switching from the iPhone: messaging

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Level 1

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switching from the iPhone: messaging

I've turned off my imessage on my iPhone and unregistered it online, and i still can't receive messages from people with iPhones on my HTC one. any other suggestions?

Posted on Mar 24, 2014 10:55 PM

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Answer 1

Ocean20

Level 6

13,727 points

Mar 24, 2014 10:57 PM in response to cviereck

MESSAGE NOT REMOVED FROM OLD DEVICE

If you have registered your device in your profile then go to: https://supportprofile.apple.com/MySupportProfile.doand click on you your old device in the profile and "unregister" it there. If you have not registered it there change your Apple ID password.

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Answer 2

cviereck Author

Level 1

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Mar 25, 2014 1:56 AM in response to Ocean20

I already unregistered it from there and I still can't receive messages.

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Answer 3

wjosten

Level 10

95,321 points

Mar 25, 2014 2:08 AM in response to cviereck

Call AppleCare & ask to talk to "Account Security". They will fix while you're on the phone.

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Answer 4

Mar 25, 2014 2:17 AM in response to cviereck

Is this happening when iDevice users send you messages, from other devices, or both?

I saw this before and it was because iDevice users were still mistakenly sending messages using the user's Apple ID email address - which of course would send via iMessage not standard SMS.

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