HT201363: About Apple ID security questions

Learn about About Apple ID security questions
Sistar14

Q: It appears that I have forgotten the answers I entered for my security questions. How can I rectify this issue?

I am trying to download music however because I have a new computer it is asking me to enter a security questions.  I have forgotten what I entered as the answers.  I can not figure out how to create new security questins without having to recreate a new password.

iPod touch, iOS 4

Posted on Mar 25, 2014 6:28 PM

Close

Q: It appears that I have forgotten the answers I entered for my security questions. How can I rectify this issue?

  • All replies
  • Helpful answers

  • by Niel,

    Niel Niel Mar 25, 2014 6:41 PM in response to Sistar14
    Level 10 (311,916 points)
    Mar 25, 2014 6:41 PM in response to Sistar14

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.

     

     

    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.

     

    (103457)