HT202723: Pre-order music and movies from the iTunes Store

Learn about Pre-order music and movies from the iTunes Store
lucgrindle

Q: Pre-order unavailable

After pre-ordering an item and pressing the 'download pre-ordered item' button, it is still asking me to pay. how do i download the item?

Posted on Mar 24, 2014 10:44 AM

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Q: Pre-order unavailable

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  • by sheila_m.,

    sheila_m. sheila_m. Mar 26, 2014 7:25 AM in response to lucgrindle
    Community Specialists
    Mar 26, 2014 7:25 AM in response to lucgrindle

    Hello lucgrindle,

     

    Thank you for the details of the issue you are experiencing with your pre-ordered item.  I recommend following the steps below to report this to the iTunes Store:

     

    To report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase, follow these steps:

    1. Find the email receipt for your purchase.
    2. Click Report a Problem under the app that is having the issue.
    3. When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
    4. Click Report a Problem next to the item you are having an issue with.
    5. From the Choose Problem dropdown menu, choose the appropriate issue.
    6. Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
    7. Click Submit to have your issue reviewed.

     

    You can find the full article here:

    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase

    http://support.apple.com/kb/ht1933

     

    Thank you for posting in the Apple Support Communities.

     

    Best,

    Sheila M.