Hello,
I just plugged my wife's iPhone into my MacBook to backup before setting up her new 5S. It asked me to trust the computer but now on her iPhone its asking her to log into my iTunes account to update an app. The strange thing is when I go into her iCloud and iTunes settings, her email still shows!
Trying to log in again or reboot doesn't work. Any help please?!
iPhone 5s, iOS 7.0.4, 16GB
Her e-mail is her Apple ID.
yes, i know. in settings, it shows her email associated with her apple id account but when she tries to update an app in the app store its prompting for the password to my account.
If the app in question was purchased under your Apple ID it can only be updated with your Apple ID.
Update apps on your computer and sync the updated app to the phone later.
To change Apple IDs, click on yours for the pull down menu and log out. Then login to your wife's Apple ID.
Holler if that doesn't put you on the right path..
Because all apps are forever tied to the Apple ID that were used to obtain them.
Check which app she has that was downloaded using your Apple ID.
To update app(s) the original Apple ID is needed.
lizdance40 wrote:
If the app in question was purchased under your Apple ID it can only be updated with your Apple ID.
We both purchased the app in question.
lizdance40 wrote:
To change Apple IDs, click on yours for the pull down menu and log out. Then login to your wife's Apple ID.
Are you talking about in iTunes?
In iTunes. The phone should already have her Apple ID and iCloud account entered.
So, it's really strange. I actually forgot I had a seperate user profile for her on my MacBook so I just switched to that, backed up her old phone and restored the backup to her new 5S. When all was said and done, the update to the app was still asking for my login. The strange part was she tried to download a new app and it prompted her for her Apple ID so I told her to remove the app in question and re-download it and that worked.
Essentially, for some reason that app, because we both go it through our respective Apple IDs, was stuck on her phone even through restore on her new phone.
Anyway, problem resolved.
Wrong iTunes account
