Virus - Malware Recommendation. FaceTime started automatically while phone was charging

If you've jailbroken your phone, you have an inherent risk of a virus. (and lost all support options)

If you have not jailbroken your phone, there are no known viruses for the iPhone. So do not spend much time worrying about that.

What may be more explainable is that you may have a glitchy/dying digitizer, because that has happened to me before.

Reboot the phone.

Move your contacts app to a new location on your homescreen.

MY phone has done that too. Everyone says that there are not any viruses on iPhones, but there is an l virus affecting the phone. I have had it looked at by professional IT folks and they say it is a virus in my contacts.... The list is growing like I am sucking in contacts from people using airdrop.

There are no viruses for unjailbroken iPhones. If you start assuming there are you will never solve the problem.

It only happens when plugged in? Then it is probably Siri. Go to Settings/Siri and turn off Allow "Hey Siri". It is probably detecting background noise as saying "Hey Siri" and then attempting to respond to further sounds.

It would just happen. I don't have Siri activated and have never used the "Hey, Siri" functionality.

Whether you have used it or not, is it turned on? If it is, that is your problem. Check in Settings/General/Siri.

You mean that there are no Apple acknowledged viruses at this time. I get it. The phone was not plugged in. I was not holding the button, but that functionality was enabled.

So, if there are no virus, how does one go about fixing the blue screens, freezing, and crashe? Who can I call that can diagnose?

Knkl5862 wrote:

You mean that there are no Apple acknowledged viruses at this time. I get it.

It has nothing to do with Apple's acknowledgement. The security community as a whole has no public awareness of any malware for iOS that doesn't involve the user doing something to install an app from outside the App Store. Whatever is going on with your phone is not a virus. Any IT folks who told you that there was a "virus in your contacts" should be ashamed of themselves. That's a nonsensical statement, just as silly as saying, "There's a living cow in my bedside lamp."

Depending on what you're seeing (I'm not clear on what that is), it's possible that your Apple ID may have been hacked. This could result in new entries appearing in your Contacts app. Change your password on your Apple ID immediately, and enable two-factor verification to lock down the security on your Apple ID. (If you don't do this, a hacker could potentially lock you permanently out of your Apple ID.)

if there are no virus, how does one go about fixing the blue screens, freezing, and crashe? Who can I call that can diagnose?

Apple, of course. Note that a "blue screen" is not in any way normal on iOS, so if you're seeing some kind of blue screens associated with crashes, that's probably a sign of a hardware issue.