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I'm having difficulty upgrading from OSX 10.6

I've tried Apple retail store, on-line chat, and call support but no luck yet. I need to upgrade my Macbook white plastic from OSX 10.6.8.

I have the required memory and available space.

I went to apple.com/oxs and hit "upgrade now". That took me t a page that said I had to get it from the App store and I clicked on that. It offered a tab to download. I clicked on that. A little circle spun for about 2 seconds and then disappearred.

And that was it - no indication of a complete download, if it even tried, or what the problem might be.

I went back and checked my OS and it does not show an upgrade.

Any ideas please?? I need this upgrade this week in order to take advantage of another program offer!! Thanks

MacBook (13-inch Mid 2010), Mac OS X (10.6.8)

Posted on Mar 25, 2014 3:52 PM

Reply
2 replies

Mar 25, 2014 8:44 PM in response to megmcm

The only version of OS X you can upgrade to is OS X 10.7 Lion.

The older White MacBooks and MacBook Pros CANNOT run OS X 10.8 Mountain LIon OR 10.9 Mavericks.

I do not think your white MacBook is a 2010 model and I do not think it qualifies for OS X 10,9 Mavericks, either.

You need an aluminum model MB or MBP to run the latest OS X Mavericks.

To install Mavericks, you need one of these Macs:

  • iMac (Mid-2007 or later)
  • MacBook (13-inch Aluminum, Late 2008), (13-inch, Early 2009 or later)
  • MacBook Pro (13-inch, Mid-2009 or later),
  • MacBook Pro (15-inch or 17-inch, Mid/Late 2007 or later)
  • MacBook Air (Late 2008 or later)
  • Mac mini (Early 2009 or later)
  • Mac Pro (Early 2008 or later)
  • Xserve (Early 2009)

Your Mac also needs:

  • OS X Mountain Lion, Lion, or Snow Leopard v10.6.8 already installed
  • 2 GB or more of memory
  • 8 GB or more of available space


Here is the link to purchasing a download code for downloading OS X 10.7 Lion from the Mac App Store.

http://store.apple.com/us/product/D6106Z/A/os-x-lion


Make sure your system meets the minimum hardware/software requirements.


OS X Lion system requirements

To use Lion, make sure your computer has the following:

  • An Intel Core 2 Duo, Core i3, Core i5, Core i7, or Xeon processor
  • Mac OS X v10.6.6 or later to install via the Mac App Store (v10.6.8 recommended); you can install without Mac OS X v10.6 by using an OS X Lion USB Thumb Drive, available on the Apple Online Store
  • 7 GB of available disk space
  • 2 GB of RAM


Make sure you backup all of your important data before embarking on a major OS upgrade/update.

This is to make sure you have copy of your Mac's hard drive in just something goes wrong during the system upgrade/update.

I'm having difficulty upgrading from OSX 10.6

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