HT200197: Get help with audio, video, or power on Apple TV
Learn about Get help with audio, video, or power on Apple TV
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Helpful answers
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Mar 27, 2014 11:08 AM in response to MegzEnglehartby judysings,Hi MegzEnglehart,
Welcome to the Support Communities!
The first thing I would suggest is to go to the Apple - My Apple ID website and confirm that you are able to login to your Apple ID with your password.
Then on your Apple TV, sign out of your account and sign back in from the Settings menu.
One of the first troubleshooting steps is in the Apple TV User Guide:
manuals.info.apple.com/MANUALS/1000/MA1607/en_US/apple_tv_3rd_gen_setup.pdf
Try resetting your equipment by disconnecting Apple TV,
your TV, your wireless networking equipment or base station, and your router
from the power outlet. Wait 30 seconds, and then reconnect everything.
Additional troubleshooting steps can be found here:
Apple TV (2nd and 3rd generation): Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS4546
I hope this information helps ....
- Judy
