Q: I conected my iphone to update which it wouldn't do and wanted me to restore to factory setting when I tried to do this it come up Error 3014 and now wont let me do anything

Hey tleig,

Thanks for the question. The following resource may help to resolve your issue:

Error 3194, Error 17, or "This device isn't eligible for the requested build"

http://support.apple.com/kb/ts4451

Additional Information:

Resolve specific iTunes update and restore errors

http://support.apple.com/kb/TS3694

Resolve communication issues

Related errors: 17, 1004, 1013, 1638, 3014, 3194, or 3000-3999. These alerts refer to gs.apple.com, say "There was a problem downloading the software," or say the "device isn't eligible for the requested build."

 

Check the hosts file or TCP/IP filtering, which might cause communication issues between iTunes, ports, and servers.

Thanks,

Matt M.