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I changed my e-mail password and now I cannot send e-mails. How can I correct this?

I changed the password to my embarqmail.com e-mail account. Now I cannot send e-mails from this account. I get a message that says that my username or password are incorrect. I deleted the e-mail account and then installed it again and I still have the same problem. How can I correct this? This happens on my I-Phone 4s and my I Pad.

iPhone 4S, iOS 7.1

Posted on Mar 25, 2014 1:36 PM

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Question marked as Best reply

Posted on Mar 27, 2014 10:32 AM

Hey jartansmom,



Thanks for the question. You may need to configure the outgoing mail server for the account. The following resource will outline how to navigate to these settings, however instead of adding a server, you’ll then want to update the settings with your correct username and password:


iOS: Configuring additional outgoing mail servers

http://support.apple.com/kb/HT4519


1. Tap Settings > Mail, Contacts, Calendars.


2. Tap the Mail account for which you would like to change the settings. If you configured your account using any of the built-in presets, IMAP, or Exchange, you may need to tap Account Info on the following screen.


3. On the Account Info screen, locate the Outgoing Mail Server section and tap the existing SMTP entry. A list of SMTP servers will appear with the Primary Server and Other SMTP Servers.


If you need help with your mail settings, you can utilize this tool:


Mail Settings Lookup - Apple Support

https://ssl.apple.com/support/mail-settings-lookup/



Thanks,


Matt M.

1 reply
Question marked as Best reply

Mar 27, 2014 10:32 AM in response to jartansmom

Hey jartansmom,



Thanks for the question. You may need to configure the outgoing mail server for the account. The following resource will outline how to navigate to these settings, however instead of adding a server, you’ll then want to update the settings with your correct username and password:


iOS: Configuring additional outgoing mail servers

http://support.apple.com/kb/HT4519


1. Tap Settings > Mail, Contacts, Calendars.


2. Tap the Mail account for which you would like to change the settings. If you configured your account using any of the built-in presets, IMAP, or Exchange, you may need to tap Account Info on the following screen.


3. On the Account Info screen, locate the Outgoing Mail Server section and tap the existing SMTP entry. A list of SMTP servers will appear with the Primary Server and Other SMTP Servers.


If you need help with your mail settings, you can utilize this tool:


Mail Settings Lookup - Apple Support

https://ssl.apple.com/support/mail-settings-lookup/



Thanks,


Matt M.

I changed my e-mail password and now I cannot send e-mails. How can I correct this?

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