It appears that I have forgotten the answers I entered for my security questions. How can I rectify this issue?

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It appears that I have forgotten the answers I entered for my security questions. How can I rectify this issue?

I am trying to download music however because I have a new computer it is asking me to enter a security questions. I have forgotten what I entered as the answers. I can not figure out how to create new security questins without having to recreate a new password.

iPod touch, iOS 4

Posted on Mar 25, 2014 6:28 PM

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Answer 1

Niel

Community+ 2026

Level 10

742,901 points

Mar 25, 2014 6:41 PM in response to Sistar14

You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.

They wouldn't be security questions if they could be bypassed without Apple verifying your identity.

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