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JMarro11

Q: I purchased some songs and two are not letting me play them!!!! Was charged for them ???

Two songs not working

Bryan Adams

Waking up the neighbors

(everything I do) I do it for you

         &

Don Henley

Building the perfect beast

The boys of the summer

From ITunes Store

Posted on Mar 25, 2014 1:35 PM

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Q: I purchased some songs and two are not letting me play them!!!! Was charged for them ???

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  • Helpful answers

  • by matt00,Helpful

    matt00 Mar 27, 2014 10:42 AM in response to JMarro11
    Level 5 (4,015 points)
    Mar 27, 2014 10:42 AM in response to JMarro11

    Hey JMarro11,

     

     

    That definitely sounds frustrating. If the songs are not playing in iTunes, they may need to be redownloaded. See the following article:

     

    Songs in iTunes may not play back completely

    http://support.apple.com/kb/TS4357

     

    Symptoms

     

    Occasionally, if a song purchased from the iTunes Store on a Mac or PC was not downloaded completely, the song may not play back fully. The song may abruptly stop during playback, and iTunes may start playing the next song in your library or playlist.

     

    Resolution

     

    If iTunes in the Cloud is available in your country, try the following steps to resolve the issue:

     

    1. Delete the purchased song that is exhibiting the problem from your iTunes library.

    2. Click on the Purchased link in the iTunes Store to view your previously purchased music.

    3. Download your previously purchased song from this list.

     

    Note: iTunes in the Cloud, which allows you to download previously purchased songs from the iTunes Store, is not available in every country. Learn if iTunes in the Cloud is offered in your country

     

    Thanks,

     

    Matt M.

  • by JMarro11,Helpful

    JMarro11 JMarro11 Mar 28, 2014 12:54 PM in response to matt00
    Level 1 (0 points)
    Mar 28, 2014 12:54 PM in response to matt00

    Thank you both songs redownloaded...problem solved...

  • by matt00,

    matt00 Mar 28, 2014 12:54 PM in response to JMarro11
    Level 5 (4,015 points)
    Mar 28, 2014 12:54 PM in response to JMarro11

    Hey JMarro11,

     

    Thanks for the follow up! I’m glad to hear that the information got you on the right track, and that your issue is resolved. Have a great day!

     

    - Matt M.