HT201355: Change your Apple ID password

Learn about Change your Apple ID password
Levanduong

Q: I forgot my security needs AppStore 2. Expecting app help me find 2 hybrid security needs. Thank you !

I forgot my security needs AppStore 2. Expecting app help me find 2 hybrid security needs. Thank you !

Posted on Mar 25, 2014 10:22 AM

Close

Q: I forgot my security needs AppStore 2. Expecting app help me find 2 hybrid security needs. Thank you !

  • All replies
  • Helpful answers

  • by King_Penguin,Solvedanswer

    King_Penguin King_Penguin Mar 25, 2014 10:24 AM in response to Levanduong
    Level 10 (133,636 points)
    iTunes
    Mar 25, 2014 10:24 AM in response to Levanduong

    If you mean that you've forgotten the answers to your security questions, then if you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312

     

    If you don't have a rescue email address then you will need to contact Support in your country to get the questions reset : http://support.apple.com/kb/HT5699

     

    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

  • by Levanduong,Helpful

    Levanduong Levanduong Mar 25, 2014 10:57 AM in response to King_Penguin
    Level 1 (0 points)
    Mar 25, 2014 10:57 AM in response to King_Penguin

    oi not be sold, on board that shows what needs to Phan click Passwork and security without the answers Forgot? Lotus reset email security info. help me with. thank you

  • by King_Penguin,

    King_Penguin King_Penguin Mar 25, 2014 12:05 PM in response to Levanduong
    Level 10 (133,636 points)
    iTunes
    Mar 25, 2014 12:05 PM in response to Levanduong

    The reset link in Password & Security will only be there if you have a rescue email address on your account - it won't show if you only have alternate email addresses, they are not the same.

     

    If you aren't getting the reset link then you will need to contact Support in your country to get the questions reset : http://support.apple.com/kb/HT5699