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why am i unable to download songs from cd

trying to download new CD and got "error occurred while converting file. the required folder cannot be found

Posted on Mar 25, 2014 1:42 PM

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1 reply

Mar 27, 2014 10:17 AM in response to xstitchmom

Hey xstitchmom,



Thanks for the question. I understand that you are experiencing issues importing files from a CD in iTunes. Specifically, this error message usually means that either the permissions for the destination folder are incorrect, or the destination folder does not exist.


You can configure your iTunes Media folder from iTunes Preferences > Advanced.


For more information, see these resources:


Trouble adding music to iTunes library or importing audio CD

http://support.apple.com/kb/ts1387


iTunes for Windows: Moving your iTunes Media folder

http://support.apple.com/kb/HT1364



Thanks,


Matt M.

why am i unable to download songs from cd

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