apple tv

Hi MegzEnglehart,

Welcome to the Support Communities!

The first thing I would suggest is to go to the Apple - My Apple IDwebsite and confirm that you are able to login to your Apple ID with your password.

Then on your Apple TV, sign out of your account and sign back in from the Settings menu.

One of the first troubleshooting steps is in the Apple TV User Guide:

manuals.info.apple.com/MANUALS/1000/MA1607/en_US/apple_tv_3rd_gen_setup.pdf

Try resetting your equipment by disconnecting Apple TV,

your TV, your wireless networking equipment or base station, and your router

from the power outlet. Wait 30 seconds, and then reconnect everything.

Additional troubleshooting steps can be found here:

Apple TV (2nd and 3rd generation): Troubleshooting Wi-Fi networks and connections

http://support.apple.com/kb/TS4546

I hope this information helps ....

- Judy