad

          Apple Inc. BRCM2070 Hub
                    Apple Inc. Bluetooth USB Host Controller

          Apple Inc. FaceTime HD Camera (Built-in)

          Apple Computer, Inc. IR Receiver

FireWire Information:

Thunderbolt Information:
          Apple Inc. thunderbolt_bus

Configuration files:
          /etc/hosts - Count: 42

Kernel Extensions:
          com.rim.driver.BlackBerryUSBDriverInt          (0.0.74)

Startup Items:
          HP IO: Path: /Library/StartupItems/HP IO

Launch Daemons:
          [System] com.adobe.fpsaud.plist 3rd-Party support link
          [System] com.google.keystone.daemon.plist 3rd-Party support link
          [System] com.microsoft.office.licensing.helper.plist 3rd-Party support link

Launch Agents:
          [System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
          [System] com.adobe.CS5ServiceManager.plist 3rd-Party support link
          [System] com.epson.epw.agent.plist 3rd-Party support link
          [System] com.google.keystone.agent.plist 3rd-Party support link
          [System] com.rim.BBAlbumArtCacher.plist 3rd-Party support link
          [System] com.rim.BBLaunchAgent.plist 3rd-Party support link

User Launch Agents:
          [not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
          [not loaded] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
          [not loaded] com.facebook.videochat.[redacted].plist 3rd-Party support link
          [not loaded] com.logos.LogosIndexer.plist 3rd-Party support link
          [not loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist 3rd-Party support link
          [not loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist 3rd-Party support link
          [not loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist 3rd-Party support link
          [not loaded] com.spotify.webhelper.plist 3rd-Party support link
          [not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist 3rd-Party support link

User Login Items:
          None

Internet Plug-ins:
          FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
          Default Browser: Version: 537 - SDK 10.9
          Flash Player: Version: 12.0.0.77 - SDK 10.6 Cannot contact Adobe
          QuickTime Plugin: Version: 7.7.3
          o1dbrowserplugin: Version: 5.2.4.18058 3rd-Party support link
          SharePointBrowserPlugin: Version: 14.3.8 - SDK 10.6 3rd-Party support link
          Google Earth Web Plug-in: Version: 7.1 3rd-Party support link
          googletalkbrowserplugin: Version: 5.2.4.18058 3rd-Party support link
          iPhotoPhotocast: Version: 7.0 - SDK 10.8

Audio Plug-ins:
          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
          AirPlay: Version: 2.0 - SDK 10.9
          AppleAVBAudio: Version: 203.2 - SDK 10.9
          iSightAudio: Version: 7.7.3 - SDK 10.9

iTunes Plug-ins:
          Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

3rd Party Preference Panes:
          Flash Player 3rd-Party support link

Old Applications:
          /Library/Application Support/Microsoft/MERP2.0
                    Microsoft Error Reporting:          Version: 2.2.9 - SDK 10.4 3rd-Party support link
                    Microsoft Ship Asserts:          Version: 1.1.4 - SDK 10.4 3rd-Party support link
          Solver:          Version: 1.0 - SDK 10.5 3rd-Party support link
                    /Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
          SLLauncher:          Version: 1.0 - SDK 10.5 3rd-Party support link
                    /Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
          /Applications/Microsoft Office 2011/Office
                    Microsoft Database Daemon:          Version: 14.3.8 - SDK 10.5 3rd-Party support link
                    Microsoft Chart Converter:          Version: 14.3.8 - SDK 10.5 3rd-Party support link
                    SyncServicesAgent:          Version: 14.3.8 - SDK 10.5 3rd-Party support link
                    Microsoft Graph:          Version: 14.3.8 - SDK 10.5 3rd-Party support link
                    Microsoft Database Utility:          Version: 14.3.8 - SDK 10.5 3rd-Party support link
                    Open XML for Excel:          Version: 14.3.8 - SDK 10.5 3rd-Party support link
          /Applications/Microsoft Office 2011
                    Microsoft PowerPoint:          Version: 14.3.8 - SDK 10.5 3rd-Party support link
                    Microsoft Excel:          Version: 14.3.8 - SDK 10.5 3rd-Party support link
                    Microsoft Outlook:          Version: 14.3.8 - SDK 10.5 3rd-Party support link
                    Microsoft Word:          Version: 14.3.8 - SDK 10.5 3rd-Party support link
                    Microsoft Document Connection:          Version: 14.3.8 - SDK 10.5 3rd-Party support link
          Microsoft AutoUpdate:          Version: 2.3.6 - SDK 10.4 3rd-Party support link
                    /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
          MiroVideoConverter:          Version: 2.6 - SDK 10.0 3rd-Party support link
          Logos Bible Software 4:          Version: 4.63.400 - SDK 10.5 3rd-Party support link
          MPlayerX:          Version: 1.0.7 - SDK 10.0 3rd-Party support link

Time Machine:
          Skip System Files: NO
          Mobile backups: OFF
          Auto backup: NO - Auto backup turned off
          Volumes being backed up:
                    Macintosh HD: Disk size: 464.96 GB Disk used: 165.01 GB
          Destinations:
                    Seagate Slim Drive [Local] (Last used)
                    Total size: 465.44 GB
                    Total number of backups: 16
                    Oldest backup: 2013-12-22 06:15:44 +0000
                    Last backup: 2013-12-23 03:01:40 +0000
                    Size of backup disk: Too small
                              Backup size 465.44 GB < (Disk used 165.01 GB X 3)
          Time Machine details may not be accurate.
          All volumes being backed up may not be listed.

Top Processes by CPU:
               2%          Safari
               2%          hidd
               2%          WindowServer
               1%          EtreCheck
               1%          Logos4Indexer

Top Processes by Memory:
          164 MB          mds_stores
          94 MB          com.apple.IconServicesAgent
          90 MB          Mail
          86 MB          Safari
          70 MB          ocspd

Virtual Memory Information:
          1.21 GB          Free RAM
          1.58 GB          Active RAM
          250 MB          Inactive RAM
          981 MB          Wired RAM
          265 MB          Page-ins
          0 B          Page-outs
________________________________________________________________________________ ___________
Reply options

Link to this post

by Lexiepex,

Lexiepex Mar 24, 2014 1:25 PM in response to ShanM7
Level 6 (10,536 points)

Mac OS X

Mar 24, 2014 1:25 PM in response to ShanM7

In the same order as before:
2. is still there: we remove it:
Go to MacintoshHD /Library/Extensions/ folder:
delete   com.rim.driver.BlackBerryUSBDriverInt
Then go to MacintoshHD /Library/LaunchAgents/ folder and delete the two   com.rim....    entries.

3. Go to yournameHomefolder /Library/LaunchAgents/   folder, and delete the three   com.macpaw....   entries.

a. Go to MacintoshHD /Library/StarupItems/ folder and delete the HP entry.

c. Go to MacintoshHD /Library/LaunchAgents/ folder and delete com.epson.epw.agent.plist.

Now do the restart, and then empty the Trashbin.
Should be better already.
a last question:
d. do you use CS5 (photoshop)?
Reply options

Link to this post

by ShanM7,

ShanM7 Mar 24, 2014 3:06 PM in response to Lexiepex
Level 1 (0 points)

Mar 24, 2014 3:06 PM in response to Lexiepex

Ok, I did all tat and my laptop is starting to work a lot better!! and I do use photoshop CS5...it was on here when I got it . My battery is still showing "x" though and the wire is fine. Here's the updates EtreCheck. Thanks again!

Hardware Information:
          MacBook Pro (15-inch, Early 2011)
          MacBook Pro - model: MacBookPro8,2
          1 2 GHz Intel Core i7 CPU: 4 cores
          4 GB RAM

Video Information:
          Intel HD Graphics 3000 - VRAM: 384 MB
          AMD Radeon HD 6490M - VRAM: 256 MB

System Software:
          OS X 10.9.2 (13C64) - Uptime: 0 days 0:24:7

Disk Information:
          Hitachi HTS545050B9A302 disk0 : (500.11 GB)
                    EFI (disk0s1) <not mounted>: 209.7 MB
                    Macintosh HD (disk0s2) / [Startup]: 499.25 GB (322.03 GB free)
                    Recovery HD (disk0s3) <not mounted>: 650 MB

          MATSHITADVD-R   UJ-898

USB Information:
          Apple Inc. FaceTime HD Camera (Built-in)

          Apple Inc. Apple Internal Keyboard / Trackpad

          Apple Inc. BRCM2070 Hub
                    Apple Inc. Bluetooth USB Host Controller

          Apple Computer, Inc. IR Receiver

FireWire Information:

Thunderbolt Information:
          Apple Inc. thunderbolt_bus

Configuration files:
          /etc/hosts - Count: 42

Kernel Extensions:
          com.rim.driver.BlackBerryUSBDriverInt          (0.0.74)

Launch Daemons:
          [System] com.adobe.fpsaud.plist 3rd-Party support link
          [System] com.google.keystone.daemon.plist 3rd-Party support link
          [System] com.microsoft.office.licensing.helper.plist 3rd-Party support link

Launch Agents:
          [System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
          [System] com.adobe.CS5ServiceManager.plist 3rd-Party support link
          [System] com.google.keystone.agent.plist 3rd-Party support link

User Launch Agents:
          [not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
          [not loaded] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
          [not loaded] com.facebook.videochat.[redacted].plist 3rd-Party support link
          [not loaded] com.logos.LogosIndexer.plist 3rd-Party support link
          [not loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist 3rd-Party support link
          [not loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist 3rd-Party support link
          [not loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist 3rd-Party support link
          [not loaded] com.spotify.webhelper.plist 3rd-Party support link
          [not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist 3rd-Party support link

User Login Items:
          None

Internet Plug-ins:
          FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
          Default Browser: Version: 537 - SDK 10.9
          Flash Player: Version: 12.0.0.77 - SDK 10.6 Cannot contact Adobe
          QuickTime Plugin: Version: 7.7.3
          o1dbrowserplugin: Version: 5.2.4.18058 3rd-Party support link
          SharePointBrowserPlugin: Version: 14.3.8 - SDK 10.6 3rd-Party support link
          Google Earth Web Plug-in: Version: 7.1 3rd-Party support link
          googletalkbrowserplugin: Version: 5.2.4.18058 3rd-Party support link
          iPhotoPhotocast: Version: 7.0 - SDK 10.8

Audio Plug-ins:
          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
          AirPlay: Version: 2.0 - SDK 10.9
          AppleAVBAudio: Version: 203.2 - SDK 10.9
          iSightAudio: Version: 7.7.3 - SDK 10.9

iTunes Plug-ins:
          Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

3rd Party Preference Panes:
          Flash Player 3rd-Party support link

Old Applications:
          /Library/Application Support/Microsoft/MERP2.0
                    Microsoft Error Reporting:          Version: 2.2.9 - SDK 10.4 3rd-Party support link
                    Microsoft Ship Asserts:          Version: 1.1.4 - SDK 10.4 3rd-Party support link
          Solver:          Version: 1.0 - SDK 10.5 3rd-Party support link
                    /Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
          SLLauncher:          Version: 1.0 - SDK 10.5 3rd-Party support link
                    /Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
          /Applications/Microsoft Office 2011/Office
                    Microsoft Database Daemon:          Version: 14.3.8 - SDK 10.5 3rd-Party support link
                    Microsoft Chart Converter:          Version: 14.3.8 - SDK 10.5 3rd-Party support link
                    SyncServicesAgent:          Version: 14.3.8 - SDK 10.5 3rd-Party support link
                    Microsoft Graph:          Version: 14.3.8 - SDK 10.5 3rd-Party support link
                    Microsoft Database Utility:          Version: 14.3.8 - SDK 10.5 3rd-Party support link
                    Open XML for Excel:          Version: 14.3.8 - SDK 10.5 3rd-Party support link
          /Applications/Microsoft Office 2011
                    Microsoft PowerPoint:          Version: 14.3.8 - SDK 10.5 3rd-Party support link
                    Microsoft Excel:          Version: 14.3.8 - SDK 10.5 3rd-Party support link
                    Microsoft Outlook:          Version: 14.3.8 - SDK 10.5 3rd-Party support link
                    Microsoft Word:          Version: 14.3.8 - SDK 10.5 3rd-Party support link
                    Microsoft Document Connection:          Version: 14.3.8 - SDK 10.5 3rd-Party support link
          Microsoft AutoUpdate:          Version: 2.3.6 - SDK 10.4 3rd-Party support link
                    /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
          MiroVideoConverter:          Version: 2.6 - SDK 10.0 3rd-Party support link
          Logos Bible Software 4:          Version: 4.63.400 - SDK 10.5 3rd-Party support link
          MPlayerX:          Version: 1.0.7 - SDK 10.0 3rd-Party support link

Time Machine:
          Skip System Files: NO
          Mobile backups: OFF
          Auto backup: NO - Auto backup turned off
          Volumes being backed up:
                    Macintosh HD: Disk size: 464.96 GB Disk used: 165.05 GB
          Destinations:
                    Seagate Slim Drive [Local] (Last used)
                    Total size: 465.44 GB
                    Total number of backups: 16
                    Oldest backup: 2013-12-22 06:15:44 +0000
                    Last backup: 2013-12-23 03:01:40 +0000
                    Size of backup disk: Too small
                              Backup size 465.44 GB < (Disk used 165.05 GB X 3)
          Time Machine details may not be accurate.
          All volumes being backed up may not be listed.

Top Processes by CPU:
              49%          Mail
               6%          WindowServer
               2%          EtreCheck
               2%          hidd
               2%          com.apple.WebKit.Networking

Top Processes by Memory:
          193 MB          mds_stores
          147 MB          softwareupdated
          102 MB          Mail
          102 MB          Safari
          74 MB          com.apple.WebKit.WebContent

Virtual Memory Information:
          1.41 GB          Free RAM
          1.45 GB          Active RAM
          130 MB          Inactive RAM
          1.00 GB          Wired RAM
          276 MB          Page-ins
          0 B          Page-outs
Reply options

Link to this post

by Lexiepex,

Lexiepex Mar 24, 2014 3:22 PM in response to ShanM7
Level 6 (10,536 points)

Mac OS X

Mar 24, 2014 3:22 PM in response to ShanM7

-- The number 2 and 3 are still there. Look again.
-- Open Utilities/SystemInformation then at the left click "Power", make a screen shot of the Battery Information: at the right, post it.
Reply options

Link to this post

by ShanM7,Helpful

ShanM7 Mar 24, 2014 4:09 PM in response to Lexiepex
Level 1 (0 points)

Mar 24, 2014 4:09 PM in response to Lexiepex

I check on number 2 and 3 and I couldn't find it. but I took a screen shot of both 2 and 3 folders too!
Reply options

Link to this post

by Lexiepex,Helpful

Lexiepex Mar 25, 2014 12:16 AM in response to ShanM7
Level 6 (10,536 points)

Mac OS X

Mar 25, 2014 12:16 AM in response to ShanM7

The Battery Information says that there is no battery installed: did you (or somebody else ever open the mac?
If not: you may have warrantee still: in the EU it is two years after buy date.
In any case you have to make an appointment with Apple service: they have to change the battery, about $150-175, normaly you can wait for it. They do not sell the battery only so that you can do it yourself (a bit tricky).

About the files you could not find:
2. Look in MacintoshHD /System /Library / Extensions (be very careful there)
3. You looked in the wrong Library:
it should be the user library:
Look here:
MacintoshHD /Users / yourname / Library /LaunchAgents /

Then empty the Trash bin and make a new etrecheck list.
Reply options

Link to this post

by ShanM7,

ShanM7 Mar 26, 2014 8:44 AM in response to Lexiepex
Level 1 (0 points)

Mar 26, 2014 8:44 AM in response to Lexiepex

As for the battery, no one has ever open the mac before. I know it is not under warranty any more, it's beeen about 3 years since the buy date. Would it be worth a try to open the mac, clean the connecting point, and put back in?

My mac has been running a lot better! Here's what's happening now, it starts up kinda shaky still but it a lot quicker. It starts out quick but then it starts to slow down.

As for the files I'm still not able to find the files and can't find the user library either. Maybe I or the previous owner deleted it by accident.

Here are the screen shots and the entrecheck.

Hardware Information:
          MacBook Pro (15-inch, Early 2011)
          MacBook Pro - model: MacBookPro8,2
          1 2 GHz Intel Core i7 CPU: 4 cores
          4 GB RAM

Video Information:
          Intel HD Graphics 3000 - VRAM: 384 MB
          AMD Radeon HD 6490M - VRAM: 256 MB

System Software:
          OS X 10.9.2 (13C64) - Uptime: 0 days 0:26:17

Disk Information:
          Hitachi HTS545050B9A302 disk0 : (500.11 GB)
                    EFI (disk0s1) <not mounted>: 209.7 MB
                    Macintosh HD (disk0s2) / [Startup]: 499.25 GB (321.97 GB free)
                    Recovery HD (disk0s3) <not mounted>: 650 MB

          MATSHITADVD-R   UJ-898

USB Information:
          Apple Inc. FaceTime HD Camera (Built-in)

          Apple Inc. Apple Internal Keyboard / Trackpad

          Apple Inc. BRCM2070 Hub
                    Apple Inc. Bluetooth USB Host Controller

          Apple Computer, Inc. IR Receiver

FireWire Information:

Thunderbolt Information:
          Apple Inc. thunderbolt_bus

Configuration files:
          /etc/hosts - Count: 42

Kernel Extensions:
          com.rim.driver.BlackBerryUSBDriverInt          (0.0.74)

Launch Daemons:
          [System] com.adobe.fpsaud.plist 3rd-Party support link
          [System] com.google.keystone.daemon.plist 3rd-Party support link
          [System] com.microsoft.office.licensing.helper.plist 3rd-Party support link

Launch Agents:
          [System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
          [System] com.adobe.CS5ServiceManager.plist 3rd-Party support link
          [System] com.google.keystone.agent.plist 3rd-Party support link

User Launch Agents:
          [not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
          [not loaded] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
          [not loaded] com.facebook.videochat.[redacted].plist 3rd-Party support link
          [not loaded] com.logos.LogosIndexer.plist 3rd-Party support link
          [not loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist 3rd-Party support link
          [not loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist 3rd-Party support link
          [not loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist 3rd-Party support link
          [not loaded] com.spotify.webhelper.plist 3rd-Party support link
          [not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist 3rd-Party support link

User Login Items:
          None

Internet Plug-ins:
          FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
          Default Browser: Version: 537 - SDK 10.9
          Flash Player: Version: 12.0.0.77 - SDK 10.6 Cannot contact Adobe
          QuickTime Plugin: Version: 7.7.3
          o1dbrowserplugin: Version: 5.2.4.18058 3rd-Party support link
          SharePointBrowserPlugin: Version: 14.3.8 - SDK 10.6 3rd-Party support link
          Google Earth Web Plug-in: Version: 7.1 3rd-Party support link
          googletalkbrowserplugin: Version: 5.2.4.18058 3rd-Party support link
          iPhotoPhotocast: Version: 7.0 - SDK 10.8

Audio Plug-ins:
          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
          AirPlay: Version: 2.0 - SDK 10.9
          AppleAVBAudio: Version: 203.2 - SDK 10.9
          iSightAudio: Version: 7.7.3 - SDK 10.9

iTunes Plug-ins:
          Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

3rd Party Preference Panes:
          Flash Player 3rd-Party support link

Old Applications:
          /Library/Application Support/Microsoft/MERP2.0
                    Microsoft Error Reporting:          Version: 2.2.9 - SDK 10.4 3rd-Party support link
                    Microsoft Ship Asserts:          Version: 1.1.4 - SDK 10.4 3rd-Party support link
          Solver:          Version: 1.0 - SDK 10.5 3rd-Party support link
                    /Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
          SLLauncher:          Version: 1.0 - SDK 10.5 3rd-Party support link
                    /Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
          /Applications/Microsoft Office 2011/Office
                    Microsoft Database Daemon:          Version: 14.3.8 - SDK 10.5 3rd-Party support link
                    Microsoft Chart Converter:          Version: 14.3.8 - SDK 10.5 3rd-Party support link
                    SyncServicesAgent:          Version: 14.3.8 - SDK 10.5 3rd-Party support link
                    Microsoft Graph:          Version: 14.3.8 - SDK 10.5 3rd-Party support link
                    Microsoft Database Utility:          Version: 14.3.8 - SDK 10.5 3rd-Party support link
                    Open XML for Excel:          Version: 14.3.8 - SDK 10.5 3rd-Party support link
          /Applications/Microsoft Office 2011
                    Microsoft PowerPoint:          Version: 14.3.8 - SDK 10.5 3rd-Party support link
                    Microsoft Excel:          Version: 14.3.8 - SDK 10.5 3rd-Party support link
                    Microsoft Outlook:          Version: 14.3.8 - SDK 10.5 3rd-Party support link
                    Microsoft Word:          Version: 14.3.8 - SDK 10.5 3rd-Party support link
                    Microsoft Document Connection:          Version: 14.3.8 - SDK 10.5 3rd-Party support link
          Microsoft AutoUpdate:          Version: 2.3.6 - SDK 10.4 3rd-Party support link
                    /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
          MiroVideoConverter:          Version: 2.6 - SDK 10.0 3rd-Party support link
          Logos Bible Software 4:          Version: 4.63.400 - SDK 10.5 3rd-Party support link
          MPlayerX:          Version: 1.0.7 - SDK 10.0 3rd-Party support link

Time Machine:
          Skip System Files: NO
          Mobile backups: OFF
          Auto backup: NO - Auto backup turned off
          Volumes being backed up:
                    Macintosh HD: Disk size: 464.96 GB Disk used: 165.11 GB
          Destinations:
                    Seagate Slim Drive [Local] (Last used)
                    Total size: 465.44 GB
                    Total number of backups: 16
                    Oldest backup: 2013-12-22 06:15:44 +0000
                    Last backup: 2013-12-23 03:01:40 +0000
                    Size of backup disk: Too small
                              Backup size 465.44 GB < (Disk used 165.11 GB X 3)
          Time Machine details may not be accurate.
          All volumes being backed up may not be listed.

Top Processes by CPU:
              14%          Safari
              10%          WindowServer
               3%          com.apple.WebKit.Networking
               3%          hidd
               2%          launchservicesd

Top Processes by Memory:
          193 MB          mds_stores
          131 MB          com.apple.IconServicesAgent
          124 MB          Safari
          98 MB          Mail
          86 MB          Logos4Indexer

Virtual Memory Information:
          1.03 GB          Free RAM
          1.70 GB          Active RAM
          299 MB          Inactive RAM
          992 MB          Wired RAM
          296 MB          Page-ins
          0 B          Page-outs
Reply options

Link to this post

by Lexiepex,

Lexiepex Mar 26, 2014 9:15 AM in response to ShanM7
Level 6 (10,536 points)

Mac OS X

Mar 26, 2014 9:15 AM in response to ShanM7

"As for the battery, no one has ever open the mac before. I know it is not under warranty any more, it's been about 3 years since the buy date. Would it be worth a try to open the mac, clean the connecting point, and put back in?"
NO.
"It starts out quick but then it starts to slow down"
we are not ready yet.
"As for the files I'm still not able to find the files and can't find the user library either. Maybe I or the previous owner deleted it by accident."
It is still there, the mac wouldn't run without it at all, I think.
In Finder menupoint GO hold the Alt(option) key on your keyboard and then click "Library"...
----In that Library open LaunchAgents   folder, and delete the three   com.macpaw.... entries.
--Go to MacintoshHD /Library/Extensions/ folder   and delete   com.rim.driver.BlackBerryUSBDriverInt
If it is not in there look   MacintoshHD /System /Library / Extensions folder (be very careful there).
Now restart and empty the trash bin.
Give it a day or two days and restart once a day.
Think about the battery, eventually you will have to have a new battery installed.
When you insist doing it yourself there is a guide on how to do it here (this is one link):
http://www.ifixit.com/Guide/MacBook+Pro+15-Inch+Unibody+Early+2011+Battery+Repla cement/5889
And they also sell the original battery.
But it is rather advanced.
Lex
Reply options

Link to this post

by ShanM7,

ShanM7 Mar 26, 2014 11:25 AM in response to Lexiepex
Level 1 (0 points)

Mar 26, 2014 11:25 AM in response to Lexiepex

Hey there! For some reason the battery started to work again and I didn't do anything yet. However, It's still running on battery and I've restarted it a couple times. I also took a screen shot of the "power". I think I was able to find all 4 files that you were needing me to get rid of too.

Here are the picture and etrecheck.
Hardware Information:
          MacBook Pro (15-inch, Early 2011)
          MacBook Pro - model: MacBookPro8,2
          1 2 GHz Intel Core i7 CPU: 4 cores
          4 GB RAM

Video Information:
          Intel HD Graphics 3000 - VRAM: 384 MB
          AMD Radeon HD 6490M - VRAM: 256 MB

System Software:
          OS X 10.9.2 (13C64) - Uptime: 0 days 0:4:9

Disk Information:
          Hitachi HTS545050B9A302 disk0 : (500.11 GB)
                    EFI (disk0s1) <not mounted>: 209.7 MB
                    Macintosh HD (disk0s2) / [Startup]: 499.25 GB (322.01 GB free)
                    Recovery HD (disk0s3) <not mounted>: 650 MB

          MATSHITADVD-R   UJ-898

USB Information:
          Apple Inc. FaceTime HD Camera (Built-in)

          Apple Inc. Apple Internal Keyboard / Trackpad

          Apple Inc. BRCM2070 Hub
                    Apple Inc. Bluetooth USB Host Controller

          Apple Computer, Inc. IR Receiver

FireWire Information:

Thunderbolt Information:
          Apple Inc. thunderbolt_bus

Configuration files:
          /etc/hosts - Count: 42

Kernel Extensions:
          com.rim.driver.BlackBerryUSBDriverInt          (0.0.74)

Launch Daemons:
          [System] com.adobe.fpsaud.plist 3rd-Party support link
          [System] com.google.keystone.daemon.plist 3rd-Party support link
          [System] com.microsoft.office.licensing.helper.plist 3rd-Party support link

Launch Agents:
          [System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
          [System] com.adobe.CS5ServiceManager.plist 3rd-Party support link
          [System] com.google.keystone.agent.plist 3rd-Party support link

User Launch Agents:
          [not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
          [not loaded] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
          [not loaded] com.facebook.videochat.[redacted].plist 3rd-Party support link
          [not loaded] com.logos.LogosIndexer.plist 3rd-Party support link
          [not loaded] com.spotify.webhelper.plist 3rd-Party support link
          [not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist 3rd-Party support link

User Login Items:
          None

Internet Plug-ins:
          FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
          Default Browser: Version: 537 - SDK 10.9
          Flash Player: Version: 12.0.0.77 - SDK 10.6 Cannot contact Adobe
          QuickTime Plugin: Version: 7.7.3
          o1dbrowserplugin: Version: 5.2.4.18058 3rd-Party support link
          SharePointBrowserPlugin: Version: 14.3.8 - SDK 10.6 3rd-Party support link
          Google Earth Web Plug-in: Version: 7.1 3rd-Party support link
          googletalkbrowserplugin: Version: 5.2.4.18058 3rd-Party support link
          iPhotoPhotocast: Version: 7.0 - SDK 10.8

Audio Plug-ins:
          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
          AirPlay: Version: 2.0 - SDK 10.9
          AppleAVBAudio: Version: 203.2 - SDK 10.9
          iSightAudio: Version: 7.7.3 - SDK 10.9

iTunes Plug-ins:
          Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

3rd Party Preference Panes:
          Flash Player 3rd-Party support link

Old Applications:
          /Library/Application Support/Microsoft/MERP2.0
                    Microsoft Error Reporting:          Version: 2.2.9 - SDK 10.4 3rd-Party support link
                    Microsoft Ship Asserts:          Version: 1.1.4 - SDK 10.4 3rd-Party support link
          Solver:          Version: 1.0 - SDK 10.5 3rd-Party support link
                    /Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
          SLLauncher:          Version: 1.0 - SDK 10.5 3rd-Party support link
                    /Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
          /Applications/Microsoft Office 2011/Office
                    Microsoft Database Daemon:          Version: 14.3.8 - SDK 10.5 3rd-Party support link
                    Microsoft Chart Converter:          Version: 14.3.8 - SDK 10.5 3rd-Party support link
                    SyncServicesAgent:          Version: 14.3.8 - SDK 10.5 3rd-Party support link
                    Microsoft Graph:          Version: 14.3.8 - SDK 10.5 3rd-Party support link
                    Microsoft Database Utility:          Version: 14.3.8 - SDK 10.5 3rd-Party support link
                    Open XML for Excel:          Version: 14.3.8 - SDK 10.5 3rd-Party support link
          /Applications/Microsoft Office 2011
                    Microsoft PowerPoint:          Version: 14.3.8 - SDK 10.5 3rd-Party support link
                    Microsoft Excel:          Version: 14.3.8 - SDK 10.5 3rd-Party support link
                    Microsoft Outlook:          Version: 14.3.8 - SDK 10.5 3rd-Party support link
                    Microsoft Word:          Version: 14.3.8 - SDK 10.5 3rd-Party support link
                    Microsoft Document Connection:          Version: 14.3.8 - SDK 10.5 3rd-Party support link
          Microsoft AutoUpdate:          Version: 2.3.6 - SDK 10.4 3rd-Party support link
                    /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
          MiroVideoConverter:          Version: 2.6 - SDK 10.0 3rd-Party support link
          Logos Bible Software 4:          Version: 4.63.400 - SDK 10.5 3rd-Party support link
          MPlayerX:          Version: 1.0.7 - SDK 10.0 3rd-Party support link

Time Machine:
          Skip System Files: NO
          Mobile backups: OFF
          Auto backup: NO - Auto backup turned off
          Volumes being backed up:
                    Macintosh HD: Disk size: 464.96 GB Disk used: 165.07 GB
          Destinations:
                    Seagate Slim Drive [Local] (Last used)
                    Total size: 465.44 GB
                    Total number of backups: 16
                    Oldest backup: 2013-12-22 06:15:44 +0000
                    Last backup: 2013-12-23 03:01:40 +0000
                    Size of backup disk: Too small
                              Backup size 465.44 GB < (Disk used 165.07 GB X 3)
          Time Machine details may not be accurate.
          All volumes being backed up may not be listed.

Top Processes by CPU:
               1%          WindowServer
               1%          Safari
               0%          com.apple.WebKit.Networking
               0%          locationd
               0%          SystemUIServer

Top Processes by Memory:
          172 MB          mds_stores
          98 MB          com.apple.IconServicesAgent
          86 MB          Mail
          82 MB          Safari
          66 MB          ocspd

Virtual Memory Information:
          1.26 GB          Free RAM
          1.53 GB          Active RAM
          240 MB          Inactive RAM
          995 MB          Wired RAM
          267 MB          Page-ins
          0 B          Page-outs
Reply options

Link to this post

by Lexiepex,

Lexiepex Mar 26, 2014 11:50 AM in response to ShanM7
Level 6 (10,536 points)

Mac OS X

Mar 26, 2014 11:50 AM in response to ShanM7

Good work: the only one that is still there and must go is
com.rim.driver.BlackBerryUSBDriverInt
Find it and delete it in either the
MacintoshHD /Library /Extensions   folder
or the
MacintoshHD /System /Library /Extensions   folder.

Post your findings here.
Then the only thing we have to do is to look at your hosts file, it may be compromised.
Lex
Reply options

Link to this post

by ShanM7,

ShanM7 Mar 26, 2014 12:19 PM in response to Lexiepex
Level 1 (0 points)

Mar 26, 2014 12:19 PM in response to Lexiepex

Hey Lex, thank you so much for your help!

First off, I tried looking in both folders and don't see it. would you like me to take screen shots of both folders? I tried searching it in finder and everything. I know it still shows up on the entrecheck. Any other ways that I might be able to locate it?

Thanks!
Reply options

Link to this post

by Lexiepex,

Lexiepex Mar 26, 2014 12:35 PM in response to ShanM7
Level 6 (10,536 points)

Mac OS X

Mar 26, 2014 12:35 PM in response to ShanM7

Strange.
Download an app called FindAnyFile (free), from here (only):
http://apps.tempel.org/FindAnyFile/
Install it.
Open it, type "blackberry" as part of the filename that you want to find, in the search field (without the quotes);
In the window that opens, you will see the complete name and where it is (click the second icon in the menubar for the display method);
(for my curiosity, write down where it is).
CTL+click on that one and choose "move to trash".
That is all, quit the FindAnyFile. You can keep this tool for special circomstances.
Empty the trash bin.
Check to see whether it is gone with etrecheck.
Lex
Reply options

Link to this post

by ShanM7,

ShanM7 Mar 26, 2014 1:16 PM in response to Lexiepex
Level 1 (0 points)

Mar 26, 2014 1:16 PM in response to Lexiepex
Ok, I downloaded it and I looked for it in the file and it didn't have it. but it had a lot of others....should I delete everything that's blackberry?

I found these two that was similar but it's still showing on etrecheck.
com.rim.drivers.BlackBerryUSBDriver.pkg.plist
com.rim.drivers.BlackBerryUSBDriver.pkg.bom

Here are some pics to show you where I found these.

and this is what the app searched out when I looked for blackberry
Reply options

Link to this post