HT204448: About the OS X Mavericks v10.9.2 Update

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nicolapepsi
Level 1 (0 points)

Q: i cannot download i movie update as the message "We could not complete your request. There was an error in the App Store. Please try again later. (20)" keeps popping

can you help?

OS X Mavericks (10.9.2)

Posted on Mar 24, 2014 2:27 PM

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nicolapepsi

Q: i cannot download i movie update as the message "We could not complete your request. There was an error in the App Store. Please t ... more

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  • Helpful answers

  • by Eric Root,

    Eric Root Eric Root Mar 24, 2014 2:32 PM in response to nicolapepsi
    Level 9 (74,201 points)
    iTunes
    Mar 24, 2014 2:32 PM in response to nicolapepsi

    Try signing out/in in the App Store.

     

    Try resetting the App Store and Clearing Cookies.


    Reset       Learned from Old Toad

     

    App Store support. There is troubleshooting and a contact link.


    Support

  • by nicolapepsi,

    nicolapepsi nicolapepsi Mar 24, 2014 5:45 PM in response to Eric Root
    Level 1 (0 points)
    Mar 24, 2014 5:45 PM in response to Eric Root

    Still not working, not making any difference

    any other suggestions?

  • by Linc Davis,

    Linc Davis Linc Davis Mar 24, 2014 5:50 PM in response to nicolapepsi
    Level 10 (208,044 points)
    Applications
    Mar 24, 2014 5:50 PM in response to nicolapepsi

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

     

    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

    View ▹ Show Log List

    from the menu bar.

     

    Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).

    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

  • by nicolapepsi,

    nicolapepsi nicolapepsi Mar 24, 2014 7:51 PM in response to Linc Davis
    Level 1 (0 points)
    Mar 24, 2014 7:51 PM in response to Linc Davis

    Still not updating, this is the log message I get:

    25/03/2014 12:49:42.074 pm iMovie[1566]: CoreAnimation: warning, deleted thread with uncommitted CATransaction; set CA_DEBUG_TRANSACTIONS=1 in environment to log backtraces.

     

    Does it make any sens to you?

  • by Linc Davis,

    Linc Davis Linc Davis Mar 24, 2014 8:08 PM in response to nicolapepsi
    Level 10 (208,044 points)
    Applications
    Mar 24, 2014 8:08 PM in response to nicolapepsi

    In the lower right corner of the App Store window is a round button with the image of a flag. Clicking that button takes you to a page where you can choose your country by flag. You may have to scroll to the bottom of the window to see the button. The country must match your billing address on record.